ChemistDirectReviews 48

Dreadful service. I ordered personal pills on a Friday and it said I would receive before 1pm Monday. I had delivery as a different address to billing address. On Saturday I looked online at my order and it had delivery as the same as billing address. I immediately sent an email asking for it to be corrected. The delivery did not come until Wed and it came to the billing address! On top of that the courier was talking to builders next door about the content! Disgraceful. I sent a furious email about the wrong address and what happened at the door and received a message saying sorry about the delay in postage, which I had not complained about! If you are cocerned about privacy DO NOT USE THIS INCOMPETENT COMPANY!

Completed a home testosterone blood test with them - fine. Completed it the following month and was given a completely different range my results should have fallen in to. Contacted the company as to which range (if any) was correct - was given the range for males (I am female - clearly marked on all my details sent to them). Explained this and told inquiry was forwarded and they would get back to me - no one did. When I followed it up wishing to make a complaint, again, no one got back to me. Would never use again and now doubt any of my tests were accurate - or certainly even if they were they are useless because of 2 different ranges for the same test and no verification after this as to whether 1 or any were correct. AVOID.

Never get my Order, customer service dont answer - will publish some reviews now. Im really pissed. Scammed me about 40€
$#*!S!

Their way to run business really sucks. I've also a customer in some German online pharmacies and the service and speed of shipping is 1st class, but this Chemist Direct online pharmacy is a shame to UK.

I haven't received my purchased items ( I placed the order in the beginning of April 2015, now it's 30th May, no items, no refund), and they agreed that the shipment has got lost in transit. They asked me if I want the re-ship the items or refund, I chose refund, they won't pay. Maybe the domestic clients in UK do receive their ordered goods, don't know, at least for any foreigners I recommend NOT to buy from them. They really suck, they are a scam company.

Really bad company never will order again, so I brought my vitamin tablets for my medical requirements after I paid for it they then notices there was non in stock and said they would keep me updated weeks and months past and they kept aaying it's coming in on this date and then it wouldnt this went on for ages and ages. I feel so betrayed that a pharmaceutical company can do this to their customers. They should have been honest and then when I ask for a refund there is no reply what so ever the worst place to buy your tablets! They will take your money and then ignore you and not deliver your items!

Ordered an item on Thursday to be delivered next day and paid for the privilege of Next day delivery... Item didn't arrive, called several times on the Friday to chase and they couldn't give me any concrete answers. I requested the order to be cancelled and was advised it was (thankfully I recorded the conversation.

Through sheer incompetence they sent the item and I received it the following Tuesday, even though I had requested cancellation on Friday.

Try to speak to their customer service and they will give you stinking attitude over their own mistake, not until I mentioned I had a call recording confirming cancellation of the order did they agree to send me a self-addressed envelop to send item back and get refunded.

Still waiting for the self addressed envelop, if I dont get it by the end of the week, I shall report them to Trading Standards, for breach as I had cancelled the order.

If you think of ordering anything with them, save yourself the hassle, they are a bunch of incompetent fools, from the "managers" to the customer service reps!

Chemist Direct is a scam and I ordered products to Finland 9 September, and they did not arrive, the second broadcast was on October 9th, and did not arrive and were asked to contact the 6 November, in order to clarify once again to send or return the money. I got a message again, that will have to wait until November 13, unless it is received and to explore or return the money to send back again. Have not been contacted and I will contact the police.

Order placed on 30th September but products never received. After a week I contacted them and got an email stating that Hermes had tried to deliver the items but were unable to as nobody resided at the building. Transpires ChemistDirect had sent the items to the wrong address. I corrected their error and on 9th October they assured me that the products had been sent to the correct address and would be delivered "within 48 hours". Three days later, still no products. I contacted them again and was ignored. I contacted them again and they replied, getting my name wrong, with a copy/ paste of the first email, in which they claim Hermes had tried to deliver but that nobody was at the building. I pointed out their error AGAIN, and asked for re-delivery. Their latest reply was another copy/ paste of the first email.

Clearly this company is a sham. Avoid if you don't want to lose your money.

I bought a product and received it - no issue. I then reordered the same product as displayed on the website. When it came the paperwork was the same but the product was different. They didn't reply to my e-mail and when I phoned they were difficult and referred to small print arguing that they could send a different product from the one shown! Tell me about it! You buy a product because you want it and don't need a stroppy person telling you to accept an alternative because they've supplied the wrong item. DO NOT USE THEM!

I purchased something from chemistdirect.co.uk and paid online. I received the order confirmation email and that my order was on its way, but 12 days later nothing had arrived and I contacted their customer service asking (politely!) for an ETA on my purchase. Instead of replying to my email, they issued a refund without my consent. I'm based overseas and was charged extra fees due to foreign exchange rates and I did not want my order to be refunded. When I asked why they refunded without my consent, they replied after a further 2 days with a one line response about an incorrect shipping method. The shipping method was chosen automatically by their online payment system - you can't change this manually - and I was charged £20 for shipping anyway - the highest possible as I'm based overseas. They are refusing to reply to my emails. I've wasted over 2 weeks waiting for a product that never came and wasted money on a refund I didn't ask for. What HORRENDOUS customer service - avoid at all costs!