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ChristianBook

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New Jersey
1 review
2 helpful votes
Follow Mitsuki S.
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I buy soundtracks on a regular basis, and I liked this website when I first found it. It has a wide variety of cd's from many different companies. However, I've now run into the problem that I need to re-download a cd that I bought less than two weeks ago and can't. They only allow you to download songs for one week after purchase, which is ridiculous since I paid for it. I won't be using them anymore. I'll stick with sites that let me re-download anything in my order history.

Date of experience: June 22, 2013
Kentucky
1 review
2 helpful votes
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Slow shipping, address entered at their web page changed and item ordered has bounced. So, if I want this product sent to me again they declare they will charge extra postage and as I have not received the order at the mailbox then they will not refund the original postage. I tried to call: "Our phones are not working at this time." Okay.

DO NOT BUY FROM THIS OUTFIT.

Date of experience: April 6, 2023
Florida
1 review
0 helpful votes
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Purchase
September 27, 2020

Past 5 years have had no problems with items being purchased, delivered or returned. Receipts show expected delivery, which have been accurate, including items on back order or delay. Customer service calls regarding change / correction of order handled without any complications.

Date of experience: September 25, 2020
Canada
2 reviews
2 helpful votes
Follow Cindia L.
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If you're looking for a store that specializes in Christian merchandise this is the one stop I recommend to you. Great prices and amazing flat rate shipping price. Their online and phone customer service are excellent, efficient and fast. I once wanted to add something to my order after I submitted my order. They were helpful in adding it without any major extra fees. Their shipping department usually ships things very fast which usually ships the day you order unless you order after the time they ship their stuff that day. I found out that they had to ship it separately yet they only charged me for addition item as though it was combined with my other order.

There isn't really anything bad with this site... I would recommend it to everyone especially those who orders huge amounts because you save a lot of the flat rate shipping but for those who for example want to buy 1 little item... like I said flat rate shipping no matter what size your item is.

Date of experience: March 19, 2014
Michigan
11 reviews
6 helpful votes
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Sales & Service
September 30, 2016

If your in the market for Christian material (personal or Church business) this site is great to check out. Every time I have ordered, came always on time. Very seldom do they have to back order. So far, they have not done it with any of my orders. The church i go to buys much of their supplies from: Christianbook (they post on the checkout page, if you want to purchase anything else, & show you if your within the min ship limit if you are budget shopping. If that helps any) To date, had no issues with having to return anything.

Date of experience: September 29, 2016
North Carolina
1 review
0 helpful votes
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Satisfaction
October 15, 2021

Christian book.com has always filled orders in a timely manner, overall satisfaction has been excellent. Thier site is easy to use, product viewing is realistic. I feel sure of what I am getting either on line or with a catalog. There has never been any consumer issues.

Date of experience: October 13, 2021
Indiana
21 reviews
66 helpful votes
Follow Becky R.
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Fabulous prices on Bibles -- they are also known on the web as cbd.com. You can often find coupon codes through retailmenot.com for even better prices. I order many gifts from them -- they let you include a gift message free and ship to a gift address which amazon and most sites don't --- so you can order gifts for all your relatives with a personalized gift message and ship it for $3.99 directly from them and the relatives feel like they got a beautiful gift direct from you -- and you didn't have to mail it and write out a card! I have been purchasing from them for over 10 years -- never had a problem. Standard shipping usually about 5-7 days -- free shipping over certain amounts. Most items are 25%-70% off manufacturer list price -- I love their Bibles - engraving only $5.00.

Date of experience: October 15, 2011
Canada
1 review
0 helpful votes
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Excelent service
May 29, 2019

I was initially afraid to buy here because I did not know this website and the prices were too good, but I had an excellent experience, my book was sent quickly and in perfect condition, 100% recommended

Date of experience: May 28, 2019
Canada
7 reviews
6 helpful votes
Follow Alana K.
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I really like the site. A lot of great quality products at a good price. I'm surprised there were negative reviews. Lol. Their customer service were wonderful, and helped replaced defective items very quickly. It is overall a great site.

Date of experience: September 1, 2016
Canada
1 review
0 helpful votes
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Excellent service
May 28, 2021

I have placed several orders from this company for the last 3 years and have never encountered a problem. The prices are difficult to beat, the shipping is fast if the item is in stock and the customer service is always good. From my experience, I recommend them.

Date of experience: May 28, 2021
Texas
1 review
4 helpful votes
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Placed an order on a Friday morning. The order was not shipped until late Tuesday. Sat in their city for two days and then finally shipped out and I received it the following Tuesday. Good thing I live in the central U.S. or it would have taken even longer! I paid $7.95 for this extra slow shipping and handling!

Date of experience: May 17, 2016
Ohio
1 review
10 helpful votes
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Like a fool I kept going back to them because of the low costs. I can't even begin to count how many defective, damaged and wrong items that I have received over the last five years. The customer service is arrogant and basically pretty much unapologetic. Not once in all my issues was I offered so much as a "We are sorry" No, they almost act like since you are a Christian you shouldn't raise cain when you have a problem. Secular Amazon treats my Christian products better then them and I told them as much. Don't be fooled by their mailings offering super savings. You will pay for it some way. Their packaging is atrocious as well.

Date of experience: March 1, 2016
Tennessee
0 reviews
3 helpful votes
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Shipping
January 20, 2022

Still waiting on my bible, i ordered back in December. Feel like im getting the run around evertime i call and inquire about it. They should not charge shipping if its not gonna arrive in desirable amount of time..

Date of experience: January 20, 2022
South Carolina
1 review
5 helpful votes
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First I paid for 2-3 days shipping. Ordered on October 21, just received today 10/29. There was no way to track my purchase - contacted customer service - no help. I purchased a cross to wear. It came with a piece of string that was so tiny it was ridiculous. I couldn't even tie it in a knot. Their return policy is that you can't return it unless you haven't opened it. I will NEVER order anything from this place again. I find it offensive that they actually call themselves the Christian book. Items are overpriced and not worth the money. Find a Christian store near you instead.

Date of experience: October 29, 2020
Louisiana
1 review
7 helpful votes
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I ordered on 9/1 a workbook for my son's homeschool education. The item was on backorder unknown to me. No where did it say that on the site, on my receipt OR confirmation email. I contacted them after 2 weeks with no word on my order. They let me know it was on backorder then but back in stock 2 days later so I decided to wait. Still no order. I've now been waiting OVER a month for my order. They provided a shipping number 5 days ago that still shows just a label being created and no tracking information. I will NOT be ordering from this company again... Good Luck if you choose otherwise!

Date of experience: October 2, 2017
Canada
9 reviews
24 helpful votes
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Quick shipping service and I received my products within a week. They are all nicely packed, making sure no products are damaged during shipping and delivery. And the prices of the books, Bibles, DVDs, CDs are cheaper than the bookstores.
Next time when I have to purchase some resources for my church, I will buy from this website.

Date of experience: December 1, 2014
Texas
1 review
4 helpful votes
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I purchased several books - once I received them, I realized I bought the wrong ones so I resealed the box, paid for shipping and shipped them back expecting a full refund. Well, that's not what I got. Instead I get charged a 20% restocking fee! That's absurd - last time I will ever use this company.

Date of experience: October 26, 2018
Pennsylvania
2 reviews
6 helpful votes
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I've ordered from this site a few times. I had to call customer service only once. When I called I also spoke to a woman named Cathy/Kathy, I thought she was sweet. Maybe some of the employees have been reprimanded for thwireless customer service and are doing better, I don't know. I called to tell them I received everything in my order except one thing but, there was one thing in my box I didn't order. She told me to keep or give it as a gift free of charge and that they would get the cd I ordered in the mail and I received it in less than a week. Side note: make sure you do read side notes about the Bibles, there are some on their page that they sell super cheap because of a scratch or it might be slightly damaged for whatever reason.

Date of experience: February 22, 2016
Louisiana
1 review
4 helpful votes
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Ordered a lot of homeschool products for upcoming year from Christianbooks.com. Got an email that certain items have shipped. The rest are listed as in process. All of the items where suppose to be in stock! I called customer service and they are guessing that their where 2 boxes and one of them wasn't scanned before shipping. So now I am waiting to see if all the in process items have shipped. Need these books for a certain date and do not have time for guessing that they have been shipped. Will not be ordering from this site again. Very sloppy shipping system and policies.

Date of experience: July 11, 2015
Mississippi
3 reviews
8 helpful votes
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I am a long-time customer of this site and am very pleased with the products and service I have received. Only once has my order been wrong... I called customer service and they sent me the missing part of my order with 2 day shipping at no extra charge. It's my favorite place to shop for Christian music and books, especially when I can't get the same items locally.

Date of experience: November 9, 2010

Overview

ChristianBook has a rating of 1.8 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChristianBook most frequently mention customer service, credit card and free shipping. ChristianBook ranks 88th among Christian sites.

service
45
value
38
shipping
42
returns
24
quality
33
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