Lindsey S.

We recently lost our 10 year old yellow lab to cancer and our family has been devastated by the loss of our first baby. In the grief, I completely forgot to remove his special food from our autoship until I received an email that it was already on its way. It was totally my fault for forgetting to update it but I reached out to see if I might be able to return it for a refund (keeping my expectations low).

I spoke with a gentleman named Cody via chewy.com chat and he quickly offered his sincere condolences and issued a full refund. After thanking him profusely, I asked how I should return the bag once it was received to which he replied "please just donate the bag of food to a local dog shelter of your choosing". I was blown away. I thanked him again and I ended the chat feeling like it was one of the best customer experiences I had ever had. That is until I received a beautiful bouquet of flowers the very next day and the card read: "Thinking of you in this tough time, and our deepest sympathies go out to you. If you need anything, we're always here. Love Cody from chewy.com"

Chewy.com has a customer for life, folks! They know how to take care of pets AND their humans! Thank you Cody, you are amazing and your kindness brightened up our day.