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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Thanks, I'm happy. I looked for a good price and good Hours for days till I started looking on CheapOfair.
I missed my flight for 2:45 pm to DC (IAD). Was placed on standby for 7:00 pm flight, however that flight was full. I was rescheduled for a flight leaving Saturday morning. Letting everyone know, if you have to leave to for the airport, three (3) hours in advance, do so. It is not easy to be rescheduled for a flight on the same day if you happen miss your flight.
Love paying with affirm, thank you! Option to make payments which makes it easy to take a trip without a chunk of cash right away to put down..
Very easy to book my flights! Lots of flights and times to choose from!
Very easy and convenient to book my flights. All the information was very helpful and feel safe booking with CheapOair!
Verdict still out! I will see how the entire trip goes and decide if I'll use your service again.
So far the experience has been OK. I will respond to my overall experience once my travel has been complete it.
Been good so far. Same as previous sentence except a small amount of time has passed. Quite pleased, actually.
You guys are the best organized easiest to uses and most economical agency I have ever used.
You guys are the best organized easiest to uses and most economical agency I have ever used.
Perfect travelling site for easy book, multiple choices and saving money
Seamless to this point, hopefully the experience is the same
Seamless to this point, hopefully the experience is the same
CheapO Air has become a joke when it comes to scheduling a flight... you have messed us up twice now, standing us in another country and now you have changed a scheduled flight again and wont let us confirm or cancel. When we go to customer service you want us to wait 508 min. To speak with a representative... no more Cheap O Flights!
CheapO Air has become a joke when it comes to scheduling a flight... you have messed us up twice now, standing us in another country and now you have changed a scheduled flight again and wont let us confirm or cancel. When we go to customer service you want us to wait 508 min. To speak with a representative... no more Cheap O Flights!
Flights listed are often taken already! Need to remove flights that are not available.
Flights listed are often taken already!
Fast choices easy use of the site easy to navigate
Always seem to have a problem when i add a hotel, always get a phone call
Asking for credit card info all over again.
Always seem to have a problem when i add a hotel, always get a phone call
Asking for credit card info all over again.
I have used cheapOair.com before.So far, it delivers as promised.
Someone his name is Aezak answer me and left Me on hold for an hour and 10 min to transfer me to supervisor so no one answer me and hung out! This's Horrible customer service
I have screenshot for all the conversation and recorded
Someone his name is Aezak answer me and left Me on hold for an hour and 10 min to transfer me to supervisor so no one answer me and hung out! This's Horrible customer service
I have screenshot for all the conversation and recorded
Excellent and perfect. Easy and friendly to access.
Easy website to book a flight and nice discounts. Needed flights that other websites did not provide.
Easy website to book a flight and nice discounts
I easily and pleasantly navigated through the booking system. It was quite a relieve. Excellent Work.
Done right. Easy to book a flight with no hassle. All went well from beginning to the end.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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