Chewy

This site wins when it comes to selection, price and shipping speed. Everything delivered in 1 or 2 days max. Box and packing is top neat. Watch out when they have special deals to make more savings.

Fantastic customer service and products. Our beloved Buddy passed away and they are the most caring, compassionate company we have ever done business with. When we get another dog, we will continue to get our products from Chewy. Thank you!

I have been using Chewy for my 4 dogs and 1 cat for over 5 years now. The customer service and how they always make things right continues to surprise me. They go completely above and beyond for customer satisfaction. Recently we had to put down our 12 year old chocolate lab and I had ordered some things for him before he passed so suddenly. I emailed Chewy to let them know I no longer needed the items as we had to put him down and to my surprise, Chewy sent me the nicest response with comforting, understanding and supportive words for our loss. THEN, I received a beautiful bouquet of flowers to my door step the very next day with another wonderful message from the Chewy team. It made me cry and I just feel so happy there are people and businesses like this. Thank you Chewy for all you have done and do for our furbabies!

As a Breeder we are always looking for good deals on chew toys, treats, beds and other whelping materials. Brooklea Beauties has become very fond of the fast shipping for items through Chewy and the reasonable prices. We also recommend them to our new puppy owners as they carry Royal Canine food and ship fast so customers who cant find it at their local stores can get it delivered from Chewy.

I normally don't ever write reviews but I just needed to share my wonderful experience. I was supposed to receive my package of my kittens food and litter today. Fedex said it was delivered but the photo they took of the package being "delivered" looked to be still in the truck. I then called chewy and had a wonderful worker help me create a new order for no cost. They also reimbursed me for some of the cost since I needed to purchase food to cover till the new package would come in. A+++++ Customer Service!

I've purchased a few items from Chewy and I barely reach out to customer service but the couple of times I did I was pleasantly surprised by the magnificent customer service I received every time. In my opinion, chewy is number one in customer service. The items are also of good quality and the prices are reasonable.

I cannot believe so many people don't like Chewy. I use it all the time and think it's an amazing company. I couldn't figure out how to return something, so I went to the website, and in seconds found how to chat with a customer service rep. I explained the situation and within 2 minutes I was given a refund and told I didn't need to return the product! I'm going to donate it to a local rescue. Thank you, Chewy!

Chewy has always had the best customer service, recently they have gone over and above when I had a slightly damaged shipment due to bad packing and mishandling. It was much more than I expected or needed. They answer emails and phones promptly and fix problems on the spot. I just wish they would use UPS instead.

I bought a dog bed recently from chewy (one of many purchases I've made) and it turned out to be too small, so I tried to return it in order to get a bigger one. Instead of having me return a brand new unused dog bed, which would have been extremely easy, they refunded my money and told me to donate the bed. As a dog parent and animal lover, THIS IS AMAZING. Maybe other people won't think that's a big deal but shelters need all the help they can get. This says a lot about them as a company.

I have been a loyal customer of Chewy for years now. They are amazing! I have had two times when I needed to return an item--either I bought something that was the wrong size or I bought the wrong food, and both times they refunded me immediately. I didn't even need to return either item! They let me just donate the item (or keep it) and they refunded me anyway! Their customer service is impeccable and I have never, ever, experienced a company so devoted to pets AS WELL AS their customers. I never go on line to leave a review. But, in this case, they deserve my efforts.

We were on automatic dog food delivery from Chewy. We had just received a two case delivery of prescription dog food when our 14+ year old Shellie had to be put down (she showed us it was time). I called Chewy to cancel our automatic food delivery and was asked if we had any left to which I replied two cases. After being very nice the woman on the phone said she would credit our account ($125) and for me to donate the food. Our Humane Society was very appreciative. Very classy organization.

Not only does their easy auto ship option with simple adjustments make it so easy to keep up with prescriptions and food, this company goes above and beyond. They sent birthday cards to your pet and a Christmas card every year. I also randomly got sent a personalized hand drawn portrait of my pet for national dog month—it literally made me cry. I will forever be a Chewy customer!

I love that they sent a Birthday card for my pooch. That's very considerate and going above and beyond. My wife orders off chewy frequently and has never been disappointed. Keep up the good work!

We have used Chewy for several years. The price is great and I love having large bags of dog food and cat litter delivered to my door.

On top of that, customer service is top notch. We have received painted portraits of two of our pets just for being customers. When our cat died earlier this year, they helped me remove her from our profile and sent a card and a beautiful bouquet of flowers.

Any time I have contacted them for issues (which have been few and far between), they have come back with the perfect resolution.

Thank you Chewy for being amazing!

When I cancelled my pet's prescription refills through chewy.com, I noted the reason was that she died. They sent me flowers! Like from a great florists, roses & all. I didn't think companies cared about their customers anymore, but this is a classy company who cares. That's above and beyond! Thank you Chewy.

We recently lost our 10 year old yellow lab to cancer and our family has been devastated by the loss of our first baby. In the grief, I completely forgot to remove his special food from our autoship until I received an email that it was already on its way. It was totally my fault for forgetting to update it but I reached out to see if I might be able to return it for a refund (keeping my expectations low).

I spoke with a gentleman named Cody via chewy.com chat and he quickly offered his sincere condolences and issued a full refund. After thanking him profusely, I asked how I should return the bag once it was received to which he replied "please just donate the bag of food to a local dog shelter of your choosing". I was blown away. I thanked him again and I ended the chat feeling like it was one of the best customer experiences I had ever had. That is until I received a beautiful bouquet of flowers the very next day and the card read: "Thinking of you in this tough time, and our deepest sympathies go out to you. If you need anything, we're always here. Love Cody from chewy.com"

Chewy.com has a customer for life, folks! They know how to take care of pets AND their humans! Thank you Cody, you are amazing and your kindness brightened up our day.

I got a particular brand dog food for a bully having some skin problems. Chewy been great fed ex not so much. It's been Sitting 80 miles away in a fed ex location for goin on day 3 I called at 7 this morning they gave me a few options I appreciate that that good customer service hopefully this shipment fed ex will take care of business. Thanks Anne at chewy it's was nice to talk to you this morning. I never leave reviews but theses days good customer service is rare

Chewy.com is probably the best run company in the world. They go above and beyond in terms of customer service and are my go to for pet food and toys. I recently had to return my last order of prescription food for my cat because after surgery the vet changed his food. I wrote an email to Chewy letting them know what had happened. They not only gave me a full credit once I returned all the food. They also sent me a nice card and small gift saying sorry to hear what happened to your pet and best wishes for a full recovery. Like I said in the beginning above and beyond in kindness goes a long way with your customers. Thank you!

Chewy does an excellent job of taking care of its customers. I recently purchased a pair of dog boots for my thirteen-year-old golden retriever. Before she had a chance to wear them she passed away. I figured I would try to return them to Chewy and maybe get some money back. Instead, they insisted I donate them to an animal organization and refunded all of my money. This was an unexpected, pleasant surprise. They also sent me a beautiful bouquet of flowers as well. A company that would do that for their customers shows a deep level of compassion that must be repaid and I felt compelled to write this review after that. The products and services this company provides are far above average. The prices are good and overall I could not be happier. Chewy has earned themselves a life-long customer.

Chewy.com goes above and beyond. I have several fur babies and I am a frequent Chewy customer and I can say with all seriousness that Chewy.com has the best customer service that I have ever experienced. With free shipping, my products almost always arrive the NEXT DAY. When something doesn't work out (mistakes on my part, one of my pups has several allergies) they ALWAYS refund me and mention that they'd love to see the treats donated or given to another pet. Victor M. Helped me recently and was amazing but I have never had a single issue with Chewy. I'm not one to write reviews but wow, I'm just so happy that I've found such an awesome place to order all of my pet supplies!

If I could give them 10 stars, I would.
Prices are better, yes.
But, it's the unparalleled customer service. You always, and I mean always, get a human right off the bat, and they have been, without exception, courteous, knowledgeable, professional, and exceptionally kind and helpful.
It's stunning, really, especially these days.
I hope that whoever is running the show stays put.
What a pleasure to be able to say these things about a company.
They have my vote, bar none.

Well I am impressed. First time ordering and couldn't find the delivery and discovered they have 24 hour customer service: phone, chat and email. I used chat. Was connected instantly. My question was answered within seconds. Turns out it was my mistake and I'm a moron. Good to know! Thanks Chewy. Nice to have a frustration free experience with a competent company focused on customer service. So impressed.

We have five dogs, chewy has made it so much easier to get everything in one monthly order. Thanks!