CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Made it easy for me to book and board my flight! They had many tools on their website to help navigate and plan my flight accordingly. Nothing but good things to say about CheapoAir!
I made a mistake, I had too many windows open comparing flight prices, and accidentally booked my flight out and returning on the same day. The website did not prompt me that this could be an error. I called them immediately, and they were so apathetic and unhelpful. $150 penalty, and then then the price of booking another flight. For an easy mistake! It's ridiculous. Penalty for what!
My experiences have always been great, never a problem. And I have even called to change my dates and never had a problem. And the receptionists or agents are always so pleasant to talk to.
I book 2 tickets thru the phone with cheapoair (cost $2,451). The guy on cheapoair book tickets for me said that he has to charge fees for special requests (wheelchair and choosing seats) because I can't book it myself on cheapoair.com and he has to do it manually. I paid for all the fees and found out that he did not do anything with my special requests. I had to call the airline myself to request wheelchairs and seats. The airline told me that I should not pay for wheelchairs service since it's included in the tickets. I call cheapoair to ask for refund all the sevices that they charged me but done nothing. They said "service fees" on the reciept are the fees that I have to pay when booking thru cheapoair and they're nonrefundable. What a scam! Horrible service. Never never with cheapoair again.
My experience booking with cheapoair has been the best expireance as far as booking any flights in the past and previously.
I was able to book 2 flights 1 for my mom who was treated very respectfully, and 1 for my son who has never flown before. Last I also booked a flight for my moms dog.
I wouldn't book with anyone else love cheapoair. Thank you for your great service.
Jessica Ellis
We booked 2 first class tickets to Buffalo through these crooks. The seat assignments were all set, so we were told. We called the airline to verify and they had us in different seats. Called Cheapoair they told us it was to cost another ten bucks to secure the original seats. ( sound like extortion to you?) Then Cheapo told us the connecting flight at Ohare stayed on the same plane. Great, since my wife has mobility problems and is legally blind. Come to find out from the airline the connection was on a different plane, and they couldn't tell us which gate until the day of the flight. Finally we find out that out of the $1600 total bill they get to keep $200 of it. Travel agents never charged and gave ten times better service.
The ugliest web site for booking your flight! Here is my story... I booked a round trip flight from Russia to USA with 2 short stops in Europe, when i was booking a flight there was no information that i will need Schengen Visa to stop in Europe ( i had no Idea that i need one, i didnt know what kind of visa is that... no clue...) CheapOair very quickly charged my card and i was exited about my trip! No notification about visa... nothing. I came to airport 3 hours before my flight and what a surprise! They didn't let me in the plane because I was NOT AWARE of needed visa! Airport staff told me that i was supposed to be informed by my booking agent and suggested me to call them... So It took me about 2 hours to get to some one! And you know what gentlemen told me? " WE ARE SORRY, TRY TO CALL AIRLINE THAT YOU BOOKED WITH US! " He kept saying sorry and while talking to him of course my plane started boarding... worst experience in my life! Problem was not solved of course. I headed back to hotel... paid another 100$ for a night... I had to buy another ticket going to US and I Called CheapOair again asking if my round flight back that i purchased will be active, so i could just buy new tiket to US... Guess what!? They told me that if i didn't sit on my first plane all flights that purchased together are cancelled! SO I CANT USE MY RETURN FLIGHT THAT AFTER 3 WEEKS AND MY MONEY WILL BE GOING TO SOMEONES POCKET... CHEAPOAIR ARE LIARS! NEVER EVER BOOK ANYTHING THERE! You might just lose your money... just like me. 760$ +100$ hotel gone with the wind... all they can tell you. "WE ARE SORRY "
They had a big flashing $20.00 off. The guy that booked my flight said oh my not owki g. What? Fake. Then said try online when booked they will credit your credit card. NOT. They want my personal information and to join some club. Nope. I only do paypal online. Too easy to get hacked by others. SO ITS FAKE PEOPLE. Also they wanted to charge me for aisle seat. I have medical condition must have aisle seat. Go to restroom about 3 to 4 times normal of others. Don't think they want me to bother others over and over again... I don't believe I will use them again. Not nice people!
I looked and looked and looked for cheap plane tickets that needed purchased at the last minute. The only place I could find the right tickets with the best flight options was on cheapoair.com. It was easy to navigate and book my flights. Thanks!
Had an easy and pleasant experience booking online. Would definitely share with family and friends.
This is the fourth time using CheapOair.com to purchase my airline tickets. It's easy and I think they have the best prices. If you ever get stuck, you can always call the customer service number and get someone in person to help you. I will be using CheapOair.com for my next trip.
Was a very relaxing fliet had no problems or concerns i would defenitly use cheapoair for any future vacations this was my first time taking a fliet
I flew with Spirit airlines and it was a OK flight it was the delay That gt to me four hour delayin the summer which was very uncomfortable Waitang in airport with a bad back injury really was a bad experience
I booked a flight with cheapoair for the end of May and my mother died at the beginning of May. I called them to let them know that I would not need to fly anymore and they helped me get my money refunded. They were very helpful and checked in to make sure that the airlines had refunded the money. They made a very difficult time more bearable
I chanche some parts in my ticket and pay for this 50 US, but the travel agenzie write my Name in the e mail correct BUT not on the ticket
I Chat many times now but nodbody make something
Horrible customer Service
Walter
Booked a flight for my son who goes to West Point. The only bad thing is if you want to flight change times which I often do since his orders get changed around. They can't help you. You have to call the Airlines directly. They could make it easier for our Military. Ticket prices are cheap though!
CheapOair lied by stating I save on checked baggage during booking. CheapOair charged me $52/bag ($208 total). The airline emailed me indicating checked bags during booking are $32/bag, before check-in $42/bag, at airport $52/bag. The CheapOair customer rep was rude and tried to demean after attempting to place blame on the airline. I will be writing several reviews for the poor service from CheapOair.
Horrible customer service. They cancelled my flight and did everything they could to make it impossible to obtain my refund. After the fourth attempt when they refused to provide with any reference number for my refund legitimate request, I just disputed the charge with Amex. Avoid using this company at all cost.
Cheapoair doesn't have 24 hour free cancel any more. Go to other agents. Terrible customer services. Was transferred to supervisor many times just got disconnected after was told to be transferred and waited for a long time. Never use this site any more.
Searched my dates - booked my flights. Confirmation sent to junk mail. When it is discovered I see that my flights have been changed and are both a day off. Customer service rep is rude and condescending. He tells me I can get a good price OR I can get guaranteed dates not both. He proceeds to change the price for a fix 3x and each one is more expensive. Will never use them again.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members