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ChristianBook

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Arizona
1 review
0 helpful votes
Follow Carmen M.
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A real time saver 💕
January 4, 2024

I've been buying on line from ChristianBook going on three years and never had a problem with this company I did a lot of my Christmas shopping on line last year with them and saved me a lot of time and money, I got free shipping and packages were mailed to my love ones so I didn't have to deal with the stores and post office

Thank you ChristianBook

Date of experience: January 4, 2024
Canada
1 review
13 helpful votes
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They debited my bank account several times and cause an over charge over 300 dollars. Very bad place. They got upset at me over 27 dollar when they owe me over 300 dollar. They cause me over 135 dollars of NSF fees and all they can do is divert it to Paypal. This is why people stop being christian because of this kind of BS. A non christian organization would help out more than this christian organization. Never buy books from them unless you want to be over charge and treated rudely.

Date of experience: October 10, 2020
California
1 review
2 helpful votes
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I was looking for LEGO ® Icons Botanical Bonsai Tree, which was sold out everywhere, but this site had it available for $5.00 less than MSRP, but for preorder. I had never ordered from here before, but decided to try it out. Sure enough, the item came through on time, about 1 month after I had ordered it. They even sent me periodic updates -- i ordered the item on 4/17, I received an update (just confirming the order is still in) on 5/2 and 5/12, then a shipping notification on 5/17. It arrived on 5/23.

Date of experience: June 2, 2021
California
1 review
1 helpful vote
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I ordered a nice high end Bible, that had a small problem. I emailed my complaint and received a response almost immediately from a real live person. I submitted a photo of the problem yesterday, and this morning the representative very nicely, resolved the problem.
Very impressive!

Date of experience: July 15, 2022
Connecticut
1 review
3 helpful votes
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Disappointed placed order 15 day ago and still no merchandise. Called and each time was told delivery is on its way and each time merchandise did not arrive. Starting to think this company is a scam. Planning on reporting to better business bureau. Don't purchase from this company - most unchristian!

Date of experience: December 18, 2020
Massachusetts
1 review
3 helpful votes
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Imprinting service
January 8, 2016

Really bad imprinting your name on the Bible.
Order an imprint, the Bible came defective (dent on the edge near the imprinted name).
Request a replacement, the Bible also came with a similar dent as before.
It looks like whoever did the imprint didn't care at all.

Asked for return, only gave me one label when I have 2 Bibles in 2 boxes to ship back.
Had to ask for another label.

Date of experience: January 8, 2016
Pennsylvania
3 reviews
0 helpful votes
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God/Runner
November 29, 2016

God wants us all to be runners in this Christian life. God has a plan for each one of us and we need to follow that plan. Do not be afraid to step out and even run if you need to. Its never to late to fulfil you destiny. Start where you are. You may think you wasted a lot of time but you can always start over. Its never to late as long as you are still living. God always has a way of working things out even when you do not think he does. Run the race that is set before you. Do not look back. Keep going forward.

Date of experience: November 29, 2016
Indiana
1 review
4 helpful votes
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I have been seriously disappointed with this company since "Covid-19"! My first order this year was placed in March and I didn't receive my order until July! Now I placed an order in September and have only received 1 out of three items. The other 2 are on back order, but it didn't state they were when I ordered! I am so frustrated that I can't start all of my school at once.

Date of experience: October 6, 2020
Nevada
1 review
5 helpful votes
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Shipping issue
October 2, 2019

I placed my order on 9/19 with 1-2 weeks shipping. I tracked my items and it was going from states to states. Items left NJ on 9/20. It went from NJ to LA California on 9/24, then to AZ on 9/25. On 10/2 item was supposed to come to its destination in Nevada but it skipped me and went back to LA. 10/3 will make it 2 weeks since order was placed. I am yet to receive my items. Very bad shipping plan for customers. I won't be ordering again from ChristianBook again. The little difference between buying from a different site does not worth this useless shipping.

Date of experience: October 2, 2019
Illinois
2 reviews
4 helpful votes
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Agree About Rude Service
September 3, 2015

I was reading the reviews and noticed the one about the rude customer service rep named Kathy. I also recently had a problem with an order and ending up speaking with Kathy, or Cathy. Not sure about the spelling. She was very rude and abrupt. She was adamant about my item not being damaged and yet I was looking at it and describing the damage to her. Terribly rude person. Will not order from there again.

Date of experience: September 3, 2015
California
1 review
3 helpful votes
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Poor customer service
August 5, 2017

Item was backordered- never contacted about that. Paid extra for 2 day air shipping and tracking was not updated. Regardless it's still not here and tracking says it would take 4 days total. When contacted, I would have expected a refund on the shipping - but nothing.

Date of experience: August 5, 2017
Arkansas
1 review
5 helpful votes
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I am very unhappy with this bookseller. I recently bought a very expensive Cambridge Bible. When it came it was scratched. I returned it and they sent me another one and it had stamping problems on the front. I have bought alot of Bibles in my life and this is the first time I have purchased two Bibles damaged. I wondered if they were seconds. Christianbook says they are not! I have my doubts. At any rate I will not use them again.

Date of experience: July 1, 2011
Pennsylvania
1 review
1 helpful vote
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I have used this company many times over the years and have always had great experiences. I recently placed a order and had an issue when it arrived. I emailed customer service and they addressed it within 24 hours. Incredible!

Date of experience: July 27, 2020
Ohio
1 review
2 helpful votes
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Missing Items
September 8, 2022

I have been purchasing items at christianbook.com for over 10 years. In the past I have been completely satisfied. However this year I placed two orders with christianbook.com and both times I had missing items. The first time I had a missing item I was completely understanding and super nice about it. The second time I was very frustrated and wanted to be compensated for my time. They offered me free shipping on a future order, which is a total joke since they give free shipping all the time on orders. Another frustrating part was one of the items which was missing was now on backorder and they did not know when it would be sent to me. They acted like they did not care that both my orders had missing items and that it was a total waste of my time to call them. I will not be purchasing from them again - just use Rainbow Resource and Amazon in the future.

Date of experience: September 8, 2022
Florida
1 review
5 helpful votes
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Not sent books.
October 19, 2020

I ordered books a month ago. Sent me emails that they would arrive paperback books not arrived yet but they are already out and in Walmart. Bought them at Walmart they can get them faster going to start buying them at Walmart won't have to pay shipping the books are out i just cannot get them to send them to me. My last time to order. If they are in my local Walmart why cant they ship what I ordered? Karen Smith Alabama

Date of experience: October 19, 2020
Virginia
1 review
9 helpful votes
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Advertised as "large print" when it absolutely wasn't. Then they gave me a hassle about shipping costs when returning the item. They also initially taxed the shipping cost but then only refunded me tax WITHOUT shipping costs. Scam?! I'm contending some of the charges with my credit card since "christian books" wouldn't do the right thing and give me my full refund. I highly recommend you find another company to purchase your books from.

Date of experience: July 31, 2020
Washington
1 review
7 helpful votes
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I ordered college books from them for my husband. They said they shipped them on the 3rd found out this was a lie. They had tracking for one and not the other orders. And my husband has still not received them 3 weeks later. I called to find out about it they said it takes 4-6 weeks to receive the items once shipped. I do not know what postal service they use but it only takes a week for my packages to get to him. When I complained the guy on the phone told me I could go through a different company next time and was very rude. Not very Christ like attitude. I will not be ordering through them again.

Date of experience: September 23, 2013
North Carolina
1 review
1 helpful vote
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I love this store! They have so many great deals, sales, and often have coupon codes for free or discounted shipping. Most of my orders over the years arrive within a week or two. Since the COVID pandemic, I've noticed their shipping has gotten a bit slower, but it's honestly to be expected. Maybe it's because so many others are choosing to homeschool this year too, and homeschool books have been/are flying off their shelves, but my past three orders that have contained homeschool books have had items that were back ordered. Some items have taken a month to arrive after the date of purchase, fewer items have taken up to two months. I'm not going to knock this company though. I've always had positive experiences with Christianbook and they always deliver good quality items. Also love that they send me catalogs every so often. I'm a customer for life.

Date of experience: September 21, 2020
South Carolina
1 review
1 helpful vote
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I ordered Therepy Session vinyl from this site and THEN looked up reviews. I was extremely worried that it wasn't going to show after that. All the reviews I read were awful and I've only been able to find this vinyl on this site since it's older so o figured it was too good to be true. The shipping said 3-6 days but there was no tracking number! Even worse! But to my surprise it came on the fourth day and packaged well. I'm super happy with this company and glad I gave them a shot!

Date of experience: November 8, 2018
California
1 review
6 helpful votes
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This was the first order I've placed on ChristianBook and it will certainly be my last.
First off, my order came in in drips and drabs. Nobody was ever available to answer their telephone.
Finally, many months later I received the final parts of my order and although I placed the order under their offer of "free shipping" I was charged shipping and there has been no response to my emails to them and still, nobody is there to answer their calls.
Apparently a ghost internet operation now.

Date of experience: September 1, 2020

Overview

ChristianBook has a rating of 1.8 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChristianBook most frequently mention customer service, credit card and free shipping. ChristianBook ranks 88th among Christian sites.

service
45
value
38
shipping
42
returns
24
quality
33
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