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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I was pleased with my purchase and it arrived safely and well packaged.
Delivery took a little while. If you need to purchase anything for a special occasion order well in advance.
Delivery takes a while but worth the wait.
Terrible quality. A month late! Won't order again!
I bought items that does not fit want to exchange for smaller sizes and all they want to give me is 40 percent of my bill and keep the clothing. Does that even make any sense. First of they send it to the incorrect address and now want to keep part of my money.
Received my items timely and it was just as pictured
Like it cause really like what show in the picture
I ordered 11/29 and received this package Christmas Eve weekend!
Great items, quick & easy ordering, & can't fault the prompt & easy contact service when required.
I like them they are very comfortable shoes I would buy them again
The dress was beautiful, but very thin and the Rouche section just shut the back, which was just fabric and so it looked very cheap. I did not wear it for my event.
Delivery took too long only after me checking up on chat that my order was still in waiting to be packed
Yet quick enough to take money immediately absolutely bad customer service
Delivery came faster then I was expecting & the dress fitted really nice.
Vu le prix, les articles étaient de qualité correcte donc je suis satisfait mais depuis, je suis inondé de mails me proposant d'autres achats. Cela ne peut mener qu'à se désabonner. Dommage
The price was expensive I was expecting quality in my order the fabric so thin and poor:
Waited more than 4 weeks to receive order, feedback from cut service did not help. Clothes are of very poor cheap quality and badly made. Will not be using again
I will not order from ChicMe again because the sizes were so hit and miss. I received a dress labelled L which is obviously an XS. One item the zipper wouldn't open.
As a first time purchase I wasn't sure what to expect. I was extremely impressed with the service, I was kept up to date with the progress of my order and it arrived sooner than I anticipated.
I ordered sneakers in a size 7 I received the sneakers they were not a size 7 they were a size smaller more like a 6. I tried to start a return and got the run around. Now I'm stuck with sneakers that are way to small. I the picture the pink sneaker is a size 7 converse the black is the pair from Chicme. They are no way the same size as the pink size 7
Everything looks cheap and not good quality.
I am very disappointed about the products.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it