CheapOairReviews 14,840

I was on hold for over half hour and still waiting for flight cancellation confirmation. When the service representative came back after putting me on hold a second time he informed me he had taken care of everything and resolved the issues. I was thinking he was stalling hoping I would hang up, but the service representative was working hard to fix the situation. I was embarrassed that I thought the worst, but the service representative needed the time to correct, I will say it was not their fault either. I really appreciate Cheapoair staying with the issue until resolved. Cheapoair went above beyond in their service and they for sure have my future business.

I initially gave CheapOAir not so stellar review. Upon seeing my discontent, they reached out to help resolve the issue.

Like the price... I called customer service... AA asks at least $350 to change flight... But luckily didn't have to.

CheapOair books you with airlines and then after you show how your itinerary makes no sense. They take zero responsibility for there mistakes but in turn, blame you. Small airlines they offer that they have you cancel only to rebook with. But after that, they rebook you with that same very airlines. They have very shady business practices. I know this has happened way too many times as I've done it twice already with them. Platinum status what a joke, email them to redeem those points also!

I recently booked one of the round trip flight deals through CheapOair. At the time I was booking my flight tickets I could see single flight carriers each way, requiring me to pay for carry on baggage to and fro. Once I booked my tickets, the confirmation had two flight carriers added each way requiring me to pay double the money to and fro even for the transit flights. This deceptive information made my trip costlier than most of the expensive flights, requiring me to spend endless hours in travel and pay double the money. The customer service did not only provide me with wrong flight timings and several individual emails for various transit trips but also refused to help me point blank.

A $ 211.00 flight turned into a $ 326.00 flight due to seat selection and baggage. As I booked my flight the seats I selected said zero dollars but wouldn't let me check out. Once I called the 854 number there was an additional charge. Very miss leading

Surprised and delighted. Customer service guy was called Mike. He did a great job. I am a bit wary of these OTAs and prefer to deal with airlines directly. But I was in a remote place and had to go somewhere even more remote and had no choice. Got a fair bit of runaround from some of them and then tried CheapoAir. Got nowhere at first and I thought this must be the usual thing and gave up but then Mike called me up, gave me a great deal, sorted everything out in a few minutes. Very impressed after all.

I typed in my flight selection on 5 selections and you forced me to pay $200.00 more or look for another flight after my 1st fee was OK'd. Dennis Carey

First red flag is how buggy and poorly formatted their website is
Have they heard of CSS, HTML, and Javascript? It's so wonky and poorly designed. They do not have a simple user interface.

Second of all they scammed me out of my money! They stole $66.95 dollars from me and I had to dispute this with the bank. I still have not received my plane ticket that I wanted. They tried to call and said I will lose my money and my plane ticket.

What a scam!

Then they spam your email with so many fake offers and promotions. They already have my money! I don't have a plane ticket.

Tickets and Luggage are too expensive, especially for Africa (Sub-Saharan and Central). This is an emergency travel, our father is very sick. No leisure. I have to make my sister as a tourist to visit our parents, because, there is no box that matches. She is French because she was born in France, unlike our parents. Our father is very sick. We hoped to be able to carry medicine or more vitamins... and medical equipment's and we have a lot of expenses. I will have to purchase one additional ticket.

As a follow up. I WAS CONTACTED by customer service who graciously removed
The $200 fee as well as crediting back the cancelation fee. This restores my confidence in the integrity of the company but also reminds me that sometime persistence pays off.

Thank you for giving me an opportunity to maybe be heard and get some reconciliation.
I bought this ticket on a phone call with your agent. I told her I am a birth professional and although I was hoping the make this flight (birthday for 4 year old grand daughters (twins)), I may need to cancel if some of the moms I attend haven't given birth yet.
I reached out a few days ago to see what the procedure would be to switch the ticket via the "chat" and was told it would be $200... I called to speak to a manager yesterday because I was told when I booked the ticket that if I upgraded from the $304 basic to the better $379 that I would be able to cancel last minute and the fee would be $50-100. At one point towards the end of our conversation I was told that it would be $100-$200. At that point I said that was just more than I could rationalize or afford and that I would need to cancel. Your representative then told me that I mis heard her and that it was indeed $50 to $100... This call was recorded. After getting no where with a very long drawn out conversation with "manager A. J." He promised to have the call transcript looked up and said it would take 24 hours. He said I would receive a call around 3 today... no call no email no nothing, it is 10:45... I feel like there is a lot of dishonesty going on and now I actually need to cancel my ticket. What I need from you is to honor what your representative told me on my call. That changing and rescheduling the ticket will not cost any more than $50 to $100. I want to be responded to. I am wondering if finding the recorded call was even attempted or if "A. J. just said that to be done with me. So frustrated! Please contact me. Thank you in advance.
Tracy Schmidt
*******453

I booked a flight for a friend. When I chose her flight we saw a total of 323.72. That included tax, when we checked the credit card bill there was an extra fee of 52.88 for taxes. I called CheapOair to complain. I was told they had a snapshot of my purchase. Both my friend and I saw the 323.27 final amount. She is on a very tight budget!. I then checked the airlines website and the same flight is 290.00. I was stupid to use CheapOair, it cost me almost 100.00 more than if I used the airlines's website. They also charged me 3.95 to automatically check in which is an extra charge!

So far so good... will see how booking and travel go along perfectly!

Dear Tammaliah

Thank you for choosing CheapOair.com

As per our conversation and as agreed, we have cancelled your Booking Number
Dear Tammaliah Williams

Thank you for choosing CheapOair.com

As per our conversation and as agreed, we have cancelled your Booking Number *******. For passengers

Name: Howard Lee Allen X

We are now submitting a request to the airlines to refund your tickets. Upon airline approval you will receive a refund of $0.00 USD to your original form of payment. Please note, there will be a charge of $0.00 USD on your credit card for the cancellation fees.

While we make every attempt that the amount is credited back to you at the earliest, in some exceptional cases this may take one to two billing cycles to reflect on your credit card statement.

Please contact our Customer Service team 24/7, toll free number *******088 or *******335 (if you are calling from outside the U.S.) for further assistance.

Thank you,
CheapOair.com

Customer Service

One Time Password (OTP): *******.
Please provide the agent with your OTP to cancel your booking.
Your OTP will expire in 3 hours
You can click here to complete the cancellation online. For passengers

We are now submitting a request to the airlines to refund your tickets. Upon airline approval you will receive a refund of $0.00 USD to your original form of payment. Please note, there will be a charge of $0.00 USD on your credit card for the cancellation fees.

While we make every attempt that the amount is credited back to you at the earliest, in some exceptional cases this may take one to two billing cycles to reflect on your credit card statement.

Please contact our Customer Service team 24/7, toll free number *******088 or *******335 (if you are calling from outside the U.S.) for further assistance.

Thank you,
CheapOair.com

Customer Service

One Time Password (OTP): *******.
Please provide the agent with your OTP to cancel your booking.
Your OTP will expire in 3 hours
You can click here to complete the cancellation online.

I am writing this due to the customer care, the misleadings, and direct lies told in a situation, that they could have been truthful about. I booked my flight 9-14-2019 to Paris, with insurance. On 9-22-2019, I received an email from CheapoAir of the possible liquidation of XL France. I called immediately to see wht I needed to do, our flight was not till 10/6, but let's get ahead of this. I was reassured multiple times on multiple 2-3hr long calls and chats that I had insurance, we were okay, and worst case scenerio get our monies back. I was told by one rep, when the 10/6 flight was cancelled, $257 was refunded for the first half of flight, and to check back later when the 10/14 flight cancels. On 10/4 complete liquidation, I was told, they were waiting for XL France to release the REST of my $905 to them, and they were reimbursing me, not to worry. That they already had refunded another $149.80, that was direct from them. More calls, waits, and chats. Today, Chung tells me all was refunded, a whopping $149.80, and the rest i was going to have to go to XL France for. So all the other things told by their customer care was complete lies, let me repeat, lies. None of what they told me before to reassure me was true, before. Oh and on XL France's site it states for complaints must be French residents to be applicable to the courts. So insurance means nothing, offering to reboo or transfer was not an option, and over and over being told untruths. THIS is what is so appalling, be forthright and tell someone the truth, that they will never see the monies again, at least. I rebooked elsewhere, 24 hrs out, with no help, thank you, and out more than double. I would have just cancelled, if I knew CheapOAir was not standing behind, and not telling the truth to their customers.