The Children's PlaceReviews 263

Within 60 seconds of placing an order, I contacted them to say that my old address was accidentally in the Ship To field.

Their response? Sorry, can't do anything. Can't even cancel the order.

I have spent a total of 3 hours on the phone with UPS, USPS and my credit card company to figure out what to do.

The call with them was ended with the employee saying "And we cannot reimburse any fees associated with this order, discount you on shipping shipping costs, etc."

Gee, thanks.

There are so many options out there for kids' clothing. No reason to ever shop here. I most certainly will not.

I don't know what's wrong with this company. Ordered over 50 dollars children clothes, and didn't receive the package. Even though i received an email saying the order was delivered, i checked everywhere, no package to be seen. I even checked the surveilance camera, no one came to drop off the package. I contact their customer supports, they basically saying, it is your own fault that you didn't received the package. They are using cheap shipping logistic last miles. Ups surepost... they shipping by the ups, but then transfer the package to usps to deliver the package. And usps most of time deliver to wrong address or not deliver at all. I meant you are a big company, you should be the one to make sure using reliable logistics to deliver the package. I basically lost money, and they don't want to do anything with it.

If there was a zero rating I would have chosen that. I am so displeased and disappointed. I ordered Children items from Crazy 8 since July 2018 worth over 1000 CAD. I never got my order. I made several calls and sent several emails but no one could resolve the issue.
They gave me fake tracking numbers to call Canada post and when I called Canada post the tracking numbers were wrong. I told them about this but apparently they do not take their customers seriously.
It's amazing that I order items from stores all over the world and it gets delivered to my house but ordering from crazy 8 for the first time and I didn't receive my item. It's quite distasteful considering the fact that Canada is so close to US and there is no reason whatsoever why I shouldn't get my item.
Now I have lost my money and I am so upset because I could have used it for other things.

Unbelievable how frustated is to order online. Have ordered 4 times and the 4 times my order has been canceled. When i call they say is due to being out of stuck, so why is still showing available to buy online? Last time i ordered 5 items, they only shipped 2 of them whithout any notification asking if i wanted them after the other 3 items being out of stuck. This is so upseting and ridiculous. I will stick with Gymboree from now on.

I shop at crazy8 and thy Don't honor There word. I went on November 30,2018 and spent over 100 and the young lady that was working told me on December 8,2018 to come back and it will be 50% off and a additional 20% off if I take the Survey. And she hand written it on my receipt. I present it And the manager that was there started no she will not honor it but she will do the 20% off. She told me our corporate office is aloud to change anything and anytime they will like... I will never shop at crazy8 again. My name is Dorothy D. Email *******@yahoo.com

I placed an online order for approximately $250.00, with all items 60% off mind you. My order was placed on Saturday. This morning I check the status of my order to see when to expect the packages to start showing up and I see some of my order was canceled. I check what was canceled and get online and all items still showed available and I could add the items to my cart. Since they still showed available I called customer service, which stated that the call volume was high. I waited about 30 minutes on hold for someone to answer. Finally I got to speak to a representative that could verify on his side that all items canceled was out of stock. I already had items I would swap each out for, most items were the same product but a different color or saying, and I had already added them to my cart just in case I would need to order separately. The gentlemen I spoke with checked the item #'s to see what items were available and ALL were out of stock. How is this possible? I explained to him how this is a HUGE pain due to us being military and my only option to buy my kids clothes for Christmas, along with everything else I will buy, has to be done online. He did say he would contact the IT department and that this is unacceptable, and I TOTALLY agree. Now I have a hold on my banking account for way more than what I will be receiving, only to be told that "All items online are seasonal items" so they can not notify me of when they are back in-stock. Which I am not sure I would believe it. This has cause a huge mess for me, sorry for my rant, but this is unacceptable. I asked how often the website is updated and I was told every hour?!?! This is beyond a lie! Why did I not receive any email notification of the items canceled? Was I supposed to have my items shipped for a family member to receive and wrap for me to give to my kids, and then find out that when they received the package that items were not in-stock? By reading numerous reviews I have noticed a pattern with The Children's Place and from now on will stick to Old Navy and Target before ordering from here again. This is my first experience with The Children's Place and definitely will be the last without even stepping foot in a store.

I placed an order with Crazy 8 early this month. Crazy 8 sent me an email stating the package was delivered, which was false. I have a secure mailbox locker and the post office delivered the wrong package, so I never received mine. I contacted Customer Service, and rather than them file a claim with the package carrier, they told me to "file a claim with my bank" and then told my bank they had delivered the package without actually researching the issue or delivering my package. So I never received my package or received a refund. That will be the last money I ever donate to their worthless company! Their competitors have much better service. They must have named the company Crazy 8 because you'd be crazy to shop with them!

The Children's Place has really cute and inexpensive clothes for kids. I usually like to order from them online, as they give great discounts and ship stuff pretty quickly. The stores often give free shipping codes if you ask. I called the store manager and submit a complaint on their corporate website about my shopping experience. I was quite shocked that they had the sales person call me this evening to apologize. While it doesn't improve the shopping experience I had, it does make me feel better that the store is trying to do right by their customers. I will definitely give them another shot when I need to get some shopping done. I am very happy they put the effort into trying to correct a wrong.

The first time I ordered online from crazy8, I processed my order - double checked everything and sent it through. When I got my confirmation, it had the wrong address? I immediately called their customer service agent and they said they would fix it and could see that I had made the order just a few minutes ago. 2 days after the order was placed, I received a confirmation text from UPS stating my order had been shipped and on the way - to the wrong address. The customer service agent lied and did not change anything.

They "short ship" any orders for which they run out of inventory but don't send you any notification that they are shorting your order. When contacted they give a lame excuse and give you the "better luck next time" response. So, when you go to the website and order the item again -because it's still showing as available to purchase- you get short shipped yet again - also without any notification. I do not recommend this website for purchasing gifts that you need in a timely fashion unless you also have a Plan B gift-just in case they donk up your order.

I WAS PLACING AN ORDER AND IT SAID OPEN AN ACCOUNT AND GET 30% OFF. I OPENED AN ACCOUNT AND DID NOT GET THE DISCOUNT. TOOK ME 1 HOUR AND 45 MINUTES TO GET THROUGH TO THEM BECAUSE THEY KEPT HANGING UP ON ME. FINALLY GOT THROUGH AND SPOKE TO A SUPERVISOR/MANAGER AND SHE SAID THAT THE 30% OFF IS NOT EFFECTIVE UNTIL 72 HOURS AFTER THE ORDER IS SHIPPED AND MAY NOT BE AVAILABE FOR 5-7 DAYS AFTER THAT. SHE TOLD ME TO TAKE THE ORDER BACK TO THE STORE AND GET A REFUND AND THEN REPLACE THE ORDER WHEN I GET THE 30% OFFER. THIS IS BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. DO NOT OPEN A CREDIT CARD AT THIS STORE THEY LIE.

I ordered my clothes from them for my kids school uniforms on July 19th! It is now August 6th and UPS tracking says still processing. I called Children's Place customer service and waited for 50 minutes to talk to someone and all they can do is offer me a refund for my package in 10 business days. They said they do not know what happened to the package it is most likely lost in the warehouse! So hopefully soon I will get my $100 back, for now my kids start school next week and I don't have the clothes I need. I will never order online from them ever again! Be warned!