CheapOairReviews 14,840

My tickets were finally refunded after a week of contacts and conversation with Customer Service

My Husband and I purchased a ticket from Georgia to Moscow, which was cancelled due to countries issues. We got the information and we call the Cheapon air. They informed they could do nothing about it and that they would do a refund. We purchased another ticket due to the cancellation and information given. Some days later we got an email that our flight cancelled was re-arranged to other company. We called back and informed that we we had already purchased othet ticket because we were told we would get a refund.
They told us they will work with the company to get us the refund. It's been 5 days and there is no answer from cheaponair. We need the refund of our first cancelled ticket. Our flight leaves in 2 days and when we call Cheapoair they hang up or they say that no refund was requested.

Name: Sergio Mundin
Reserve number
*******
Ticket opened
*******

CheapOair. They would not give me back the money. They purchased a ticket without my approval and when I asked for the return of my money they treated it as a refund and said we do not refund tickets we can give you 70.00 off the 250.00 they took from me. I notified the bank they received information from Cheapoair as if it was a return and sent their policy to the bank they did not refund the money. I did not buy this ticket and was charged for it anyway. Cheapoair violated the law broke several more Federal laws, reached over borders and countries stole my money and my bank Suntrust assisted them in this crime.

Customerservice C. Wrote: -------------------------
Sam, if you didn't provide the credit card when you were booking online, than how did we get the credit card number for the reservation?

I attempted to buy a ticket on the website. Something it would not work. So I headed to another site. My phone kept ringing over and over many different calls. So I answered. A person asked if I wanted, to get the ticket over the phone I said sure. Again it did not work. I was frustrated I said too for get bought it. The person asked many questions personal questions I expressed I do not feel comfortable giving such information and to forget bought the ticket. The individual started to get upset even aggressive. I hung up. 45 min Later a ticket was purchased without my consent Cheap0air had my information from the Website and from the phone call.

When I purchased my tickets 4 months prior to my vacation, I purchased 1 checked bag for each of the passengers in my party (4), or so I thought. The checked baggage amount was listed under my booking confirmation details and included in my "total charges". When we arrived to the airport to depart on our vacation we got hassle from the airline stating that we never purchased our baggage. Luckily, I had a copy of my booking confirmation details where it showed checked baggage charges. The airline then waived the amount because of my paper. On our return home, we got hassle from the airline again. Although, this time they would not honor my paper confirmation and said the only way to board our flight was to buy our bags (again). They stated their system showed that we paid $0. Due to the arguing and hassle of having to wait in line to purchase our bags, we almost missed 2 flights. My 70 year old father, who has health issues, was forced to run through two airports in order to keep up with us to not miss our flights. Since I have been home, I have gone through hell and back with the customer service of Cheapoair. They informed me that when I thought I purchased our bags at the time I made my vacation reservations, the purchase never went through and was still pending. Their supervisors and associates don't seem to care about their negligent mistake. They have given me so much push back on my refunds. I have never dealt with a company with this much resistance and unwillingness to right their wrong. The latest supervisor also promised to call me back this morning to discuss options and never did. This company is not committed to their customers or their customer service.

These Cheapoair customer service are using fake names to attend the calls. I'll tell my story with cheapoair call center people. I called these guys to book 2 tickets and I was returning with my wife which is one way for her, they did it on call and mentioned the total fair of the Ticket and didn't mention anything other than that. Actual fair of a ticket on their website was $973.89 for me and for my wife it was $719.63 and they charged $1175. 89 and $921.63. They said that the reason for increase in ticket price was due to seating arrangements in flight together, hence I agreed and paid the total amount on call. When I saw the credit card bill on app, it was showing $973.89 for Emirates and $202 for cheapOir people. This confirmed they charged $404 just for booking and I called them immediately to cancel the Tickets.

Oh! My God this is the most interesting part.
Me: Did you charge $404 just for booking service and didn't mention on call about the booking service fee.
Cheap Employee: Sir, you are calling us just because you saw the Booking Service fee in the bill. If not you would have not called us right.
Me: Yes, if your associate would have told me about Booking Service fee on call it self. I would have denied right away.
Cheap Employee(Aggressively): Sir, while booking you have accepted to pay the full amount.
Me: Yes, but no one told me about Booking Service fee and $202 just for booking charges is too much.

I quote this is the most interesting line I ever heard in my life.

Cheap Employee: "Sir, If you don't pay our booking charges, how will we run our business".
Me: I have total right to cancel my tickets within 24 hours, so please do it.

Call Ended without a next word, later I called 5 times to make cancellation. R. I. P CheapOair Services, your business definitely will go down soon.

Cheapoair is a scam organization. This is why: you book a flight and sure enough you receive a booking confirmation... flight booked and paid for correct? WRONG! What these scam artists do is that they authorize your purchase through your credit card company but they don't give an amount to charge for. Soooo, you then look at your email if you have confirmation for the flight... nope. Nothing receieved. So then you call Cheapoair and ask them what happened. They nicely tell you that your credit card company has not authorized the purchase. NOT true. The bank wanted to approve but no amount was given by Cheapoair to charge. Soo, the nice operator from the Philippe's tells you to hold a moment. Then he comes back to you all cheerful that he can take care of things and correct the situation right there and then... but... oops, the fare has now changed to almost double... how many people are ripped of by this criminal organistation each year... who knows. But surely they must make millions with this scam...

We had booked a flight and we wanted to make a change with some details but during that process we received a call from this company so we decided to make the change with them. The guy we talked to made changes to our flight that ended up changing the cost of the flight too 800 dollars to a 1000 dollars without us even knowing. We have been on the phone for over 2 hours trying to see if we could fix the problem and it doesn't help that the people we talk to from the company has an accent that makes their English not understandable or they speak so low that you cant hear them and if you ask them to speak louder they sound the same. Now they want to charge us a refund fee of 50 dollars for a mistake they made. As I write this review I am still on the phone trying to sort this out listening to the waiting music.

We were making a trip from Austin, to Memphis, to Jacksonville then back to Austin. We had paid for seats on every flight so we could sit together. Our flight to Memphis had a layover in Dallas so it was to flights. We also rented a car/hotel through Cheap-o-air in Memphis. We checked in for the first flight in Austin and our seating was incorrect. We had our 10 year old grandson with us so it was important. This flight my wife and I were in a different row than my grandson the flight attendant was able to move my wife to a seat next to my grandson. The second plane from Dallas to Memphis My wife was in the same row but had a stranger in the middle and I was 1 row back. When we arrived in Memphis we went to pick up the rental car should have been a total of $81 and change. The rental car company charged us $133.34 when asked they told us to check with whom we booked the reservation this was the normal rate. The rest of the trip went as planned and paid for. After countless hours and phone call American airline supposedly stated we had the seating we paid for. I explained to the Cheap-o-air rep that she understood she insinuating me to be a liar. She explained that she wasn't. At this point I didn't see any reason to continue the call. I told the rep that I would not be using Cheap-o-air again, it was not worth the money to just keep arguing over and over. Take away from this don't use Cheap-o-air because it isn't cheap. Was refused money I was charged for a service I didn't get. Also the fact that they're own reviewing system looks this bad should tell you something.

"update"
After countless hours on the phone. I am revising my rating to three stars Cheapo-o air did get my money returned. However it did take writing a bad review to get it done. I am on the fence as to weather or not I will use them again. But in the end they did make it right!

I booked my wife's vacation leaving august 4th returning on the 10th. I went to my email this evening and didn't see any email from frontier or cheap air. Spoke with frontier and they said cheapo booked my flight for august7th. Called cheapo and they said because I didn't cancel within the 1st 24 hours it was non refundable. Its a real scam they have going. Frontier airliners said they couldn't send me a confirmation because cheap air didn't provide them with a email address. As a matter a fact the only booking site they said that doesn't provide email address. We'll cheap air is a scam website. Stay away

I swear to God, This is the last time i will use the "help" of this rip off website. They know how to suck your money out of your bank. They are charging me hundreds of euros to change my flight and then when i ask to cancel my flight they wouldn't even give me a small percentage of what I have paid. BOOK YOUR FLIGHTS ON LASTMINUTE.COM! I found cheaper flights (no joke more than a 300 euro difference to the same destination on the same dates). I would NEVER recommend cheapoair to anyone. And they have a great way of testing your patience on the phone since they can keep you hanging for hours.

I have used Cheapo several times for International flights and hotels, NEVER AGAIN! In Dec. 2018 I used them for a r/t to Madrid. So not only do they send me endless emails they also have all my personal information in particular my passport information.
Pay Attention Please! On July 9th 2019 I booked and paid for another international flight, the flight is not until March 10th 2020! Thirteen (13) days later I get an email stating that my flight information has changed and to examine all my information, I did this on the same day July 21st 2019, An agent from Cheapo named "Denver" stated that the airline, China Southern ( Whom I have spoken to) has voided my ticket, (They in fact have not) because I did not provide my entire middle name Lee, I always including the IRS use L. Cheapo however stated that my 981.81 will not be refunded but they would be nice and credit me 590.21! Therefore stealing 391.60 and Quote for an additonal 100.00 on the same Citi Visa Cheapo will send the airline ( another blatant fraudulent lie) a "Waiver" to add Lee to the L. I kid you not, but there is "No Guarantee" that China Southern will add the 2 E's. The airline rep. "Sophie" stated that the ticket is issued thru a company named (Ready for this!) A Las Vegas Nv. *******- WK Travel. So I am reporting not only Cheapo but Nevada Attorney Generals office and California. So people "Caveat Emptor". Don't use this site. And now I have to wait for a refund from Citi (4 to 8 weeks). I will now use Momondo from now on..

We booked a round trip from San Diego to Denver for $219. The flights were with Frontier from San Diego to Denver and with Spirit from Denver to San Diego.
We got the email with the booking confirmation and that the booking was only partially confirmed. Here is what they wrote: Your booking was partially confirmed. One of our team member is working with the Spirit Airlines directly to assist in accommodating your selection from Denver to San Diego. If you do not receive a confirmation e-mail within the next 8 hours, please call us back at...
A couple minutes later came an email from Spirit Airlines that the booking was confirmed so it seemed all good to go.
A day later I decided to check the flights with the booking confirmation number on the airlines web site direct. I wasn't able to find the confirmation number for the first flight with Frontier so I called cheapOair. It turned out that the flight with Frontier was not confirmed and they weren't able to book that flight. If I wanted that flight I would have to pay an extra $500 because they were not able to find one cheaper. I wasn't paying that much more so I asked him to check maybe a day later. Even with that I would have to pay over $200 extra. While on the phone with them I checked on the web and found a round trip for $197 booking with airlines direct so I asked him to cancel my booking which took a while to complete. I asked for a cancellation email but for some reason he did not want to send one. After I insisted to send one it took another couple minutes until he had that done.
Seems to me that cheapOair wanted to make some extra money.
My tip, do not book with them and if you do make sure you check if your flights are really booked.

I spent over 10 hours on the phone trying to solve a issue that should have took 15 minutes. I needed to add another name to my ticket. They were trying to charge me $100 to add the name and told me they would add it, if I would pay $50. I agreed. They had me over a barrel. Either pay the $50 or loose $450 for the ticket. Very uncalled for. I will never use Cheapoair again. I will also inform everyone I know, not to use their service either. Very unprofessional, lack of knowledge, and unfriendly. Worst experience with service in my life. I booked the service for my family believing I was making a good choice. Was I ever wrong. I will never make that mistake again, I promise.

We book our flight to Pairs, it was suppose to be from Portland to San Francisco to Paris. When we arrived at San Francisco we could not see our flight on the monitor, we called Cheapoair and was told to wait that flights Only check in 3 hours before. Two hours later no flight, we call the airline and found out flight was cancel, call Cheapoair and was told yes flight was cancel, and our itinerary on their website was not accurate. When we asked why we were told to wait they hang up. It's 30 to 45 minutes wait each time. We asked why we were able to fly first half our trip when second part was cancel, they said they rescheduled our flight 2 days later and that we need to wait 2 days in the airport. When I told them all the money we spent all our plans go to waste Cheapoair said that is not their problem and hung up. They said they sent email that flight has change, but when we call them, they said nothing change but we could buy flight insurance. Nothing they said or on their website is reliable. If you call customer service make sure your phone is charge because it's always half an hour wait or more.