We booked and paid $303 for a flight from Louisville KY to Richmond VA on 3/21. Immediately after the 24-hour refund period, we received an email stating CheapOAir could not honor the $303 ticket price (that we already paid) and our new ticket price would be well over $700. That's more than double what we purchased and paid online. When we called, they said that it's all in the fine print and no refunds are given. So basically, CheapOAir is offering FAKE extremely low fares, taking payments for the fares, waiting until after your 24 hour full refund period, then emailing that they can't honor the fare purchased and we would have to pay the $700+. Clearly a SCAM. Most people will go ahead and pay the additional ticket cost since their initial money is tied up with them and non-refundable. Additionally, customer service is outsourced and you will be unable to understand what they are saying, adding to the frustration. SCAM SCAM SCAM - DON'T EVER DO BUSINESS WITH CHEAPOAIR!
I have been contacted twice since i completed my booking, when i book a flight i dont want to be stressed out by people contacting me telling me they couldnt reserve my already paid for and reserved seats, or some other kind of scammy crap trying to sell me insurance and other products
The ticket prices are not discounted as i saw the same price on multiple websites so its not worth the extra hassle
I have over 90,000 on rewards points, and no body was able to help me apply it to my last booking. I contacted the customer service/ support and they just give you a scripted answer which I told them many times don't work.
I don't know why there is a reward when you can never redeem it for anything.
Reward points are only valid towards the service fee it does not go towards the airline ticket cost. You log into your account and where it says do you want to redeem click there and there you will use the availability page and at the end it will ask if you want to redeem and it will use the points towards the fees.
Once i selected my flight i just want to pay for it and be done. It takes several minutes to say I don't want to select seats, i don't want to pay for baggage, i don't want to book a hotel, i don't want to rent a car, i don't want to schedule a pick-up...it is ridiculous that i can't just pay and be done. With this process i am more likely to use another provider to find a place that is less of a hassle
Customer support is wavering when requesting changes and even today I was being given different prices much higher when speaking with customer service rather than booking on my own
When I had trouble with my credit card, I was notified by you as to the issue. My cc issues were resolved and in a chat you asked whether I wanted to add the outstanding seat and travel insurance fee. I said no. It was deducted anyway. It was no big deal, but it seemed that one hand didn't know what the other was doing.
Courteous kind service. Tickets were always there for me. I had a few times where my tickets were lost and the ticket counter lady didn't have a problem finding it
The agent that assisted me to get this booking was very courteous & knowledgeable of the itinerary I desired. I was able to book the flight patterns I needed for the trip which was a plus for me. Thank you very much for your patience & keep up the great work.
It appears that hotel options of changed on this site, they did not meet the expectations and budget i had prepared for. A lot of the brands i've accustomed to were not in my search options this time around. Previously, i enjoyed shopping with this site where i'd book great package deals for both flight and hotel.
Price is usually more than going with airline directly. It's hit or miss. If you accumulate bonus points you can only use a certain amount of your points, what's the point (no pun intended) in that?
While paying, returned to pay screen and said the price increased. Had to pay another $60 over first quote in order to purchase. Not the best impression
I hate theives. Your company is one of the biggest theives I've ever seen. I was in the process of buying tickets and the price changed right after I purchased. That makes you theives.
Thank you for your feedback. People all over the world are able to go onto their computers and phones and look for the same limited seats on any given flight. It can be easy to see how fares and even flights can sell out at any time. That is why it is a standard in the airline industry, no matter if you purchase tickets through the airline, an online website or a local travel agency, fares are never guaranteed until the ticket is issued. We regret any inconvenience or frustration.
Nice and Provides more choices
After my purchase, it seems there was a system error that resulted in me being charged twice. After I reached out, they handled it for me promptly, and their attitude was very good.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
I always book through CheapOair, I always get to review multiple airline prices and trips and have never had any issues with my tickets! This is a great app to use if you want easy and inexpensive trip options all in one place!
IT IS GREAT! But Your company needs to renovate various option system.Because boarding pass is must option. I think this option should be included in basic option.
And after finishing booking, modification process is not easy. Especially, Checked baggage option should be displayed in your app.
I was so nervous that I won't be able to find reasonable prices of flights.
Finally I booked through your agency.
I hope everything will be great until reaching my plans. Thank you so much!
We couldn't travel to Vietnam because we didn't know we needed to buy a visa! I wish CheapOair had a system to notify travelers if they need a visa, so we could purchase it directly through CheapOair.
I have always had a good experience with Cheap- o, what they state is what is charged, no last minute change or anything of that nature. Prices are good.
I loved the prompts and process involved in booking. My experience was perfect i loved the whole process. However, i didn't like the stage where i was informed to select a seat which was charged separately from initial bill which was issued and i had already paid.
It's quick to book the flight, anytime. The only problem I had was that, as soon as you finished to book the flight, you can't upgrade anything without paying an additional fee.
Overview
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Appreciate the feedback, sorry for your inconvenience.