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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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New Jersey
1 review
0 helpful votes
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My Review
July 26, 2021
Updated review

Very easy to book flight. I just put in the airports departure & arrival date and I got what I needed.

Date of experience: July 26, 2021

Very easy to book flight
July 26, 2021
Previous review

Very easy to book flight.

Date of experience: July 26, 2021
Florida
1 review
0 helpful votes
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I don't know how they got 4 plus stars, when they can't even help you when you get your flights canceled. They just say rebook it and charge you more money for it. There customers service very rude does not help to do anything other then hand ball the problem. Fully I got my money back for the flight cancellation. After 2.5hrs on the phone.

Date of experience: July 26, 2021
Florida
1 review
0 helpful votes
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Purchased boarding passes were not delivered…called them many time the day before and on the day itself of my flight but no one could help me. I asked for refund and they said they cannot refund it anymore but they couldn't help me with it…

Date of experience: July 26, 2021

Cheapest price I saw from the other airlines
July 12, 2021
Previous review

Cheapest price I saw from the other airlines.

Date of experience: July 12, 2021
Bangladesh
1 review
0 helpful votes
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More cheap will be better for me
July 25, 2021
Updated review

Good service, but most of time after choosing the flight at the end it's showing ticket sold out, it's really unexpected

Date of experience: July 25, 2021

Good service
July 25, 2021
Previous review

Good service

Date of experience: July 25, 2021
California
1 review
0 helpful votes
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Easy, cafeteria style options.
July 25, 2021
Updated review

Cheap and easy straight forward site. Not as confusing than other sites.

Date of experience: July 25, 2021

Cheap and easy
July 24, 2021
Previous review

Cheap and easy

Date of experience: July 24, 2021
Spain
1 review
0 helpful votes
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No Customer Support Online or by Phone!
August 24, 2021
Updated review

I was looking at seats and one was added that I did not intend or want. I could not change it. I tried calling your 24/7 numbers - a bunch of them in US and UK and each one hangs up after answering machine. What's the point of advertising 24/7 contact possibility when I am yet to get a person online or on the telephone?

Date of experience: July 25, 2021

I was looking at seats and one was added that I did...
August 24, 2021
Previous review

I was looking at seats and one was added that I did not intend or want. I could not change it. I tried calling your 24/7 numbers - a bunch of them in US and UK and each one hangs up after answering machine. What's the point of advertising 24/7 contact possibility when I am yet to get a person online or on the telephone?

Date of experience: July 25, 2021
Lebanon
1 review
0 helpful votes
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Traveling
July 24, 2021
Updated review

Great! Thank you.
Good price
Easy
Simple
Convenience

Date of experience: July 24, 2021

Great!
July 22, 2021
Previous review

Great! Thank you.

Date of experience: July 22, 2021
California
1 review
0 helpful votes
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Fast and convenient booking website
July 24, 2021
Updated review

Im disappointed i can not choose sits without extra payment

Date of experience: July 24, 2021

Im disappointed i can not choose sits without extra...
July 24, 2021
Previous review

Im disappointed i can not choose sits without extra payment

Date of experience: July 24, 2021
Albania
1 review
0 helpful votes
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The cheapoair website has the worse service ever. Be aware because they are liars. I booked my tickets a month ago for traveling from Albania to Usa, after a week they canceled the half of the trip and asked me to pay more because the airlines canceled the tickets. After a lot of discussions they find me an other ticket but they changed the destination airport.
After two other weeks they changed again my tickets and telling " we can't do nothing because the airline changed the ticket". The layover goes up to 7 hors and 35 min i paid the tickets with a layover 2 hours.
At the time when i booked my tickets i paid more and choose a short layover. The tickets with 7 hours and up were 200$ cheaper.
I try to contact the customer service but they hang up the phone or left me on hold for more than 1 hour. After I reached them they told if you want a tickets with a short layover you have to pay more.
I don't know what to do?
The customer service representative are rude.
They are liars, stealers.
Never never book a ticket with them

Date of experience: July 24, 2021
Washington
1 review
0 helpful votes
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Unsatisfied customer!
August 23, 2021
Updated review

I am applaud at your Cheapo Air reservationist attempt to extort extra monies from me, and wouldn't not assist in assigning me a seat even after the mishap online.
I will be issuing a full complaint at this outrageous incident, and the fact that I as a customer couldn't speak with a supervisor because according to Anna "They are all in a meeting and unable"!

Date of experience: July 24, 2021

I am applaud at your Cheapo Air reservationist attempt...
August 22, 2021
Previous review

I am applaud at your Cheapo Air reservationist attempt to extort extra monies from me, and wouldn't not assist in assigning me a seat even after the mishap online.
I will be issuing a full complaint at this outrageous incident, and the fact that I as a customer couldn't speak with a supervisor because according to Anna "They are all in a meeting and unable"!

Date of experience: July 23, 2021
Panama
1 review
0 helpful votes
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Viaje de placer
July 23, 2021
Updated review

I like the attention and the speed thanks It is safe and I have had good experience with you

Date of experience: July 23, 2021

I like the attention and the speed thanks
July 23, 2021
Previous review

I like the attention and the speed thanks

Date of experience: July 23, 2021
Hong Kong
1 review
0 helpful votes
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Quick to Respond
July 23, 2021
Updated review

I had to change my scheduled flight and noticed there was an error with my name on flight ticket. However, it was nice to be able to speak to a human rather than robot who was eager to resolve the issues.

Date of experience: July 23, 2021

Very helpful in rescheduling flights
July 31, 2021
Previous review

Very helpful in rescheduling flights. Nice to be able to speak to a human when things go wrong.

Date of experience: July 1, 2021
Florida
1 review
0 helpful votes
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Nice and easy
July 23, 2021
Updated review

I found a lot of good options to book my flights. Very good deals on it.

Date of experience: July 23, 2021

NICE AND EASY
July 23, 2021
Previous review

NICE AND EASY

Date of experience: July 23, 2021
Georgia
1 review
0 helpful votes
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Efficient
July 23, 2021
Updated review

Quick and easy... simple steps. Finished with steps in an easy format

Date of experience: July 23, 2021

Quick and easy
July 23, 2021
Previous review

Quick and easy

Date of experience: July 23, 2021
Colorado
1 review
0 helpful votes
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Excellent customer service and ownership.
July 23, 2021
Updated review

Christy was incredible to handle my matters and rebooked tickets with great way and best deal. Thank you so much.

Date of experience: July 23, 2021

Christy was incredible to handle my matters and rebooked...
July 23, 2021
Previous review

Christy was incredible to handle my matters and rebooked tickets with great way and best deal. Thank you so much.

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
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Allstars
July 23, 2021
Updated review

Very explanatory to make it easy to book.
Details on all Aspects!
I will recommend

Date of experience: July 23, 2021

Easy booking
July 23, 2021
Previous review

Easy booking

Date of experience: July 23, 2021
California
1 review
0 helpful votes
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Happy Customer
July 23, 2021
Updated review

First time user! It won't be my last! I'm really pleased!

Date of experience: July 23, 2021

First time user!
July 23, 2021
Previous review

First time user! It won't be my last! I'm really pleased!

Date of experience: July 23, 2021
Florida
1 review
0 helpful votes
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Excellent!
July 23, 2021
Updated review

Excellent Service as I like non-stop service and the time of flights...

Date of experience: July 23, 2021

Excellent!
July 23, 2021
Previous review

Excellent!

Date of experience: July 23, 2021
Missouri
1 review
0 helpful votes
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Good service overall
July 23, 2021
Updated review

Great job thanks for everything you did for me to date

Date of experience: July 23, 2021

Great job thanks
July 23, 2021
Previous review

Great job thanks

Date of experience: July 23, 2021
Canada
1 review
0 helpful votes
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I bought a ticket, and after a week the flight has been cancelled then i asked for full refund, which they said that i am entitled for a full refund, now i discover that they deducted more than 100CAD as service fees, and the refund will be processed in 1 or 2 bill cycles which can be 2 month, why should i bear this payment on my credit card for 1 or 2 month?

Date of experience: July 23, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209