Chegg

On May 23, my daughter cancelled her subscription. On May 25, we were charged for another month anyway. She called customer service and was told she didn't click the last button to ensure the cancellation went through. So she cancelled again. This time she got a confirmation that it was cancelled. Unfortunately she didn't save a screen shot.

Today, June 25, we were charged for another month. She went back in to the account and all indications of the cancellation were gone. This is outrageous. The subscription was CANCELLED and someone at Chegg clearly reversed the cancellation to charge us again for a product we no longer use. Is this what happened in May, too? We gave them the benefit of the doubt then, but it seems clear now they must be scamming God knows how many users this way.

We cancelled AGAIN. This time I have a screenshot. I'll update if we get charged again or if they refund the 2 charges made after the original cancellation, as I have requested

Chegg is not hiring real tutors anymore. All of the questions are being answered by some kind of an AI system and the answers are completely irrelevant to the question. Do not waste your money.

I ordered a textbook and paid for quicker shipping. I waited past the day it was supposed to come as it said shipping was pending. After it was still saying it hadn't shipped I contacted customer service and was told to wait another week. So after 2 weeks of waiting they just cancel my order. If they can't provide the book by shipping date they should let you know before you have to contact customer service multiple times. Now I still don't have my required textbook and i'm getting fed up.

They keep texting me for returning the book before due date or they will charge me with extra fee plus taxes that was almost 1/4 of book price. And in other scenario, when I was returning my book after 23 days(their return policy is 21 days) all they say was thank you, what I mean to say that they charge you if you keep the book 2 days above due date but no compensation if you return it 3 months earlier. That's not fair at all. The book was in great condition. No complains about that.

This is the worst company I ever dealt with while attending school. I forgot to cancel a subscription they charged me and refused to credit me ir remove my payment option from the website. I had not even accessed the book or website in 3 weeks since I finished school. Do not use this website!

Do not use their buy back program, it is a scam. Customer service lies just to appease you. More than a month has passed and no payment received. Many calls with no acceptable resolution! They do not meet the terms of the sale. Each customer service rep provided different information. No tracking on payment whatsoever. Their resolution for a check not received was to cancel and request for me to wait an additional 20 business days (on top of the initial 20 business days which have already passed). Meanwhile they have received and likely sold the textbooks received. Unacceptable to wait months for payment. TOTAL SCAM - do not waste your time.

Worst people to deal and having no brain, if you will miss to cancel the subscription, then they will charge you for full one month. I talked to even supervisor but they are like robots with no brain, just keep repeating same stuff and want your money, you use their service or not, it does not matter to them.

This website is a scam.
Once you pay, you will realize you just lost your money. In less than two hours, they post fake answers under your questions! People would be amazed at how fast they are. In reality, they are posting something completely irrelevant and random.

In good faith I sent in two books for sale in mid-August, it is now late November, and I have neither heard any updates about my books or received payment. I just called customer service and the rep. States the books were in unsatisfactory condition which was not true when sent them in (engineering CAD books by the way). I asked for them back and she said it would be 15 business days to "try" and return them. This leads me to believe that they are already in circulation and making a profit for chegg. Furthermore, I have rented books from chegg and the quality is normally pretty worn, the books I sent were nowhere near that level of quality.

I am very unsatisfied with this level of professionalism and do not recommend this to others. At this point, I'm looking forward to collecting on their damages.

I ordered Technical Communication textbook from Chegg. I paid extra for a delivery on Tuesday but I got the book on Wednesday instead. I missed my paper because of that! Why was I charged extra then if it was meant to delivered on wednesday? I called the customer service but they made me wait for like 40 min and then nobody answered, they just hung up the phone. I really had a very bad experience with Chegg. I Would not recommend chegg to any of my friends

I find it to be of an unfair practice (abuse) to not provide clear disclosure and ensure that your customers are properly informed with terms & conditions(hidden). I spoke with a representative on today (Amanjed) out of Santa Clara, CA. I advised her of an unauthorized transaction (a 12 year old) within minutes of it occurring( via my financial institution text alert). Amanjed further advised that there was nothing she could do as far as refunding my account, nor was I allowed to speak with a supervisor; I was further advised to use the unauthorized services for the remainder of the month due to Chegg policy. Also, when initially questioning for the address of the company Amanjed proceeded to instruct me to perform a google search. This is very un-business like and very unfair to any customer as to when services are to be extended/rendered. I am very dissatisfied with the outcome of this incident on today and would like to receive a follow up.

I failed to get a cancellation done on both my Chegg subscriptions in time. My bank charged me $49 overdraft fees. I quickly went into Chegg to cancel both subscriptions and thought I would be fine. No! Chegg continued to send my charges in after the cancellations! I am now out $98! Unscrupulous thieving company. I would give 0 stars if that was an option.

This company has the worst customer service. My account got locked because their primitive user share detection system just checks if you log in from multiple locations and then just blocks you. Prior to that, it was always asking me to reset my password to the point where I started forgetting what the new password was. They took my money, locked me out, and don't even respond to emails. If you call the customer service number they cant help you with anything and just tell you to email account management that does not get back to you. My account was never shared with anyone... Charge back time.

To be fair, I've only just started using this site... and only for my Vector Calculus class... that being said, it has the textbook we use and solutions to the odd problems for free. For a small fee ($5 a month), you can join and get access to the even problems as well.

For me - this is a life-saver! Our prof only assigns problems from this text, and having the solutions is obviously helpful. It doesn't show each step, but gives you the start and end point, which means you know how to get started and where you should end up.

I'd recommend this to anyone... you can search the texts in it's library before joining, so you know if it'll have your textbook!

I would never recommend this platform to anyone. First I realized some experts copied answers from the internet. And then I requested a refund for the study pack order just the following day less than 24 hours because I didn't use their service after I realized I could actually get the same answers online myself. After pleading with them and explained everything to them concerning why I needed my money back they still refused to refund claiming I'm ineligible. They kept referring me to their terms of service and I still don't understand why I'm ineligible. I just wasted more than 200.00 cedis for nothing. Thank you chegg for your lack of empathy.
Please if you don't want to regret so much like I do right now, keep your money and never subscribe to chegg.