Customer support is wavering when requesting changes and even today I was being given different prices much higher when speaking with customer service rather than booking on my own
No points redemption option on checkout page and also so many different packages before displaying confirmation page is very confusing and scary. One never knows if the ticket has been booked or not and I keep hitting skip skip
When I had trouble with my credit card, I was notified by you as to the issue. My cc issues were resolved and in a chat you asked whether I wanted to add the outstanding seat and travel insurance fee. I said no. It was deducted anyway. It was no big deal, but it seemed that one hand didn't know what the other was doing.
If I could give them a 0 star would do it I booked a round trip and I needed to change the returned day. I added insurance in case of changes. They were not able to change the day they wanted to charge me $400 plus fees i talked to multiple agents and they all have different prices and nobody had a solution for the problem. At the end insurance doesn't help they wants your money. I ended up booking a new trip so I lost my money on the first one. I will definitely will never use them again in the future.
Thank you for your feedback. Insurance is or medical emergencies, lost bags, delayed flights, death. It is not for a change in plans or cancellation of a non refundable ticket. We do provide you with the entire PDF of the coverage for trip coverage when you added it to the booking. We regret your experience was not satisfactory.
Courteous kind service. Tickets were always there for me. I had a few times where my tickets were lost and the ticket counter lady didn't have a problem finding it
I took out insurance for this trip. I needed to cancel 3 people who can not make it. When I called I was told they do not handle it. I was to go through their website to cancel. It has been well over a week and every time I go on the website I get a message telling me there is a problem with the website and try again later. I will never use Cheapoair again. I should have realized with the name Cheap in it I would get cheated out of my money.
Thank you for your feedback. Insurance is or medical emergencies, lost bags, delayed flights, death and claims must be filed directly with the provider. It is not for a voluntary change in plans or cancellation of a non refundable ticket. We regret your experience was not satisfactory.
I tried several times to order tickets, and right when I was about to check out it told me the price was under by over $300 and wanted me to pay more. Once or twice might be a mistake, but it happened six times and I was very frustrated. Not to mention the fact that the app is super slow and hard to use
Your experience is very important to us. Thank you for taking the time
I would have like to have been informed is a much more obvious way of all the addition charges for what others include in their price like a carry on bag. Frontier costs the same as Jet Blue once you add it all up.
The baggage policies are listed in 2 areas, one right under the availability of the flight highlighted in orange, and once the flights are chosen it is listed there again. We appreciate your feedback.
I am very disappointed regarding booking no *******. You canceled the booking but you still holding the money from my bank account. This is more than ten days. Please release my money, you also deducted 49,0000+ from my account without my consent
Thank you for your feedback. If you have any questions or concerns please don't hesitate to contact our representatives. They will be happy to assist.
The agent that assisted me to get this booking was very courteous & knowledgeable of the itinerary I desired. I was able to book the flight patterns I needed for the trip which was a plus for me. Thank you very much for your patience & keep up the great work.
It appears that hotel options of changed on this site, they did not meet the expectations and budget i had prepared for. A lot of the brands i've accustomed to were not in my search options this time around. Previously, i enjoyed shopping with this site where i'd book great package deals for both flight and hotel.
It was ok. I did not realize the seats were going to cost additional money, so when the cheapoair sales man called to ask about adding insurance, I found out I had been charged $60 or so for seats. I felt that was a bit sly. Then, also I had japanese yen in my billing info, so I assumed I could pay with yen. I live in Japan, so that was my first choice. But I realized afterwards that I had been charged in USD. That also felt like a tricky thing... I was going to ask you to deal with this as I was charged an additional ******* yen because I only had JPY in my account so I was tagged with a transaction fee. BUT that is when I read the notice on the billing page that said I would be charged in USD. So I can not complain, I just didn't realize I needed to read extra to find out that the big JPY bill was going to be charged to me in USD.
The experience was good and I will always try cheapoair first before thinking of another place to book.
Good experience, I just pumped into CheapOair while searching for a quick cheap flight, I then got quite a number of options that met my budget.
No information and guidelines. Could not change car drop off location.I need to drop off the rental car in Sacramento airport Hertz instead drop off at San Francisco airport.
Thank you for your feedback. If you have any questions or concerns please don't hesitate to contact our representatives. They will be happy to assist.
Smooth. Cheapoair is very reliable and easy to use. Have been using for many years. Recently I.have found the app a bit weird and cannot get help. I hope this is rectified soon
Smooth. Cheapoair is very reliable and easy to use. Have been using gor many years
Easy to use but not cheaper than going direct through WestJet. I paid $200 extra than if I went with WestJet alone! Not worth it. Do your research! Everything is extra, including a purse!
Thank you for your feedback. Many airlines are now charging for things that use to be included with the ticket price, such as baggage and seat assignments. This is an airline policy that we have no voice in. We regret your experience was not satisfactory.
Was great. Easy to use. Simple and for what seals I wanted quick.
Booking a trip, short flight for my grand daughter. I like the site and get a fair price, but hate all the additional add on pop ups. I ended up clicking on something I did not want by mistake and saw no way to delete it.
CS qas very slow I stayed 2 hours and still no solution. Transferred to Cc dept. She tried to help me but then all agents so call were unavailable and problem with my booking not solved
Very sorry for the inconvenience you experienced reward points are only valid towards the service fee and not towards the airline ticket it self, you had to be logged into your account and where it said redeem you click there and book through the availability screen there. Our apologies that it took so long on the phone.
I called to change the origin of my airport with cheapoair. One day, the told me $230, in less than 48 hours, it went up to $760. I felt like I was not given any help though I spent additional money to protect my flight from changes. Not to mention, there have already been 6 changes made to my flight in 6 months.
Overview
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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