business logo of CheapOair

CheapOairReviews 14,841

3.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey star
grey star
grey star
grey star
grey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Jessica X.
Unfollow Jessica X.
Send Message
Share Review
Report Review

The price
July 11, 2021
Updated review

I found an alternative date and the good price. I started to pay for my airticket and the real price became triple price from the original price.

Date of experience: July 11, 2021

I found an alternative date and a good price
July 11, 2021
Previous review

I found an alternative date and a good price. I started to pay for my airticket and the real price became triple price from the original price.

Date of experience: July 11, 2021
Florida
1 review
0 helpful votes
Follow Jim Q.
Unfollow Jim Q.
Send Message
Share Review
Report Review

Travel
July 11, 2021
Updated review

It's been good. Very simple. I wish there had been more choices for times.

Date of experience: July 11, 2021

It's been good
July 10, 2021
Previous review

It's been good.

Date of experience: July 10, 2021
New Jersey
1 review
0 helpful votes
Follow Tony S.
Unfollow Tony S.
Send Message
Share Review
Report Review

Cheapoair hijacks bookings
August 10, 2021
Updated review

I feel like you hijacked my direct booking and charged me 25 dollars for it.

Date of experience: July 11, 2021

I feel like you hijacked my direct booking and charged...
August 9, 2021
Previous review

I feel like you hijacked my direct booking and charged me 25 dollars for it.

Date of experience: July 10, 2021
Nevada
1 review
0 helpful votes
Follow Laura B.
Unfollow Laura B.
Send Message
Share Review
Report Review

Feel cheated
August 9, 2021
Updated review

I'm offended that the baggage price would not be shown before ticket purchase. The fee is too much!

Date of experience: July 10, 2021

I'm offended that the baggage price would not be shown...
August 9, 2021
Previous review

I'm offended that the baggage price would not be shown before ticket purchase. The fee is too much!

Date of experience: July 10, 2021
Wisconsin
1 review
0 helpful votes
Follow Karen P.
Unfollow Karen P.
Send Message
Share Review
Report Review

I am not a computer person. I feel that you made things work for me fairly well.
At 89 things don't seem to flow so easy. I have not flown any where for many years
And you did not do it by computer at that time. So this way of doing things was not easy
For me. Some things I would set up and then wonder if that was right but your quick e-mails
Would let me know that I did.

Date of experience: July 10, 2021

I am not a computer person
July 10, 2021
Previous review

I am not a computer person. I feel that you made things work for me fairly well.
At 89 things don't seem to flow so easy.

Date of experience: July 10, 2021
Thailand
1 review
0 helpful votes
Follow Scott T.
Unfollow Scott T.
Send Message
Share Review
Report Review

Credit
August 9, 2021
Updated review

You require me to call you to use credit I have. I am in Thailand.Do you have any idea what it cost to call the US

Date of experience: July 10, 2021

You require me to call you to use credit I have
August 8, 2021
Previous review

You require me to call you to use credit I have. I am in Thailand.Do you have any idea what it cost to call the US

Date of experience: July 9, 2021
MD
1 review
0 helpful votes
Follow Maria V.
Unfollow Maria V.
Send Message
Share Review
Report Review

Could be better
August 9, 2021
Updated review

Like to get to my tickets faster least advetaisment lots of charges not explain properly very confuising im not sure what i pay for

Date of experience: July 10, 2021

Like to get to my tickets faster least advetaisment...
August 9, 2021
Previous review

Like to get to my tickets faster least advetaisment lots of charges not explain properly very confuising im not sure what i pay for

Date of experience: July 10, 2021
Oklahoma
1 review
0 helpful votes
Follow Patricia J.
Unfollow Patricia J.
Send Message
Share Review
Report Review

I NEED TO BE SURE I WILL HAVE A WHEELCHAIR AVAILABLE AT EACH STOP TO GO TO NEXT AIRLINE TERMINAL FOR CONNECTING FLIGHT TO DESTINATION BOTH GOING ON OCT 6 TO ALBANY AND ON OCT 14 RETURN FLIGHT FROM MANCHESTER AIRPORT TO OKLAHOMA CITY. ALSO NOT CERTAIN IF I CAN RECEIVE A REFUND IF MY PHYSICAL CONDITION AT THE TIME OF THE SCHEDULED FLIGHTS ARE SUCH THAT I AM UNABLE TO TRAVEL.

Date of experience: July 10, 2021

I NEED TO BE SURE I WILL HAVE A WHEELCHAIR AVAILABLE...
July 10, 2021
Previous review

I NEED TO BE SURE I WILL HAVE A WHEELCHAIR AVAILABLE AT EACH STOP TO GO TO NEXT AIRLINE TERMINAL FOR CONNECTING FLIGHT TO DESTINATION BOTH GOING ON OCT 6 TO ALBANY AND ON OCT 14 RETURN FLIGHT FROM MANCHESTER AIRPORT TO OKLAHOMA CITY..

Date of experience: July 10, 2021
Pennsylvania
1 review
0 helpful votes
Follow Jeff F.
Unfollow Jeff F.
Send Message
Share Review
Report Review

My great experience with cheapOair
July 10, 2021
Updated review

Excellent! With no Interruptions, and good website

Date of experience: July 10, 2021

Excellent!
July 9, 2021
Previous review

Excellent! With no Interruptions, and good website

Date of experience: July 9, 2021
Washington
1 review
0 helpful votes
Follow Karen V.
Unfollow Karen V.
Send Message
Share Review
Report Review

Booking is easy
July 10, 2021
Updated review

It's always good to book flight with cheapo air. Its quick and easy

Date of experience: July 10, 2021

It's always good
July 9, 2021
Previous review

It's always good

Date of experience: July 9, 2021
Tennessee
1 review
0 helpful votes
Follow David Q.
Unfollow David Q.
Send Message
Share Review
Report Review

Savings with service
July 9, 2021
Updated review

Fast and convenient. Easy to see alternatives. Handled everything in one transaction.

Date of experience: July 9, 2021

Fast and convenient
July 9, 2021
Previous review

Fast and convenient

Date of experience: July 9, 2021
Egypt
1 review
0 helpful votes
Follow Alex E.
Unfollow Alex E.
Send Message
Share Review
Report Review

Super duper!
July 9, 2021
Updated review

Excellent service! Thanks. Will use it next time. It was fairly easy and straight forward, no fuss.

Date of experience: July 9, 2021

Excellent service!
July 9, 2021
Previous review

Excellent service!

Date of experience: July 9, 2021
New Hampshire
1 review
0 helpful votes
Follow Frank S.
Unfollow Frank S.
Send Message
Share Review
Report Review

El Cheapo, like the Cigar
August 8, 2021
Updated review

Meh. No seat confirmations. Got a seat confirmation that was wrong and we were unable to tix this. We have to be more careful and you should make it possible for us to fix a mistake before we put in the orders.

Date of experience: July 9, 2021

Meh
August 8, 2021
Previous review

Meh. No seat confirmations

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Send Message
Share Review
Report Review

My bueno
July 9, 2021
Updated review

Para buscar buenos vuelos y muchas ofertas para viajes futuros

Date of experience: July 9, 2021

Para buscar buenos vuelos
July 9, 2021
Previous review

Para buscar buenos vuelos

Date of experience: July 9, 2021
Washington
1 review
0 helpful votes
Follow Adam J.
Unfollow Adam J.
Send Message
Share Review
Report Review

The original flight I booked turned out to be an impossible connection. I have been to LHR and I know that you can not expect to deplane, go through passport control and make your connecting flight in less than one and a half hours. Once I saw the itinerary, I called to change. The changes made are poor, but at least i can make my connections. I am very unhappy that my initial purchase was for a very difficult connection and, now, I have to leave at a very different time of day and, more importantly, I am paying more for this necessary change. All in all, a very disappointing experience.

Date of experience: July 9, 2021

The original flight I booked turned out to be an impossible...
August 8, 2021
Previous review

The original flight I booked turned out to be an impossible connection. I have been to LHR and I know that you can not expect to deplane, go through passport control and make your connecting flight in less than one and a half hours. Once I saw the itinerary, I called to change. The changes made are poor, but at least i can make my connections. I am very unhappy that my initial purchase was for a very difficult connection and, now, I have to leave at a very different time of day and, more importantly, I am paying more for this necessary change. All in all, a very disappointing experience.

Date of experience: July 9, 2021
California
1 review
0 helpful votes
Follow Patricia Y.
Unfollow Patricia Y.
Send Message
Share Review
Report Review

Great
July 9, 2021
Updated review

Great service and love the price definitely will use this site again

Date of experience: July 9, 2021

Great service
July 9, 2021
Previous review

Great service

Date of experience: July 9, 2021
Idaho
1 review
0 helpful votes
Follow Ben A.
Unfollow Ben A.
Send Message
Share Review
Report Review

Could be better
August 8, 2021
Updated review

Sometimes you want to talk to a human. It was all automated and it is just not the same. Sometimes it loops around and you keep going in circles... very frustration

Date of experience: July 9, 2021

Sometimes it is confusing
August 7, 2021
Previous review

Sometimes it is confusing

Date of experience: July 8, 2021
Guatemala
1 review
0 helpful votes
Follow Betty E.
Unfollow Betty E.
Send Message
Share Review
Report Review

Muy buena experiencia para realizar la reservación

Date of experience: July 9, 2021

Good experience for pay the ticket
July 9, 2021
Previous review

Good experience for pay the ticket

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
Follow Helen P.
Unfollow Helen P.
Send Message
Share Review
Report Review

Overall Booking Experience
July 9, 2021
Updated review

Easy to book and quick. Fits well with my budget and flexible dates.

Date of experience: July 9, 2021

Easy to book
July 9, 2021
Previous review

Easy to book

Date of experience: July 9, 2021
Ecuador
1 review
0 helpful votes
Follow Lisa J.
Unfollow Lisa J.
Send Message
Share Review
Report Review

Viaje Ucrania
July 9, 2021
Updated review

Estoy en desacuerdo que una ves confirmado el cricket hayan cambiod

Date of experience: July 9, 2021

It is good
July 7, 2021
Previous review

It is good

Date of experience: July 7, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209