On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good service, great selection and really easy to book.
Great way to find and book a flight. It was so easy
Everything is good and I think my flying will be perfect
I was just making sure I had this flight protected, and I have it $45.00... just in case I need to change or re-book...
I was just making sure I had this flight protected, and I have it $45.00... just in case I need to change or re-book...
It was great just a little confusing picking the seats and there were a lot of extra fees.
It was great just a little confusing picking the seats
Satisfied satisfied satisfaction satisfaction satisfaction satisfaction
My experience booking this flight was smoothly and very efficient in receiving emails right away.
Thank you for providing cheap rates and excellent service. It is a pleasure doing business with you.
Thank you for providing cheap rates and excellent service. It is a pleasure doing business with you.
Pretty good deals, great options for payments and super fast.
Pretty good deals, great options for payments and super fast
I was very pleased with the website. I was able to plan my vacation with ease.
Awesome and excellent detailed. Definitely recommended
So far very good and quick and some of the best prices.
So far very good and quick and some of the best prices.
Simple and great price! Best deal I found for a simple and easy flight for my escape getaway
Quick and easy process. I was very pleased with how the website made this decision clear for us.
I have used CheapOair for years and have always had good service and easy to do online.
I have used cheapOair for years and have always had good service and easy to do online.
I can not stress enough if you want to lose your money book with these crooks! Charge your card multiple times then when you try get your money back telling you it will take 2 to 3 months and will be done in multiple payments not at the same time CROOOOOKSSSSS should be in jail want to give ZERO STARS but you cannot do it! Thieves and crooks!
Awesome experience and very easy. Will definitely be using again.
Quick and painless booking online and was able to use Affirm to pay for my flight.
I have never had any problems cheap o air. They have always went above and beyond to get the bookings we need.
I have never had any problems cheap o air.
Una experiencia gratificante, trato profesional y rapido
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/