CheapOairReviews 14,840

I know its appealing to get the cheapest flights but beware that the 2nd part of the charges come later. I travel A LOT an this was the worst experience I've ever had. I was charged 6 times on my account instead of one full charge had I just booked through the airline itself. The customer service department sucks and I think that it is worth it to get proper help. I was not aware that I'd be charged all these extra fees to select seating, service fees etc. Plus the booking was messed up on top of that I had to reschedule the flights for another $400.

I bought flight tickets for a specific date and the website changed it without me knowing it, next thing I received an email with different dates.
Called they to change it to the dates that I needed the guy said it's a $350 difference so I told him are you kidding me, you guys changed my dates without me knowing it.
So I told him to cancel and than he said, sorry, you can't cancel it. OmG I got so angry, after 1 hour they canceled it and now they saying wait 14 days to get the money back.

Save yourself the trouble, but elsewhere.

On hold for 8 minutes so far just to cancel a reservation for a flight. Difficulty understanding the woman answering the phone (not her fault). CheapOAir should ensure that English-speaking agents you can understand are available for those of us calling from the USA. Still on hold after 11 minutes and counting while listening to the most disturbing music. 15 minutes and still holding! At 17 minutes, I will hang up and forget the whole thing. Do not use this service, ever!

I have booked a ticket to Lebanon from Montreal. My transit destination was in Nice-France. In the airport in Montreal, they told me that I cannot travel because I should have a "Schengen Visa" to pass through Nice-France. When I booked the ticket, there is no mention to a "Schengen Visa" on the website nor in any links. I contacted cheapoair and the advisers were very rude to me. Instead of proposing solutions or solve the problem, they were not responsive at all. Moreover, they send me emails with some links to check if I need a "Schengen Visa" or not. The links did not work and they send me to an empty page "page not found".

Moreover, I tried to check if I need a "Schengen Visa" to pass through the airport in Nice-France to go to Lebanon. I checked the information on:

-The European Union website:
https://ec.europa.eu/home-affairs/sites/homeaffairs/files/annex_7b_atv-national_lists_en.pdf

-France Visas website:
https://france-visas.gouv.fr/en_US/web/france-visas/airport-transit-visa

-Schengen Visa Info:
https://www.schengenvisainfo.com/france-visa/airport-transit-visa/

And nothing is written that I should have a Schengen Visa.

And what made things worse is that the advisers told me that this is my problem and not their problem. Is it a good way to treat clients?

I am asking cheapoair to reimburse me the whole tickets.

Briefly, Cheapoair is one of the worst companies I have ever seen. Customer service is below zero. The advisers were not nice to me and they did not do any effort to help me or to solve the problem. I will never book with this fraud company and will never recommend it to anyone.

Why is it ok for CheapoAir to steal money from their customers? Prepaid in full for a rental car. No car was available on arrival. Station manager assured me Cheapo would provide immediate refund. Called Cheapo--they promised to call me back. They showed absolutely no interest in helping me. Cheapo never returned my calls, and never refunded my money. They charge for rental car, do not provide a car, and keep the money. What a scam they run!

I booked online flight package just few hours ago with CheapOAir for 3 adults. I picked specific dates for the trip. After I select the flight we wanted. Double checked the flight dates and airports with my wife to be sure, then paid for it. After a few mins. I received an email for our booking. Noticed that the flight return date was not the correct one I picked when I booked. Called customer service to correct the flight return date but of no help. They keep on insisting that I was the one who made the mistake. Options given were, to cancel the booking I have to pay $75.00 per person, and to change the flight return date to the correct one will cause us an additional $232.66 per person totally $698.00 for 3 people.

We do not have a choice but to pay the extra charges to correct the date of the return flight which we are very sure was not our fault. Why would we pick the wrong date?

I have gone through the reviews and there were several people complaining about the same thing that happened to us. Looks like CheapOAir has this MO to charge online customers more where they make the customers seem to make the mistake booking. The genius on their part was, there is no way to prove that they are being sneaky!

BE VERY CAREFUL WITH CHEAPOAIR! LOOKS REALLY LIKE SCAMMERS!

I booked a flight last night online, my boyfriend notice he was changed $800 extra. I checked my email for the confirmation, they booked me for another flight instead which was different flights, different price. I called them right away, they kept me on the phone for hours, they said $75 per person we had to pay for a mistake that was their fault, the girl on the phone was so disrespectful,
She kept saying it's impossible for this to happened and I made a mistake and calling me liar. This is so upsetting because they have really good prices but they are so unprofessional.

We had a very bad experience recently purchasing air ticket from this site. They sell low fair ticket with lots of hidden fees.

1. Connecting Shuttle flights (Silver Airways) charged baggage fees even though the ticket says 2 Check-in bags are allowed.

2. Extremely long lay overs (in our case 28 hrs for the last two flights alone). Ended up traveling by bus (paid $180).

3. Seats for international flights need to be purchased. There is no option to select free seats. (Paid over $200 for seats purchase)

4. Customer service is nothing but profit oriented and expect to be on HOLD for more than an hour. Basically they will be reckless in re-booking flights due to cancelled flights by the airline.

They don't care about how long you need to wait at the airport for connection.

Totally deceptive business!

STAY AWAY FROM THIS SITE.

My flight was cancelled by the airline. First of all cheapoair never informed me about this, so i was at the airport and had to rebook on the spot. Then I am supposed to get the money back. The customer support is appalling. They don't have the right information. It's all over the place. I still need to receive back 366 USD. Sometimes when you speak to them they say I was never charged. Then they apologize after, but I just want my money back. It's a criminal organisation, stealing and lying.