GoodMy experience was very good. I will recommend you to other friends.
It's a good information and rápida. An general you are very good.
Price is usually more than going with airline directly. It's hit or miss. If you accumulate bonus points you can only use a certain amount of your points, what's the point (no pun intended) in that?
While paying, returned to pay screen and said the price increased. Had to pay another $60 over first quote in order to purchase. Not the best impression
Spoke to a representative and in order to change my fly, had to pay again and he said that I had to call the company of airline for a refund instead of the application of cheapOair.
I hate theives. Your company is one of the biggest theives I've ever seen. I was in the process of buying tickets and the price changed right after I purchased. That makes you theives.
Thank you for your feedback. People all over the world are able to go onto their computers and phones and look for the same limited seats on any given flight. It can be easy to see how fares and even flights can sell out at any time. That is why it is a standard in the airline industry, no matter if you purchase tickets through the airline, an online website or a local travel agency, fares are never guaranteed until the ticket is issued. We regret any inconvenience or frustration.
We used to receive 1 nights stay free at the average cost, after staying 10 nights. Giving back 10% after 10 nights paid. However, Since you partnered with One Key Cash, you have reduced that to less than 3% which is disgraceful, and I am insulted. Why, not give actual rewards anymore? Maybe One Key Cash is now getting that Cash? Not nice and will be the reason for your downfall. As I will now look for a better provider...
Thank you for your feedback. One Key Cash is the reward program for Expedia.com not CheapOair.com. We regret any inconvenience this may have caused.
When I purchased my ticket, we selected an upgrade that included my selected seats for both flights (round trip) + 1 checked bag. I just received an email from the airline asking me to select my sets again and if i would like to purchase a checked bag. I chose that service for a reason. I think my experience with the service left me a false sense of completion and additional burden on my part. It surely begs the question of what is the purpose of a booking service site like this when I can just go directly to the carriers website and dealing with them?
We've reviewed the reservation and you did not select seats or bags on our website. But spirit airlines charges for seats and bags no matter what type of fare you purchase. YOu will need to log into your reservation at www.spirit.com and use the airline confirmation code and add your bags now, do not wait and do it at the airport as it will be more money.
Air booking for seating is screwed up. Nobody to contact. My phone from US won't make calls; no one to text/email to…no response to airline customer service. Poor customer service.
Our phone # is in the USA and listed on the top of our website and we also have a live online chat support link listed there too., We are open 24/7
This was a difficult website to use. At the end I could choose seats, but didn't realize I was paying $134 for 2 seats! I tried to get a refund right away with no luck. The website is much more difficult than others I've used. I never want to use them again.
Thank you for your feedback. Many airlines are now charging for things that use to be included with the ticket price, such as baggage and seat assignments. This is an airline policy that we have no voice in. We regret your experience was not satisfactory.
I am getting a very rude customer rep. That's why, I did not book thru cheapoair for a long time. Me, my wife and my siblings are frequent traveler and I pay for all their tickets. I just book now again personally because I like the price of this flight I am booking.
Thank you for your feedback. We regret your experience was not satisfactory.
My flight has been delayed and change for another day and you still don't know that's happened that show you didn't give damn about your customer. I tried to reach to you and keep telling you my flight is delayed and what I should do and you keep telling me your flight is still in time
After several attempts to book a flight only to find out that the flight is unavailable. This is very stressful. Hours later and on the phone with your agent then waiting on agent to call back, never happened. Booked the flight for twice what the original price was and the flight ended up being another week out. Could you please find a way to have better updates on availability of flights and schedules? Thanks!
Thank you for your feedback. We regret that it was not a satisfactory experience.
I was not expecting to pay extra for a seat. A ticket should include the price of a seat, unless I am to stand.
I did not want an upgraded seat. Any seat is fine and should be included in the price of the ticket.
Your experience is very important to us. Thank you for taking the time.
I always book through CheapOair, I always get to review multiple airline prices and trips and have never had any issues with my tickets! This is a great app to use if you want easy and inexpensive trip options all in one place!
I was so nervous that I won't be able to find reasonable prices of flights.
Finally I booked through your agency.
I hope everything will be great until reaching my plans. Thank you so much!
We couldn't travel to Vietnam because we didn't know we needed to buy a visa! I wish CheapOair had a system to notify travelers if they need a visa, so we could purchase it directly through CheapOair.
I have always had a good experience with Cheap- o, what they state is what is charged, no last minute change or anything of that nature. Prices are good.
I loved the prompts and process involved in booking. My experience was perfect i loved the whole process. However, i didn't like the stage where i was informed to select a seat which was charged separately from initial bill which was issued and i had already paid.
I could not record my telephone number due to format issues for UK, and I could not change my address so it help bringing up the wrong billing address despite repeated attempts to change it. Eventually, having used anopther card that was declined, I got it to work. Frustrating.
Hard to do with lil time only allowed 20 mins? Was so much to do while booking that I felt really rushed picking seats was very confusing did I have to pick or can they just assign seats
Overview
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. As an agency we must abide by the rules set by the airline. We have no authority to waive or ignore them. We regret any inconvenience.