CheapOairReviews 14,840

I am trying to cancel the ticket and you made it very difficult to cancel

After you pick the dates and they gave you prices and you select the price & date you're comfortable with. They let you pick your seat but there's extra charges for almost every seat. Once you put your information and ready to make a payment it says the price have been changed to $50 to $100 more, and if you say decided not to book a flight with them your phone will ring within 2 minutes and they try to negotiate prices with you over the phone.

Booked a flight on CheapoAir last night. As the booking was finishing, I got a message that the transaction had timed out, please try again. I "tried again" but nothing worked. I called their customer service and was told "Our systems are down, please call back in 3 hours". So I went to the airline's site and booked my tickets. Two hours later I got an email from CheapoAir telling me that my booking had, in fact gone through - here are your tickets. So I called CheapoAir customer service again and was told, essentially "too bad, so sad". Told me I had booked the tickets. I told them their web site had timed out. They said that's not their problem - I can't get a refund.

I booked and hours later got an email that said my booking FAILED and was not confirmed. So I made other arrangements. Then they charged my cared. They will not honor their own email and will not give me a refund. Total Scam. My credit card company issued a credit and then took it back due to Cheapo air giving them false info about what happened. So Im totally screwed and out $700. Unless I want to hire an attorney. Unbelievable.

They have a zero support for their customers and it should be called expersiveoair NOT cheappp.
1-I booked a flight with them and everything was ok and they were just very respectful over the phone...
2- the problem started when I was denied to get into return flight and they started to ignore me, imagine I was in the airport for two days. I called them and ask them for a help.
3- after one week, person from cheapaoair called me about customer satisfaction, so funny and I told her the story... she offered me $100 gift card, I told her that booking another ticket cost me $1475,
4- their manger called me and asked me to sent receipt of the ticket for the reimbursement. I sent them the receipt and again no response.

I think they just play a game and trick the customers. I won't never ever again book any flight with them...

This is absolutely the worst "suppoed" booking company.

My itinerary was from Bangkok to Montreal connecting through Shanghai...

Well, it was not a "connecting" flight and i had to clear customs in Shanghai and emergency travel document doesn't work.

Asked for a refund as this was not displayed, got yelled at from a bunch of Indians scammers, talked to supervisor and argued it was a connecting flight.

I was at the airport directly in front of Air China staff for two hours and they even asked Chinese Immigration to authorize but couldn't do anything.

Supervisor said it will process my refund... (ticket was 8xx$ USD), got an email for a refund of 16$!... called again... on hold for. Wait... 50 minutes!

Complete nightmare... DON'T USE THIS SCAM ORGANIZATION.

THEIR COMPUTER SYSTEM CHANGED OUR BOOKING DATES! We booked a flight to Lyon Leaving on Aug 10, and returning on August 26th 2019. We both had to go back to work the following day on August 27. The confirmation of our flight arrived by email showing a return date 2 months later! (October 26!) We didn't notice the date change until the night before our return August 25th. That night, we spent 2 hours on the phone (at $2 per minute from France!) with an agent who insisted there is no way to change the date back, since it was a non-changeable ticket. They made us buy a brand new one-way ticket to come back home for $1700. Going through our browser history confirmed that we entered the correct dates, so we know it wasn't OUR mistake It could be that their system changes the dates intentionally to generate revenues from re-bookings. We have applied for compensation. Still waiting.

I see many of these kinds of situations and stories from other customers. If anyone out there knows what the best way would be to get action in terms of refunds and compensation from these people, please let us know. Something needs to be done to shut down this scam.

Researching a round-trip flight on specific dates I chose to purchase through CheapOair because they were $50 cheaper then the airlines website. Immediately after the purchase I checked the itinerary only to find the dates had changed and I had to call to fix that. 2 revert the schedule to my original request would have cost an additional $130 which is $70 more than what the airline itself would have charged. I am angry and frustrated that I had to pay another $25 to cancel the flight and it's going to take me 7 to 14 days before my money is refunded. The only thing that was good about the whole terrible experience was the customer service rep was sensitive to my requests but the heavy accent was very difficult to understand what he was saying. CheapOair is a total scam!

While the booking experience was certainly a trying learning experience with the company, the company did contact yesterday to confirm they will reimburse the one night hotel stay as they originally offered that we both agreed to during my booking a couple of months ago.

So even though I haven't officially received confirmation of the credit reimbursement on my card as yet (they advised it will take up to two weeks to receive it), I do give them credit and some kudos for hopefully sticking to their word on the reimbursement and their customer service staff was actually quite prompt and pleasant to deal with in this situation.

The booking process to book the flight was absolutely easy and very pleasant within the 24 hours where it says you can call if you need any help to make changes with the time or if you have any issues it would be for free with certain issues. I wanted to change the time on my flight and arrive earlier it was not even 24 hours later when I called them back. They charged me $200 so I paid it and understood what they said. Well now here's the 2 mistakes that happened, originally my boyfriend paid the ticket so his card is on file so when I was paying the $200 switching fee I said please do not charge my boyfriends card here's my debit card & read it to them, well customer service comes back to me and says oh my gosh we have a problem I accidentally submitted it to your boyfriends card the card on file. I don't believe this I think he just wasn't allowed to charge a new card and he purposely charged my boyfriends card, (maybe not) but even so he made the mistake and I was not permitted to charge my boyfriends card, I was not authorized, so I hang up the phone I get my flight details they email to my boyfriend email come on I'm the 1 flying I told them email it to me which they originally did the first time so then a few days later we noticed it's not the proper time it's going to get me to the concert late so I call back 8 times now even talk to supervisors a few times they want another $200 switching fee and I have to buy a new ticket which would bring it up to another $430 I don't have it so now I'm going to miss my trip and miss a concert and my bf paid over $500 plus switching fee because after Vegas I'm going off to Arizona for a family visit. I paid $300 to meet and greet the artist before the concert. Now what do I do were out a lot of money and a beautiful plan trip coming up in September no family no concert! You mean to tell me they can not just put me on an earlier flight and have a heart? This is disgusting when I already paid a $200 switching fee and they made a mistake and charged my boyfriends card and sent the email with the flight details to the wrong person's email address. I'm going to put this review on every website to help others learn what they're doing. I've now read awful reviews on many other websites. Never again! I will book right through the airline.