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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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The best site ever. I have been dealing with this site for 15 years. Very excellent
site.Thank you again
Good service because we bought tickets before and everything was excellent.
Easier planning someone to talk to. Planning. Good. Timely. Someone to talk to.
It's good except it force you use the seat select service and charge you $39.
It's good except it force you use the seat select service and charge you $39.
It has been so nice, thank you so much for your help.
It was easier than I expected. Everything came up easily and smooth.
There's always Cheap, affordable flight tickets on CheapOair. That's amazing Thanks
Excellent service and options for travel
Convenient and fast
Quickly answer the phones. 24 hr 7 days
Hotels Flights and cars
Ease of booking and great price as I am a frugal shopper and like to save money.
I got a great deal on a flight, but had to change it. The process was easy and I was booked with my new flight without a problem. Prices are great, customer service was great.
Son muy prácticos y al ser mi primera vez me pareció muy bien y creo que de oy en delante boy a comprar mis voletos a qui
Was painless. But I think the baggage fees are just a bit crazy.
Good service and easy to navigate like like like like like like
Rude people. Inmature. Don't know their job. Can not work with older people, but money still the same green
Awesome, fast and easy to use! I love that about cheap air! Thank you 🙏
Easy to book, I hope no hassle during the trip, thanks for the tip and good deal.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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