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ChristianBook

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Arkansas
1 review
0 helpful votes
Follow Pamela H.
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Great company
February 16, 2023

Only 2 stars because shipping was through FedEx. I've ordered from cb many times but they keep using FedEx, and today after many lies like "attempted delivery", I found out my box had never even left the facility. In order to stop it from being sent back to CB, I drove 45 miles and stood outside in the rain to talk through a speaker at fed ex and finally get my package after 4 days of "out for delivery" notifications. I would gladly pay more for better shipping. I won't buy from them again until they provide more shipping options.

Date of experience: February 16, 2023
Florida
1 review
0 helpful votes
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Purchase
September 27, 2020

Past 5 years have had no problems with items being purchased, delivered or returned. Receipts show expected delivery, which have been accurate, including items on back order or delay. Customer service calls regarding change / correction of order handled without any complications.

Date of experience: September 25, 2020
Ohio
1 review
6 helpful votes
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First time ordering. Ordered a book for $29 dollars. Woman taking phone order doesn't tell me that if I spend another $6 dollars that shipping would be free. Called back and ask if to be fixed. Their Christian response was "better luck next time." There will be no next time.

Date of experience: July 18, 2019
New Jersey
1 review
8 helpful votes
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Poor delivery service
December 11, 2015

I ordered a game at the end of November. Was notified on Dec. 2 that it had shipped. It is now Dec. 11 and I still don't have it. Very poor tracking system. Wanted it to reship before Christmas and now will probably not make the deadline. Would never order from them again.

Date of experience: December 11, 2015
Oklahoma
1 review
4 helpful votes
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Cost over $30 after tax, worth less than $3. As you can see by the accompanying photo, this book not even as thick as my TV remote. There is absolutely nothing in this book that most high school students don't already know.
I've spent less than $30 for books that are over 5" thick, and that contained more information than you could digest in 6 months.
VERY disappointed. The advertising copy for this product is all puffery.

Date of experience: January 11, 2021
Japan
1 review
6 helpful votes
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This is the WORST customer service I have ever received. On REPEATED occasions. We order frequently from this site, and their customer service is among the worst. They will ignore your questions. I have asked repeatedly for a tracking number but will never get even a response back from them. I have had orders never show up at all. My experience every time using this site is a completely negative one. I'm tired of being tricked by their lure of competitively low prices. I will never order from this company again, and would STRONGLY discourage anyone else from ordering from them as well. Lousy, rude, disrespectful, unprofessional customer "service".

Date of experience: January 15, 2016
Canada
1 review
4 helpful votes
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Bad services
September 24, 2015

Put an order with pay pal, the Christian book.com overrode my address with an older one. They would not change the address as the shipment is out now, won't get my order on time for the bible study, have to pay again and lost about 15 CAD in shipping to a wrong address... Customer service told me can't do anything about it. Indigo and Chapters from now on.

Date of experience: September 24, 2015
Florida
1 review
3 helpful votes
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I don't use paypal and I don't give out my bank information. I do other transactions online and I am not required to do either. After reviewing this site, I am even more adamant about it. This should have been a simple debit transaction and there is far too much fraud already occurring to take unnecessary chances!

Date of experience: November 30, 2022
Washington
1 review
2 helpful votes
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Mixed feelings
February 23, 2021

I have been buying from Christianbook.com for several years. Most of the time I am happy with them. What I do not like is the books are not all Bible based, therefore not Christian. I have to be really careful when choosing books for myself, or others. It isn't an easy task. I would love to give a higher rating, and am tempted to give a lower rating. Yes I will continue to buy from them.

Date of experience: February 22, 2021
Texas
2 reviews
0 helpful votes
Follow Trisha W.
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Wow, if I could give zero stars I would. My bible was not being sent to me so after a month I contacted them. Back ordered product then they said there was a mix up with my credit card. After that was fixed they told me I had to reorder product but now the product is no longer on sale. Horrible

Date of experience: December 16, 2021
Colorado
1 review
7 helpful votes
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I paid $8.99 shipping... the order took 2 1/2 weeks to arrive... the lullaby lamb doesn't sing (it's broken, still in package). I purchased this for a local pregnancy center as it's one of their requested items b/c jingle is "Jesus loves me." Don't bother with this bunch. They immediately started spamming me with emails too. Not worth it! Wish I had checked out these reviews before I ordered!

Date of experience: February 6, 2020
Hawaii
1 review
3 helpful votes
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I ordered a compact bible because it was on sale to take with me on a mission trip. Ordered on Feb 11 and not due to arrive until March 5, too late for my trip! Should have gone with Amazon where I would have got free and quick shipping. The extra cost would have been worth it.

Date of experience: February 17, 2020
Illinois
1 review
2 helpful votes
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Shipping and service
February 11, 2022

Though all the products I have ordered, I've been very satisfied, the customer service is terrible and the shipping takes forever. If you need a product in a hurry, order from somewhere else. The wait is rediculous.

Date of experience: February 10, 2022
Illinois
1 review
1 helpful vote
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AWESOME!
January 13, 2023

If I could give this company more stars, I would. Wow - they went above and beyond ANY customer service that I have experienced. I was searching for a unique need and I had three different people work very hard to help me. One lady worked for a very long time searching and searching - educating me all along - trying to find what I needed. As a result, she found something that cost much less than expected! I LOVE these people!

Date of experience: January 12, 2023
Texas
2 reviews
11 helpful votes
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Unfortunately I fell for this - I was placing an order and saw a button it said to click on to join the rewards program and save the shipping charge, so I did, then afterwards found out that it signs you up for an $18/mth auto-draft charge and it also doesn't remove the shipping charge, they apparently send that back to you at some later date, and of course it offers this to you AFTER they already have your credit card info. Whoever heard of paying for a loyalty program? And not stating that's what you're signing up for up front is pretty crooked. Too bad a Christian-based company operates this way.

Date of experience: August 23, 2023
California
1 review
5 helpful votes
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Fraud
April 10, 2023

They are charging credit cards for orders never ordered by the customers. They start small and than move to a larger amounts until you notice. I found 3 charges over a 5 day period ranging from $8 to $130. When you call them they say their systems are down and cannot take calls. I needed a book for homeschool in 2020 and had no choice due to shortages (Covid) of homeschool materials otherwise I would have never ordered from them and have NOT since.

Date of experience: April 10, 2023
Maryland
1 review
0 helpful votes
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Purchased a bible with the intent on receiving what I ordered. Surprise it was not! Their service made an attempt to correct the issue but was not able. The item they listed was not what I recieved. I truly do not believe they have any intent on providing you what you purchased. When they realized that I was not going away, they offered to refund my purchase when I returned both incorrect bibles. I refer to this as the old bait and switch activity.
BE AWARE!

Date of experience: May 24, 2023
Colorado
1 review
2 helpful votes
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Fraud
September 9, 2023

I ordered $300 of training material. Everything arrived, but later I got an additional charge of $14.95 from Christianbookrewards.com on my card. I emailed Christianbook.com why I had a charge from Christianbookrewards and stated I didn't need the service and on the webpage I didn't pay to be a member or whatever the service was. Christian book.com never responded. On my second charge I marked both charges down as fraud on my discover account and also realized this was from a different website that I have never used. Still waiting if discover or christianbookrewards refunds me. I didn't get any financial benefit If I did sign up for the rewards service so be careful I guess there is a button people click to sign up. I specifically remember not signing up for anything.

Date of experience: September 9, 2023
Oklahoma
1 review
5 helpful votes
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Time to wait?
December 27, 2019

Order was supposed to ship in 46 business days. They took 8 to ship (2 weekends not included) and our bibles arrived after 6 days of shipping. If you need your order by a specific date, such as a birthday or holiday, pad it with at least one extra week over their estimated times or prepare for disappointment.

Date of experience: December 27, 2019
New Jersey
1 review
2 helpful votes
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I buy soundtracks on a regular basis, and I liked this website when I first found it. It has a wide variety of cd's from many different companies. However, I've now run into the problem that I need to re-download a cd that I bought less than two weeks ago and can't. They only allow you to download songs for one week after purchase, which is ridiculous since I paid for it. I won't be using them anymore. I'll stick with sites that let me re-download anything in my order history.

Date of experience: June 22, 2013

Overview

ChristianBook has a rating of 1.8 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChristianBook most frequently mention customer service, credit card and free shipping. ChristianBook ranks 88th among Christian sites.

service
45
value
38
shipping
42
returns
24
quality
33
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