Carol J.

My tickets were finally refunded after a week of contacts and conversation with Customer Service

My Husband and I purchased a ticket from Georgia to Moscow, which was cancelled due to countries issues. We got the information and we call the Cheapon air. They informed they could do nothing about it and that they would do a refund. We purchased another ticket due to the cancellation and information given. Some days later we got an email that our flight cancelled was re-arranged to other company. We called back and informed that we we had already purchased othet ticket because we were told we would get a refund.
They told us they will work with the company to get us the refund. It's been 5 days and there is no answer from cheaponair. We need the refund of our first cancelled ticket. Our flight leaves in 2 days and when we call Cheapoair they hang up or they say that no refund was requested.

Name: Sergio Mundin
Reserve number
*******
Ticket opened
*******

FligthHub charged my credit card before getting the confirmation from the airline companies, and since one of them did not confirm the whole trip was cancelled. When I looked my credit card it was charged the ticket, FlightHub fee for the transaction and the AT&T (3 times) cost because I called them 3 times to get my money back. They told me that it would take 2 to 10 business days to fix the issue on my credit card. I took them 20 minutes to charge everything on my credit card, and now I have to wait 10 days for them to fix this mass. I still waiting the return my money.