CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I had i great feelings flighting in this company, they are polite, honest and safe. I am very satisfied about buying my tickect in cheap0air and it is the best way of saving money.
Booked vacation package to find out my Flight was cancelled, I was never told!
Worst experience ever.
Took over 2 HRS to speak with a manage rand explain that they cancelled my flight and get full refund! Lets see should get it in the next 7-14 business days.
It was my first time using Cheapoair.com and I was very satisfied with the booking because of the website user friendly,
This was the quickest easiest website to book off of. After opening about five or more web browsers I found that this was the cheapest and there was no hidden fees when all said and done. I have recently booked two trips using cheap o air in the last month.
They were awesome during my trip. Everything ran smoothly and the phone survey was fast! Friendly and informative.
They scrued up my 2017 New Year vacation. I requested days off to see my friends that I have not seen for several years.
I spent over 6 hours trying to get help over the phone. Supre rude people who only cares about money, not about you expirience and to make you a happy customer.
They dont care about you, dollar sign is more important for them. NEVER NEVER NEVER USE THEIR SERVICES!
Lisa, sorry to hear of your inconvenience. In order to have a better understanding on what happened, and how best to resolve this, we need you to provide the 8 digit booking number. You can email us at sm@cheapoair.com.
No hassle to buy ticket online. Convenient and cheap ticket and i can trust the website. They txt me the update of my flight. Everything is run alright.
After having to cancel because of a hurricane and being told my ticket would be good for a year, surprise! They refuse to honor it!
Susan, when you contacted us in October to discuss your options for canceling and rebooking, the agent tried to go over the rebooking details with you, and did advise you had 1 year from the purchase date to rebook your flights, that deadline was 9/2017. You disconnected the call and we never heard back from you until 3/14 in which you wanted to rebook the trip now. Because you never actually called us to cancel the flight, or the airline prior to Oct 14. The airline listed you as a no show, therefore you forfeited the credit, so that is why the agents cannot assist in rebooking using the old ticket, you have no ticket to use. It is upto the airlines discretion to re-open the tickets, and allow a future credit. You can contact our office and ask them to send for a waiver, and we can wait and see what United airlines says. Our apologies for the inconvenience.
I've been booking with cheapo air for my daughters and my self over the years they have the cheapest fares
No matter when or what time I order flights cheapoair gets me where I need to be! Great business!
Our flight from Tokyo to the USA went via Canada, Vancouver BC then Portland, Or. Having a Dutch passport I was notified that I could not board the plane, because I did not have an eTA of which I did not know and was never told of by cheapoair. My husband and I ended up traveling separate. My husband is 82 years old and get confused very easily so that was quite traumatic.
Neeltje, very sorry to hear of your recent experience. When this was booked online, we put an alert on the screen, as well as in the email that you are to verify travel documents needed when traveling internationally, it is the travelers responsibility especially when connecting through other countries. Please provide your 8 digit booking number so we can see what can be done regarding re-routing if needed.
Terrible experience booking with Cheapo Air. They cancelled our return flight s because we were not home to verify credit card. Then they said they could rebook but flights were more money now. It was the worst experience I ever encountered travelling. Ever person gave a different story. There was a separate 100.00 fee and 10.00 fee on credit card once things were booked. I will never use them again. I learnt my lesson.
The experience was horrible. One of the worst. Service was rude and they make it EXTREMELY difficult to cancel. After wasting time (on hold extensively, speaking to rude representatives and being transferred repeatedly) I still currently have no verification of my refund being processed, though I was told otherwise.
Worst experience ever. Just wanted to cancel my booking and they gave a hard time. Lots of penalty on top of the airline penalty.
Currently am on hold again after having to call back due to a lost connection. We have had numerous problems with our booking - then they promised to refund us $200 two months ago - still have not received it. And, when we call to find out - a serious of holds and being bounced to different phone representatives. This is horrible. Don't use CHEAP O AIR!
I am an UN seasoned traveler but found myself looking for a flight to see family and stumbled on cheapoair promo codes. And searching to see if it was legit, I found this site. I was confused about the glowing vs horrified reviews. But looking at the site it is clear. Anyone with half a brain to compare flights and times and prices from other sources would see that cheapoair is clearly a scam: the prices are inflated (so the 50 off promo code is useless), the list shows 2 layover flights first as "cheapest" (so that you can experience stress and maybe miss your flight so they get your money twice). Do not be fooled by the 5* reviews. I couldn't find the one layover flight I'd seen all other places but I found ones with 2 layover for hmmm what's 89 plus 50? One had the flight going from Boston thru Georgia and then thru Philadelphia to the final destination! When the one I wanted went only thru Philly for less money!? What real person gives 5*s to a site which shows a stressful and longer flight for more money and dismisses showing a super easy and cheaper flight? A person who is paid to scam. I mean come on! There is one 5* review on here that just says a generic: great product, good site. Do not be fooled. Check around. Compare sites. If their flight is truely the best for cheapest it will stand up to comparison shopping. But honestly, if a company hires people to create fake reviews? Why support that!? There are definitely good sites out there who are legit and show you the best and cheapest options. Do not support cheapoair!
Absolutely worst experience ever. Wanted to cancel my flight which they say is free within 4 hours - was left on hold for 1.5 hours and then hung up on, no one answered. I'm now waiting for refund 7-14 business days in SPLIT PAYMENTS and they charged me incorrectly! Trying to steal $12 and other small amounts thinking I wouldnt notice. Judging by these reviews it will be MONTHS until i get paid back and I doubt it will be the correct amount. Complete SCAM trying to steal your money. Absolutely shocking this company should be shut down.
Cheapoair was a fast, easy and cheap experience to travel I was satisfied with my round trip from Dallas to lancing Michigan would again travel with cheapoair.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Olga, very sorry to hear of your inconvenience,. Please provide the 8 digit booking number so that we can determine if this was a last minute change in the airlines operations, in which we would not of received any details, or if this was due to an internal related issue.