Their way to run business really sucks. I've also a customer in some German online pharmacies and the service and speed of shipping is 1st class, but this Chemist Direct online pharmacy is a shame to UK.
I haven't received my purchased items ( I placed the order in the beginning of April 2015, now it's 30th May, no items, no refund), and they agreed that the shipment has got lost in transit. They asked me if I want the re-ship the items or refund, I chose refund, they won't pay. Maybe the domestic clients in UK do receive their ordered goods, don't know, at least for any foreigners I recommend NOT to buy from them. They really suck, they are a scam company.
THIS IS THE WORST COMPANY, NO COMMUNICATION, CUSTOMER HELP LINE NEVER ANSWERED, PROMISE TO RETURN CALL WITHIN 4HRS. NO RESPONSE IN 4WEEKS+. (LAST PHONE CALL) RETURNED UNOPENED ITEM IN JULY, STILL NO REFUND AND AS STATED NO COMMUNICATION. DON'T KNOW WHERE TO GO NEXT, WOULD RATHER GIVE MONEY AWAY, THAN BE ROBBED LIKE THIS. WOULD AWARD 0 STARS
I bought a product and received it - no issue. I then reordered the same product as displayed on the website. When it came the paperwork was the same but the product was different. They didn't reply to my e-mail and when I phoned they were difficult and referred to small print arguing that they could send a different product from the one shown! Tell me about it! You buy a product because you want it and don't need a stroppy person telling you to accept an alternative because they've supplied the wrong item. DO NOT USE THEM!
Have been shopping here for over a year now and I am yet to find any complaints with this website. Fast, quick delivery and trustworthy. Best online chemist I have encountered so far.
Not a trusted shopping site
They are listing what what they haven't got.
I had to cancel my order after waiting about a week, no apologies received.
They accept orders and take your money when the goods are out of stock. Then they tell you the goods will be delivered in a week and nothing happens, then another week passes and still no goods, and so it goes on.
Order placed on 30th September but products never received. After a week I contacted them and got an email stating that Hermes had tried to deliver the items but were unable to as nobody resided at the building. Transpires ChemistDirect had sent the items to the wrong address. I corrected their error and on 9th October they assured me that the products had been sent to the correct address and would be delivered "within 48 hours". Three days later, still no products. I contacted them again and was ignored. I contacted them again and they replied, getting my name wrong, with a copy/ paste of the first email, in which they claim Hermes had tried to deliver but that nobody was at the building. I pointed out their error AGAIN, and asked for re-delivery. Their latest reply was another copy/ paste of the first email.
Clearly this company is a sham. Avoid if you don't want to lose your money.
I have really appreciated the fast delivery. Less than 10 days to ship here in Italy! I've just received my order made August 14. And the offers are good, the only bad thing are the shipping costs in proportion with the weight of the package. The more you would buy, the more you'll have to spend in shipping costs.
Really bad company never will order again, so I brought my vitamin tablets for my medical requirements after I paid for it they then notices there was non in stock and said they would keep me updated weeks and months past and they kept aaying it's coming in on this date and then it wouldnt this went on for ages and ages. I feel so betrayed that a pharmaceutical company can do this to their customers. They should have been honest and then when I ask for a refund there is no reply what so ever the worst place to buy your tablets! They will take your money and then ignore you and not deliver your items!
The items they sell are grossly overpriced and they do not appear to understand the difference between PoM (Prescription only), P (Pharmacy only) and GSL (General Sales List = Over the counter) medicines.
I would rather give no stars and a public warning.
I started to place an order WITH CHEMIST DIRECT and then changed my mind and cancelled before confirming. A day later my credit card details were being used to purchase goods and services from all over europe. How do I know it was chemist direct? It was a brand new credit card and I hadn't used it anywhere else. I've spoken to the police...
Chemist Direct is a scam and I ordered products to Finland 9 September, and they did not arrive, the second broadcast was on October 9th, and did not arrive and were asked to contact the 6 November, in order to clarify once again to send or return the money. I got a message again, that will have to wait until November 13, unless it is received and to explore or return the money to send back again. Have not been contacted and I will contact the police.
Poor service. Constant excuses about inability to ship items. Money taken at order submission. Items ordered over 3 weeks ago only half of order received. The worst internet site I have dealt with.
I purchased something from chemistdirect.co.uk and paid online. I received the order confirmation email and that my order was on its way, but 12 days later nothing had arrived and I contacted their customer service asking (politely!) for an ETA on my purchase. Instead of replying to my email, they issued a refund without my consent. I'm based overseas and was charged extra fees due to foreign exchange rates and I did not want my order to be refunded. When I asked why they refunded without my consent, they replied after a further 2 days with a one line response about an incorrect shipping method. The shipping method was chosen automatically by their online payment system - you can't change this manually - and I was charged £20 for shipping anyway - the highest possible as I'm based overseas. They are refusing to reply to my emails. I've wasted over 2 weeks waiting for a product that never came and wasted money on a refund I didn't ask for. What HORRENDOUS customer service - avoid at all costs!
Very easy to use website, quick delivery and excellent products. Some of the products at their site weren't even available at my local pharmacy store.
My order has leaked inside the packaging, what a waste of money. Never order from these again and I DO NOT recommend to anyone.
Dreadful service. I ordered personal pills on a Friday and it said I would receive before 1pm Monday. I had delivery as a different address to billing address. On Saturday I looked online at my order and it had delivery as the same as billing address. I immediately sent an email asking for it to be corrected. The delivery did not come until Wed and it came to the billing address! On top of that the courier was talking to builders next door about the content! Disgraceful. I sent a furious email about the wrong address and what happened at the door and received a message saying sorry about the delay in postage, which I had not complained about! If you are cocerned about privacy DO NOT USE THIS INCOMPETENT COMPANY!
Ordered an item on Thursday to be delivered next day and paid for the privilege of Next day delivery... Item didn't arrive, called several times on the Friday to chase and they couldn't give me any concrete answers. I requested the order to be cancelled and was advised it was (thankfully I recorded the conversation.
Through sheer incompetence they sent the item and I received it the following Tuesday, even though I had requested cancellation on Friday.
Try to speak to their customer service and they will give you stinking attitude over their own mistake, not until I mentioned I had a call recording confirming cancellation of the order did they agree to send me a self-addressed envelop to send item back and get refunded.
Still waiting for the self addressed envelop, if I dont get it by the end of the week, I shall report them to Trading Standards, for breach as I had cancelled the order.
If you think of ordering anything with them, save yourself the hassle, they are a bunch of incompetent fools, from the "managers" to the customer service reps!
I friend recommended me to the site and I have to say I was very impressed. My order was fast and efficiently handled and I found the prices to be very competitive. I would definitely use again
ChemistDirect has a rating of 1.6 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChemistDirect most frequently mention and customer service. ChemistDirect ranks 522nd among Vitamins & Supplements sites.