Their way to run business really sucks. I've also a customer in some German online pharmacies and the service and speed of shipping is 1st class, but this Chemist Direct online pharmacy is a shame to UK.
I haven't received my purchased items ( I placed the order in the beginning of April 2015, now it's 30th May, no items, no refund), and they agreed that the shipment has got lost in transit. They asked me if I want the re-ship the items or refund, I chose refund, they won't pay. Maybe the domestic clients in UK do receive their ordered goods,don't know, at least for any foreigners I recommend NOT to buy from them. They really suck, they are a scam company.