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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Had some trouble navigating the website, customer support was very helpful in resolving the issue.
Had some trouble navigating the website, customer support was very helpful in resolving the issue.
It was so easy and really past to check and update everything
I booked a trip to Hawaii that was suppose to start at the begining of Covid. The airline issued a refund, but I had to go through cheapoair to get it. Cheapoair issued a voucher instead of a full refund and charged me $70 just for that. It expired in a year in which time it was impossible to travel. So Cheapoair got to keep my original payment for the flight and the cancellation fee on top of it. This company is hot garbage. It was impossible to talk to anyone on support, their site was constantly crashing and they stole my money.
Twice now, the airline has changed my ticket. Both times I have been forced to accept the changes the airline set or face loosing my ticket and my money. I find this to be not in the interest of good customer service and very rude.
Twice now, the airline has changed my ticket. Both times I have been forced to accept the changes the airline set or face loosing my ticket and my money. I find this to be not in the interest of good customer service and very rude.
Excellent service and easy to have what you need. Thank you.
Excellent service and easy to have what you need. Thank you.
Very good, this is my third time to use your company
Very good, this is my third time to use your company
Convenient and user friendly, I find that Cheap O Air provides greater value and price selection in comparison to other online travel platforms.
Has been very easy to use.
Very user friendly.
Site was thorough.
I always use cheapoair to buy my air tickets. Because I can get cheap prices from here. Easy and convenient.
Great and easy to book. I am looking travel date and price. Finally, I got it and booked.
Easy and cheap, sorry my English is limited! But I can tell you it's was very happy to got the travel deal.
I like the reliability of the services. I have been using this company for few years now. Thank you
I like the reliability of the services. I have been using this company for few years now. Thank you
Booking with cheap on air is always very convenient and practical. Doesn't take long time to process
I booked a round trip flight to my home country but due to COVID-19, it was canceled so CheapOair offered me to use that amount of money as credit for future flights. I called to check with CheapOair on June 2020 to see if the credit is expired, could it be extended and the customer service representative said yes.
I never got a chance to use it until now and the credit is expired on Jan 2021 (it's only redeemable for 4 months). So, I contacted Cheapoair for an extension BUT, they keep saying they would submit the request form and tell me to check back after a couple days. Today when I use the chat on Cheapoair, the customer service agent said it got rejected and there is no way CheapOair can compensate me
--> Meaning that I lost more than 700 dollars for nothing and wasting my time for nothing.
DO NOT USE CHEAPOAIR, IT SUCKS
Great experience. Quick and easy to use and the site is very easy to navigate.
Ease of booking and great options. Will use again. Thank you
Ease of booking and great options. Will use again. Thank you
It was very convenient and gives me more than one option to choose from.
Easy site to navigate. Many available options. Pleasant experience.
So far it's been a very easy/painless process.
Good, good customer service too but few annoyed but its ok thats fine
Good, good customer service too but few annoyed
Very reliable and accurate and user friendly agency. Always offer you best prices.
Very reliable and accurate and user friendly agency. Always offer you best prices.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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