CheapOairReviews 14,840

Our cruise was canceled. I've been trying to get ahold of ANYONE, by chat, phone, online for 4 days. Unable to cancel my flight online, but it hangs up on me as soon as you connect the call. The one time it didn't hang up on me, I held for one hour, just for it to say "this phone has been disconnected", and then hang up. No one responds to chat live. I would like to hope that when the rest of the travel industry is going out of their way to make a bad situation right, you will do the same, when my flight comes and goes, and you are unable to allow me to cancel it. Not asking for a refund, but at least a future credit.

This is the worst company when it comes to customer service. I understand people have been cancelling all flights and it is busy due to Coronavirus situation. But most of the customer service has few mins or may be even few hours of wait time. But CheapOair made me wait from yesterday 11 am till today 3 pm which is 28 hours. And as I am typing this review, the person who is in chat with me is actually putting me hold for 1 hour. And now they are cancelling the bookings with holding almost 60% of the booking amount. WTH.

I wanted to cancel my flight reserved with CheapOair and NONE of their cancellation phone numbers are working. I then went on their Live Chat and waited over SIX hours to finally text with a live rep. When the rep realized I was asking for a cancellation letter, the rep transferred my text to the cancellation dept. There were over 1100+ people waiting. I hung up because I didn't want to wait another 12 hours. I waited 6+ hours when there were 692 people ahead of me. What stinks is that CheapOair will not accept any email questions regarding cancellations. What a waste of my time. I will never use this service again.

Due to the Coronavirus Pandemic the granddaughter's wedding in Cancun on 3/28 has been postponed and I need to cancel my flight. DO NOT PURCHASE THE TRAVEL INSURANCE THEY OFFER. Last night I was on hold for almost one hour, I gave up. Forget the "chat", no one ever answers. This morning I called multiple phone numbers and the call gets dropped or I get a busy signal. I have set up a call back for 10 am this morning (3/16). I set up several call back times, NO
Call. Now, forget even getting through.
Update: I did get a call only after I contacted the CEO. Since Cheapoair sells tickets for Vivaerobus, a Mexican airline, yet another road block. It has been a nightmare. I asked Cheapo to contact the airline to get vouchers for all those who bought tickets. I have yet to get a response.

We've flown with CheapOair on plenty of our trips before, without any troubles. However, in the midst of the Covid-19 pandemic, we chose to cancel our flight out of fear. Their customer service is non-existent. The online chat disconnects often, and when it doesn't, it takes over 8 hours to get below 99th in the queue. Their hotline disconnects you whenever it feels like it, even after hours spent waiting. I gave them sympathy for the first few days, as this disease wasn't expected, but its been several days and there's no improvment. It's flabbergasting that a company with this appalling customer service can still be in business. I don't like thrashing companies, because I get it, it's a tough business. However, we can't even contact them. Never again, be warned.

Renting a car through CheapOAir has been an absolute nightmare. I rented a car through CheapOair for Thrifty car rentals. I'm trying to turn the rental in early due to the Corona Virus and Thrifty will not adjust my cost. They said that since I booked it through Cheapoair they cannot alter the contract. When I go to Cheapoair I'm told to go back to Thrifty. It's been a back and forth mess with no resolution. The best CheapOair can adjust my account is a one time $25 credit. REALLY! If I could give them no stars I would.

Obviously coronavirus is creating a challenge but this is unacceptable I am not being allowed to cancel my flights. Booking #*******

Cheapoair doesnot want to refund the airline ticket money due to the Pandemic of the Coronavirus. It took 3 hours to get through to their customer service. One of the airlines I booked through CheapoAir was Jet Blue. Jet Blue has already gone on record as saying that they will refund tickets due to the virus. CheapoAir denies it. They also sold me travel insurance and failed to tell me what it covered. They also told me and my wife that the tickets could be cancelled with a $79 cancellation fee. Now they are telling me that I could only change the flight for a $79 fee. Why did they call it a cancellation fee then? I will get with my credit card company and dispute the charges. We will not be using the flights due to the circumstances. And I will never do business with crooked ChrapoAir again.