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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Easy booking
July 13, 2021
Updated review

Very easy to navigate web page, great prices and verity of options.

Date of experience: July 13, 2021

Very easy to navigate, great prices
July 13, 2021
Previous review

Very easy to navigate, great prices

Date of experience: July 13, 2021
New York
1 review
0 helpful votes
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Easy and cheap
July 13, 2021
Updated review

Very easy to book, great deals, I was asked and explained for each optional service.

Date of experience: July 13, 2021

Very easy to book, great deals
July 13, 2021
Previous review

Very easy to book, great deals.

Date of experience: July 13, 2021
Indiana
1 review
0 helpful votes
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Flight
July 13, 2021
Updated review

Flight prices change before I could book flight. Thank you

Date of experience: July 13, 2021

Flight prices change before I could book flight
July 13, 2021
Previous review

Flight prices change before I could book flight

Date of experience: July 13, 2021
New Jersey
1 review
0 helpful votes
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Houston trip
July 13, 2021
Updated review

The Service was quick and easy. I enjoyed the website.

Date of experience: July 13, 2021

Service was quick and easy
July 13, 2021
Previous review

Service was quick and easy.

Date of experience: July 13, 2021
Texas
1 review
0 helpful votes
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Awesome site besy recommended
July 13, 2021
Updated review

Nice! And great to search for flight! The site loading so quick.

Date of experience: July 13, 2021

Nice!
July 13, 2021
Previous review

Nice! And great Price

Date of experience: July 13, 2021
Oregon
1 review
0 helpful votes
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Very good customer service finally:
July 13, 2021
Updated review

After being put in the hold que over 3 times and left for over 30 min each it, I called back again and got Mandy who transferred me to Robert in Hotel Packages. Robert apologized for my previous experience and assured me that he would take care of me. Robert communicated well to inform exactly what and when he was doing. I appreciated the communication, because it made me feel like Robert was going to take care of me. Robert was very knowledgeable, proficient and through. It took a while, because he had to contact another department to get approval and call the hotel, but I felt confident that he would help me and he did. Thank you Robert for helping to put my trust back into CheapOair.

Date of experience: July 13, 2021

Great, We look forward to am amazing experience
July 11, 2021
Previous review

Great, We look forward to am amazing experience

Date of experience: July 11, 2021
New Jersey
1 review
0 helpful votes
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ChepOair is amateur
August 12, 2021

Tap cancelled on leg of my business flight ChepOair did not keep up w/ change, every time I called customer service had to wait > 90 minutes on hold
(3x), than for a week they were lying, at the end when I cancelled payed extra $2000 to get to my destination. Very poor unprofessional outfit.
Res no *******

Date of experience: July 13, 2021
District of Columbia
1 review
0 helpful votes
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The system was very friendly to use... Thanks again
July 13, 2021
Updated review

Good Luck and happy to be part of CheapOair. The experience was interesting..

Date of experience: July 13, 2021

Good Luck and happy to be part of CheapOair..
July 12, 2021
Previous review

Good Luck and happy to be part of CheapOair..

Date of experience: July 12, 2021
Puerto Rico
1 review
0 helpful votes
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Excellent service
July 13, 2021
Updated review

Excellent service. Accesibility. Good page Me gustò el servicio y la facilidad para buscar en la pàgina

Date of experience: July 13, 2021

Excellent service
July 13, 2021
Previous review

Excellent service

Date of experience: July 13, 2021
GB
1 review
0 helpful votes
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Worst company ever
August 11, 2021

Cheapoair is full of disrespectful, condescending and most importantly lying agents. Their customer service is utterly disgraceful and downright disgusting. I called to cancel a flight and was transferred to 12 agents who all said they couldn't process cancellations and transferred me. I was on the phone for 3 hours and 25 mns. The 12th agent Susan promised she would escalate the call, and follow up in a half-hour. That obviously never happend. I repeated the same thing over and over again. I will be filing a formal complaint and have them pull my calls. The level of gaslighting is truly something else. They hope they can frustrate you out of your money but I am not the one. It is 4am my time and I'm now dealing with a rude agent who has consistently called me a liar for repeating information i was given by their agent. It's absurd that they think they can collect money and then treat customers like trash. One star is way too generous

Date of experience: July 12, 2021
California
1 review
0 helpful votes
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Amazing experience overall!
August 11, 2021
Updated review

I love booking with Cheapoair, so reliable and great customer service. Thank you!

Date of experience: July 12, 2021

I love booking with Cheapoair, so reliable and great...
June 14, 2021
Previous review

I love booking with Cheapoair, so reliable and great customer service. Thank you!

Date of experience: June 14, 2021
New Zealand
1 review
0 helpful votes
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Eighteen months of trying to get our money refunded due to cancelations due to covid 19. Received a total refund from Singapore Airlines and Air New Zealand. Lost $1495. 00 with Cheapoair. Our borders are still closed and they just ignore us. Never go near them again.

Date of experience: July 12, 2021
Indiana
1 review
0 helpful votes
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Easy to do and understand
July 12, 2021
Updated review

Everything is easy to do and understand help is available when needed

Date of experience: July 12, 2021

Everything is easy to do
July 12, 2021
Previous review

Everything is easy to do

Date of experience: July 12, 2021
Peru
1 review
0 helpful votes
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Vacaciones
July 12, 2021
Updated review

Información rápida y precisa. Precios accesibles. Fácil de identificar ofertas en página web

Date of experience: July 12, 2021

Información rápida y precisa
July 11, 2021
Previous review

Información rápida y precisa.

Date of experience: July 11, 2021
New Jersey
1 review
0 helpful votes
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Good service
July 12, 2021
Updated review

Very good service and good price good customer service

Date of experience: July 12, 2021

Very good service
July 12, 2021
Previous review

Very good service

Date of experience: July 12, 2021
Philippines
1 review
0 helpful votes
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Nice
July 12, 2021
Updated review

Very nice. Your service is better than others. I tried to use my debit card with other services but they all rejected mine for no reason.

Date of experience: July 12, 2021

Very nice
July 12, 2021
Previous review

Very nice. Better service than others.

Date of experience: July 12, 2021
Texas
1 review
0 helpful votes
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System confusing
July 11, 2021
Updated review

Keep the great deals... I bought a deal online today 07-12-2021 around 11pm central time of USA.
I put the date I want it but for some reason the system give me another deal with another dates!
I want it for July not September 2021- I immediately contact cheapoair online and Salvatore was super helpful really u have gold in customer service.

Date of experience: July 11, 2021

Keep the great deals
July 7, 2021
Previous review

Keep the great deals

Date of experience: July 7, 2021
Pennsylvania
1 review
0 helpful votes
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No major problems
July 11, 2021
Updated review

Took a little longer than expected but all is good.

Date of experience: July 11, 2021

Took a little longer than expected but all is good
July 11, 2021
Previous review

Took a little longer than expected but all is good.

Date of experience: July 11, 2021
California
1 review
0 helpful votes
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Good
August 10, 2021
Updated review

Great thanks for online checking in, good travel package and it is nonstop flight. Hope AA do a great job. I have been flying AA quite often.

Date of experience: July 11, 2021

Very happy
August 10, 2021
Previous review

Great thanks for online checking in, very convenient

Date of experience: July 11, 2021
Texas
1 review
0 helpful votes
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Rebooking SCAM
August 10, 2021
Updated review

The cost of re-booking including credit for previous booking, was more expensive than booking again directly with the airline. I feel scamed. Added also 150 fir seats selection I dint ask, on top the customer service person was difficult to understand communication was hard an d bad

Date of experience: July 11, 2021

The cost of re-booking including credit for previous...
August 10, 2021
Previous review

The cost of re-booking including credit for previous booking, was more expensive than booking again directly with the airline. I feel scamed.

Date of experience: July 11, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209