CheapOairReviews 14,840

Destroyed me Book the flight through Alaska airlines cheap aware price was 227+ taxes and fees I guess it came out to like 299 with their fee of $68 so my cyber Monday $60 off really was bul### they charge me additional seat for my four month old son through Alaskan airlines across the plaine and alaskan airlines that offers free flights for children lap child grand total of 528.60 OK I call up within a few minutes finally get transferred over to their billing department explain the story all over again they revise to 227.00 not only will take 7 to 14 days so I could receive my money back the next morning I wake up and they charge me a additional $455.60 I will never use them again one ticket that was $239 has cost me over $1000 right now I was trying to get my family home for the holidays worst company in the world highway robbery thieves and God for bid you get anybody that speaks proper English wouldn't recommend them to my worst enemy destroy my HolidaY I am very hurt

STEER CLEAR from this company!! I bought a roundtrip ticket to my home country and a month before my flight they changed my whole flight schedule (removed the arrival to my country) without my approval. I called and spoke to a guy named Bogda and after 2 hours on the phone he told me that after speaking to his supervisor (Anna) there was nothing he could do. I paid $1000 to go to my country and now I'm going to have to pay more somewhere else in order to go see my family. Again, PLEASE STEER CLEAR!!

I tried to pay by PayPal but I was not able to do so, I asked the support but they told me that I have to pay using credit card, secondly I got 4 gift cards but I was not able to use all

Very unhappy! I have never dealt with an agency that doesn't give you a full back money refund when it's way in advance. I cancelled same day I ordered as my husband wasn't happy with this surprise and wasn't able to get the time off and I got charged 75.00 per person to cancel. Rediculous! Never have I heard of that before, I can see of I had cancelled closer to the date of travel but same day purchase come on. Will never deal with this agency ever again.

I ordered my tickets online and it was my fault I did not double check that the initial offer was for alternative dates to my preferred dates. Upon observation (within 5 min of booking) I called customer service for support. They told me $25 charge per ticket if cancelled within first 4 hours (i did all the work to book!). It was free to transfer to new tickets, but those were inflated from ones I found on google flights by $120! They would not match so I told their indian customer service center I will cancel and they lost my business.

Was called right away from a customer service retention expert (Rachel) who apologized for the issues I had experienced. Explained how the site operated and offered to refund the extra $60.00 that I was charged to change my flight dates back. I appreciate the extra effort that was put forth. I will hopefully receive a credit within 14 business days.

They automatically edited my dates and I did not realize until I had already booked my flight. Resulting in an extra 60.00 charge to change the flights. Discount code did not take anything off the price and ultimately I paid 70.00 more than what it would have been through Expedia. I will not use this site again.
Very frustrated. Would love a refund of the 60.00 back to my card.

After learning my way around a site everything was pretty easy but like with anything else something new is kind of hard sometime.

Customer Service needs to be in the USA and educate people on all details of flight information, booking, reserved, changed or cancelled flights!
If you have people that speak english hopefully you will make sure they understand it too.
There is a difference.

Incompetence. First person didn't even do what he said he was going to do
AND, didn't even send to ANY e-mail
Takes two phone calls to change an e-mail address,

Bad experience, computer down, made several calls earlier, promised conformation on rental car never received email... chasing down cheap air just is not worth the hassle. All I want is to have info on booking number ******* emailed to me...? Now I know when I get to car rental it is going to be a hassle with out proper paperwork. Thanks for who ever did not do their job...

I have used them for over 10 years. This past month I was due to leave and be routed through Japan the weekend of the typhoon. With less than 12 hours to my flight, mutilple new sites and even the airline's website stating the airports were closed and no flights would be happening the entirety of the weekend, Cheapoair refused to acknowledge and work on a reroute. They tried repeatedly to make me go to Chicago where I would be stranded. They told me to keep calling ANA myself because they couldn't reach them and didn't have the time to keep trying. Refused to have anyone call me back, I was the one burdened with calling and trying to handle my own flights. Only after my initial flight did they suddenly offer one for Monday, which would have cost me my hotel reservation. They refused to work with me at all or offer any kind of compensation/return for the missed connections and constant pressure to get on a flight to nowhere where I knew I would be stranded for at least one, if not two, days. And then told me I should complain and try to make ANA reimburse me instead. It was not their problem anymore.

From years of using them and suggesting them to others, I'm amazed at how poorly they handled something I'm sure affected others and not just myself. The refusal and rudeness is enough that I won't waste more time or money on them.

Really hard to navigate and read your site. I've rented a car through your site and can't find any mention of it. Not very happy right now.

I need to see about making changes to a ticket but all these popups are driving me nuts

Update: I was very frustrated and couldn't believe money was pulled out twice. But after talking to customer service, my problem was resolved right away. I was told a full refund was issued today and I should receive it soon. A manager even called to check up on me. I don't remember the man that helped me but he was very nice.

I cancelled my ticket with CheapoAir and they refunded everything, a day later they charged everything back and said it was because of a flight change. Yet in my account it says I have no flights anywhere. I am still waiting for a response and also for a full refund. I am never buying tickets from them again