Su H.

We book our flight to Pairs, it was suppose to be from Portland to San Francisco to Paris. When we arrived at San Francisco we could not see our flight on the monitor, we called Cheapoair and was told to wait that flights Only check in 3 hours before. Two hours later no flight, we call the airline and found out flight was cancel, call Cheapoair and was told yes flight was cancel, and our itinerary on their website was not accurate. When we asked why we were told to wait they hang up. It's 30 to 45 minutes wait each time. We asked why we were able to fly first half our trip when second part was cancel, they said they rescheduled our flight 2 days later and that we need to wait 2 days in the airport. When I told them all the money we spent all our plans go to waste Cheapoair said that is not their problem and hung up. They said they sent email that flight has change, but when we call them, they said nothing change but we could buy flight insurance. Nothing they said or on their website is reliable. If you call customer service make sure your phone is charge because it's always half an hour wait or more.