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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Colorado
1 review
0 helpful votes
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SLC to BTV
July 7, 2021
Updated review

Had some trouble navigating the website, customer support was very helpful in resolving the issue.

Date of experience: July 7, 2021

Had some trouble navigating the website, customer support...
July 3, 2021
Previous review

Had some trouble navigating the website, customer support was very helpful in resolving the issue.

Date of experience: July 3, 2021
Massachusetts
1 review
0 helpful votes
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Very good
July 7, 2021
Updated review

It was so easy and really past to check and update everything

Date of experience: July 7, 2021

PAST N EASY
July 7, 2021
Previous review

PAST N EASY

Date of experience: July 7, 2021
Oregon
2 reviews
0 helpful votes
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I booked a trip to Hawaii that was suppose to start at the begining of Covid. The airline issued a refund, but I had to go through cheapoair to get it. Cheapoair issued a voucher instead of a full refund and charged me $70 just for that. It expired in a year in which time it was impossible to travel. So Cheapoair got to keep my original payment for the flight and the cancellation fee on top of it. This company is hot garbage. It was impossible to talk to anyone on support, their site was constantly crashing and they stole my money.

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
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Rescheduled
August 6, 2021
Updated review

Twice now, the airline has changed my ticket. Both times I have been forced to accept the changes the airline set or face loosing my ticket and my money. I find this to be not in the interest of good customer service and very rude.

Date of experience: July 7, 2021
CustomerService C. — CheapOair Rep
over a year old

Please supply the 8 digit booking number given at the time of purchase and we can then research your concerns.


Twice now, the airline has changed my ticket
August 2, 2021
Previous review

Twice now, the airline has changed my ticket. Both times I have been forced to accept the changes the airline set or face loosing my ticket and my money. I find this to be not in the interest of good customer service and very rude.

Date of experience: July 3, 2021
North Carolina
1 review
0 helpful votes
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Excellent
July 6, 2021
Updated review

Excellent service and easy to have what you need. Thank you.

Date of experience: July 6, 2021

Excellent service and easy to have what you need
July 6, 2021
Previous review

Excellent service and easy to have what you need. Thank you.

Date of experience: July 6, 2021
Texas
1 review
0 helpful votes
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Excellent
July 6, 2021
Updated review

Very good, this is my third time to use your company

Date of experience: July 6, 2021

Very good, this is my third time to use your company
July 6, 2021
Previous review

Very good, this is my third time to use your company

Date of experience: July 6, 2021
New York
2 reviews
0 helpful votes
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Cheap O Air Delivers
July 6, 2021
Updated review

Convenient and user friendly, I find that Cheap O Air provides greater value and price selection in comparison to other online travel platforms.

Date of experience: July 6, 2021

Convenient and user friendly
July 6, 2021
Previous review

Convenient and user friendly

Date of experience: July 6, 2021
Massachusetts
1 review
0 helpful votes
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Easy to use
July 6, 2021
Updated review

Has been very easy to use.
Very user friendly.
Site was thorough.

Date of experience: July 6, 2021

Has been very easy to use
July 6, 2021
Previous review

Has been very easy to use.

Date of experience: July 6, 2021
Maryland
1 review
0 helpful votes
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Easy and convenient.
July 6, 2021
Updated review

I always use cheapoair to buy my air tickets. Because I can get cheap prices from here. Easy and convenient.

Date of experience: July 6, 2021

Easy and convenient
July 6, 2021
Previous review

Easy and convenient.

Date of experience: July 6, 2021
Michigan
1 review
0 helpful votes
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Great
July 6, 2021
Updated review

Great and easy to book. I am looking travel date and price. Finally, I got it and booked.

Date of experience: July 6, 2021

Great and easy to book
July 6, 2021
Previous review

Great and easy to book

Date of experience: July 6, 2021
TW
1 review
0 helpful votes
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Easy and cheap, sorry my English is limited! But I can tell you it's was very happy to got the travel deal.

Date of experience: July 5, 2021

Easy and cheap
July 5, 2021
Previous review

Easy and cheap

Date of experience: July 5, 2021
California
1 review
0 helpful votes
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Excellent Service
July 5, 2021
Updated review

I like the reliability of the services. I have been using this company for few years now. Thank you

Date of experience: July 5, 2021

I like the reliability of the services
July 5, 2021
Previous review

I like the reliability of the services. I have been using this company for few years now. Thank you

Date of experience: July 5, 2021
New York
1 review
0 helpful votes
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Great
July 5, 2021
Updated review

Booking with cheap on air is always very convenient and practical. Doesn't take long time to process

Date of experience: July 5, 2021

Fast and clear
July 5, 2021
Previous review

Fast and clear. Good job

Date of experience: July 5, 2021
Viet Nam
1 review
0 helpful votes
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Worst
August 4, 2021

I booked a round trip flight to my home country but due to COVID-19, it was canceled so CheapOair offered me to use that amount of money as credit for future flights. I called to check with CheapOair on June 2020 to see if the credit is expired, could it be extended and the customer service representative said yes.

I never got a chance to use it until now and the credit is expired on Jan 2021 (it's only redeemable for 4 months). So, I contacted Cheapoair for an extension BUT, they keep saying they would submit the request form and tell me to check back after a couple days. Today when I use the chat on Cheapoair, the customer service agent said it got rejected and there is no way CheapOair can compensate me

--> Meaning that I lost more than 700 dollars for nothing and wasting my time for nothing.

DO NOT USE CHEAPOAIR, IT SUCKS

Date of experience: July 5, 2021
New York
2 reviews
0 helpful votes
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Smooth transaction
July 4, 2021
Updated review

Great experience. Quick and easy to use and the site is very easy to navigate.

Date of experience: July 4, 2021

Great experience
July 4, 2021
Previous review

Great experience

Date of experience: July 4, 2021
California
1 review
0 helpful votes
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Rochester
July 4, 2021
Updated review

Ease of booking and great options. Will use again. Thank you

Date of experience: July 4, 2021

Ease of booking and great options
July 4, 2021
Previous review

Ease of booking and great options. Will use again. Thank you

Date of experience: July 4, 2021
Wisconsin
1 review
0 helpful votes
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Variety
July 4, 2021
Updated review

It was very convenient and gives me more than one option to choose from.

Date of experience: July 4, 2021

VERY CONVENIENT
July 4, 2021
Previous review

VERY CONVENIENT.

Date of experience: July 4, 2021
New Jersey
1 review
0 helpful votes
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Pleasantly surprised
July 4, 2021
Updated review

Easy site to navigate. Many available options. Pleasant experience.

Date of experience: July 4, 2021

So far it's been a very easy/painless process
July 4, 2021
Previous review

So far it's been a very easy/painless process.

Date of experience: July 4, 2021
India
1 review
0 helpful votes
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Good
July 4, 2021
Updated review

Good, good customer service too but few annoyed but its ok thats fine

Date of experience: July 4, 2021

Good, good customer service too but few annoyed
July 4, 2021
Previous review

Good, good customer service too but few annoyed

Date of experience: July 4, 2021
Turkiye
1 review
0 helpful votes
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Very reliable and accurate and user friendly agency. Always offer you best prices.

Date of experience: July 3, 2021

Very reliable and accurate and user friendly agency..
July 3, 2021
Previous review

Very reliable and accurate and user friendly agency. Always offer you best prices.

Date of experience: July 3, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209