CheapOairReviews 14,840

I encountered 2 problems: 1. When you book your flight, you need to pay extra attention to details, especially when you need to transit, they propose you extra long transit that makes you wait for who day... 2. of course, when you need to make a change, it's US150 minimum! I will avoid this platform as much as I can from now on. What was good is the service, people on the phone are nice and they keep sending you email to remind you the flight.

Mostly my fault, but realized instantly, but was unable to cancel. Sister passed away, mother sustained 2nd stroke next day. Needed flight. Put in dates though distraught, and crying, did not realize alternate dates were selected for me and booked, and paid for, including insurance.( 2 days from requested date). Immediately tried to cancel. Was told they could not. Frontier gave me a voucher for cancelled flight. Cheapoair got their $57. Had to make and pay for alternative arrangements. What happened to compassion? I'll be ok eventually, but 3 hours of frustration on top of my present situation!? You're gonna make your money guys.

Affirm link not working depending on the browser. Also, representative insisted that Cheapo does NOT take Visa they take Mastercard but Affirm issues Visa. But when I used Chrome Affirm came up and my payment plan was approved and Cheapoair processed the transaction WTF

It would be great if Cheapoair can have like a disclaimer about using certain web browsers when using the the site if you intend to use Affirm feature.

Was in the queue for over 40 minutes transferred 3 times asked the same question 3 times and the reservation which was changed yesterday had not been applied. The level of service has gone down significantly over the course of the last 12 months. This is some of the easiest automation that can be done. In this day and age, the IT dept at Cheapoair should be ashamed.

First and last time using this website & from now on will only book directly through the airline website. While the website was easy to use and find tickets--which they called 'economy' which I considered normal pricing based on previous travel---With Cheapo, I could not figure out all the different airlines listed on the downloaded tickets (all the airlines must subcontract out now! At least when dealing with cheapo). Even though booked two fares at the exact same time, we were put in different areas of the plane. We could have sat together for a FEE of up to $100! Get to the airport and thought tickets were for BOAC, they were for AA--so surprise! $60 for each luggage*. On the way back, supposed to be Iberia, but was with some random company called "Level"**. Never heard of it and it is not listed on Cheapoair's site for service charge disclosures. In this plane, we sat together... nice. Dinner from Spain to NY? Oh, no... had to PAY for dinner, drinks, snacks. To add insult to injury, the food was horrible (granted, no airline food is great, but you can't make a decent sandwich? Really?) Crew was abrupt bordering on rude, shooting out orders "Put your window up" "Put your seat up" (no "please") or "You bought an economy ticket, you do not get dinner" (not even, "Oh, I am sorry for any confusion" and btw, I don't consider $650 an economy ticket, sorry). At least these surprise charges were less than the $120 for the luggage.

*to be fair, had I understood the downloaded tickets and their multiple airlines listed on them (which I did not), I may have been able to determine if there were luggage charges--and not have booked that flight with AA, as they always charge $60/luggage & one of the reasons I do not use them. **Finally, in my last email from Cheapo, they referred to the carrier we were booked with as "Iberia" not "Level" which supports my confusion.

I lost my passport while on vacation and had to reschedule my flight. I went through hell with them the agents and they kept on transferring me to the other, when I finally got to speak to someone he told me "Oh why didn't lose my passport" wow right. He also told me that I missed my flight, how can I miss a flight that I already cancelled At that point I was fed up and ask to speak to the manager he hesitated and told me no need to. He kept me on hold for 15 minutes than came back and pretend he could not hear me and hang up the call. Than send me a letter stating that they tried to call me back but never did. The sad part of all of this I had to buy a new $500 ticket cause I was fed up and I never got the name of the insensitive agent. I will never book on cheapoair again NEVER!

I can't seem to reach you from Korea. I can't call you from Korea, I don't have an American phone number while I'm here.

Went thru PayPal. Appreciate the ease & ability to utilize PayPal credit which was not seeing on other choices that were supposed to have such as an option. Plus I got a nice lil discount that was also not seeing option to use for other options.

Very easy to find just the flight I needed and found a super deal! Thank you!

Quick service, easy to navigate website, maybe a bit too many advertisements, but I understand that.

Question not ans easy jet web site is a bit complicated just to get a boarding pass, sellsellsellsell.

Have never had a problem with bookings.
Let's hope my luck holds with my upcoming trip!

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I spoke b y telephone a few minutes ago to check my booking and you informed me that you had emailed my booking confirmation AND my Eticket. Confirmation arrived but no Eticket. Each call from NZ costs me. This is NOT a good enough service. How dfo I get my ticket?

I was a little confused when I was trying to select the airline seats online. (I'm not great with technology. One of the managers was kind enough to call me back to assist me.

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Didn't see promo code slot and had to pay 20 usd more because of it!
Bad interface!

Confusing sometimes, thank god for the live person help!