Jack H.

As a follow up. I WAS CONTACTED by customer service who graciously removed
The $200 fee as well as crediting back the cancelation fee. This restores my confidence in the integrity of the company but also reminds me that sometime persistence pays off.

Thank you for giving me an opportunity to maybe be heard and get some reconciliation.
I bought this ticket on a phone call with your agent. I told her I am a birth professional and although I was hoping the make this flight (birthday for 4 year old grand daughters (twins)), I may need to cancel if some of the moms I attend haven't given birth yet.
I reached out a few days ago to see what the procedure would be to switch the ticket via the "chat" and was told it would be $200... I called to speak to a manager yesterday because I was told when I booked the ticket that if I upgraded from the $304 basic to the better $379 that I would be able to cancel last minute and the fee would be $50-100. At one point towards the end of our conversation I was told that it would be $100-$200. At that point I said that was just more than I could rationalize or afford and that I would need to cancel. Your representative then told me that I mis heard her and that it was indeed $50 to $100... This call was recorded. After getting no where with a very long drawn out conversation with "manager A. J." He promised to have the call transcript looked up and said it would take 24 hours. He said I would receive a call around 3 today... no call no email no nothing, it is 10:45... I feel like there is a lot of dishonesty going on and now I actually need to cancel my ticket. What I need from you is to honor what your representative told me on my call. That changing and rescheduling the ticket will not cost any more than $50 to $100. I want to be responded to. I am wondering if finding the recorded call was even attempted or if "A. J. just said that to be done with me. So frustrated! Please contact me. Thank you in advance.
Tracy Schmidt
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