Chegg

I have had a chegg account for almost 6 months now, I mainly use the Q&A section, before they allowed several people to answer your question so there was a chance someone knew the right answer. Now you get one answer that some random individual makes up in the spot and your question is closed. I've gotten 100% wrong answers ever since, they want you to keep posting the same question so you use your monthly amount. I am really angry at these people don't waste your money!

So they're not lying about anything technically and the platform idea is good but the business moto is a scam.
I tried the website for an exam that I had, and I bought the subscription hoping to find some answers or get some help. They don't offer any good solution mostly, the people answering aren't real experts, they copy answers from other similar topics and put it up in your post and then beg for up-votes. Worst of all when I figured out what a huge scam it is and I tried to contact the support to get my money back after a couple of hours, in true scammer spirit they denied it.
Long story short if you're trying to test the water and see if it's a good app or not, take it from me, it isn't...

This company is a SCAM... once you sign up, cannot get rid of its billings... disputed with company, then suddenly restarted the billings... promise to stop again... restarted... been six months... complete SCAM and likely FRAUD... not using its services, but continue to charge my credit card...

Chegg suspended my account twice within a week saying that im violating their terms by exceeding the number of users. But im damn sure that im the only person on earth had its username and password and i haven't shared it with others. But the both times they suspended the account while i was at sleep. First time they managed to solve the issue. But the second time they said they cant help me to get my account. I have two assignments due on the day they suspended the account and they didn't even care about that. So poor customer service. I won't recommend this kind of money minded site

After being charged twice in the same month for a monthly subscription, Chegg online customer service blamed the situation on me claiming that I had 2 subscriptions for the same service under 1 email. Why that would even be possible, I am not sure. They gave no solution other than cancelling the subscription (which is not being used) with no refund. The person on the other line (Dixie) was rude and could not provide any assistance other than to cancel the accounts. We will not be using this again.

I payed 22 a month (for 3 months) and it never worked. And yet they blamed it on me! Because I didn't go through the website, because I used the app! That's a scam off the bat! They'll take your money and give nothing in return better off just using another site! Don't include any personal info! F this business

I'm fed up with chegg. More than once now I've been unable to use my account because it says "unusual activity." I don't understand what's unusual about me searching questions like I always do. It's ridiculous. I pay $14.99 a month because I expect to be able to use my account. On top of that Chegg rudely suggest me getting my own subscription, which I obviously already have. This is the second time I've been pushed out of my own account at a time where I need it. Customer service isn't helpful, they say they have to investigate your account to see if someone else is using it and it takes a couple days sometimes. What a joke.

I paid for chegg subscription yesterday through MasterCard and now today they your transaction was declined. My money is already deducted from my account and they say they cannot do anything about it. Its just $#*!, dont fall for it.

If I could give a 0 star review I would. I have cancelled my subscription over 3 times now, and they continue to try to charge my card. I was told this time that they can't stop their system from trying to process the card. Truly makes no sense.

I am having to report my card as compromised to get it to stop.

When i post any question in chegg, the man who is called by expert copy my question and search on internet, and he paste it as answer. He even did not read what is my question about and what he provide copied from internet.They even like there own answer with there three to four accounts. So I have found Chegg company as Fraud and Scam.

I subscribed to Chegg services for one month only and thought if they were good, then I would continue, but they are useless; in the beginning, they gave some solutions which are not even close to my question. Then, after escalating, they came up with a somewhat immediate but not straightforward answer.
Moreover, they charged for the second month also; after connecting to the chat assistance, they said sorry they could not refund my money for the second month. And the chat guy sends me an extensive list of terms and conditions. Be careful while you are taking their service and lower your expectation about the solution they provide

We have used Chegg for over 2 years and their customer service has always been amazing, but today they did something that was above and beyond anything I have ever seen a company do! My son dropped off 6 boxes of books at a UPS drop box and did not receive a receipt. After waiting for 2 weeks, there was no evidence that UPS (or Chegg) received them. After explaining the dilemma to the customer service rep and going over the replacement cost, he put me on hold and came back and told me that they were going to forgive the whole amount (over $500). He said that we had done everything we could have, e.g., visiting the UPS distribution center, talking to the driver, and they would pursue the matter with UPS. How outstanding is that? They will have a customer for the rest of my son's student life!

Terrible site. Bought a subscription to use for my summer class and was banned for having a "shared account twice within the span of 48 hours. I NEVER shared my account with anyone. I travel between my college town and my hometown and was apparently flagged because I was on two different wifi networks. I only used the chegg app on my phone. You would think they could see I am only using one device. Complete garbage. Do not use.

I paid 100.00 for a terribly worn textbook and an ebook that i cannot access. There is a problem with my password- no matter how many times I change it it says its wrong. The one time I got in it said I have no history of payments or books- which is bull. This place is a rip-off and should be shut down.

Chegg received my book buyback on 7/25/17, should have paid me on 7/28/17. Today is 8/21/17 and still no payment despite multiple phone calls. They lost my book in the warehouse and the whole order just sat there. No one attempted to do anything about it. When I called, all I got was endless stonewalling, It's not ten business days yet, it's not 5 business days yet, it's not fifteen business days yet. If you ask to speak to a supervisor, guess what, there is no supervisor. They can "attempt" to have the Finance Dept to call you back, but don't be surprised if you don't hear from anyone. I'm looking to get paid in September, two months after they received and lost my book, if I'm lucky. I would give this company zero star if I could.

I rented a book from Chegg and forgot to return it on time and was charged an extension fee and a $70 replacement fee. I was told that because I did not contact Chegg before 7 days of billing I would not receive a refund of my replacement costs.!. Credit cards do not post in 7 days in order to realize I was billed! They said they would buy my book for $28! What a joke! Word of advice when renting text books, Amazon gives their customers the courtesy of refunding full replacement costs! Id never use Chegg again!