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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Texas
1 review
0 helpful votes
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Worst company ever!
August 27, 2021
Updated review

Chat service is the worst I have ever encountered no one knows how to do anything its ridiculous thus us the last time I'm buying anything from Cheapoair its crap! All I needed is to fix the spelling of my sons name and no one there knows how to do that!

Date of experience: July 28, 2021

Chat service is the worst I have ever encountered no...
August 27, 2021
Previous review

Chat service is the worst I have ever encountered no one knows how to do anything its ridiculous thus us the last time I'm buying anything from Cheapoair its crap! All I needed is to fix the spelling of my sons name and no one there knows how to do that!

Date of experience: July 28, 2021
Uruguay
1 review
0 helpful votes
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Es la primera vez, todavia no tengo mucho mas experiencia
August 27, 2021
Updated review

Muy buena la pagina, accesible y facil de completar

Date of experience: July 28, 2021

Muy buena la pagina, accesible y facil de completar
July 28, 2021
Previous review

Muy buena la pagina, accesible y facil de completar

Date of experience: July 28, 2021
Illinois
1 review
0 helpful votes
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Vacation
July 28, 2021
Updated review

Ok, too many pages to view. First time using a site not directly an airline.

Date of experience: July 28, 2021

Ok, too many pages to view
July 14, 2021
Previous review

Ok, too many pages to view.

Date of experience: July 14, 2021
Massachusetts
1 review
0 helpful votes
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Precise
July 27, 2021
Updated review

Perfect and easy-thank you - look forward to hearing more details

Date of experience: July 27, 2021

Perfect and easy
July 27, 2021
Previous review

Perfect and easy

Date of experience: July 27, 2021
New York
1 review
0 helpful votes
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Mr
July 27, 2021
Updated review

It was a great experience very helpful and easy to navigate through

Date of experience: July 27, 2021

Good awesome
July 27, 2021
Previous review

Good awesome

Date of experience: July 27, 2021
South Dakota
1 review
0 helpful votes
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Very satisfied with how they used my refund from COVID
July 27, 2021
Updated review

Very satisfied with how they used my refund from COVID to reschedule my trip. I paid the difference but it was minimal.

Date of experience: July 27, 2021

Handled my COVID tickets very well
July 27, 2021
Previous review

Handled my COVID tickets very well.

Date of experience: July 27, 2021
New York
1 review
0 helpful votes
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I am so excited to be part of this unique platform/website Cheapo-air.com

Date of experience: July 27, 2021

I am so excited to be part of this unique platform/website...
July 27, 2021
Previous review

I am so excited to be part of this unique platform/website Cheapo-air.com

Date of experience: July 27, 2021
Hawaii
1 review
0 helpful votes
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Easy and Effective!
July 27, 2021
Updated review

Very easy to use and the people are helpful.
When I had to talk to a representative about an issue, he was friendly and helped me quickly and effectively. I have confidence in their ability to get it done!

Date of experience: July 27, 2021

Very easy to use and the people are helpful
July 27, 2021
Previous review

Very easy to use and the people are helpful.

Date of experience: July 27, 2021
California
1 review
0 helpful votes
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Awesome price
July 27, 2021
Updated review

Awesome price; the options are very extensive and help

Date of experience: July 27, 2021

Awesome price
July 27, 2021
Previous review

Awesome price

Date of experience: July 27, 2021
California
1 review
0 helpful votes
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Happy
July 27, 2021
Updated review

Good promotion very satisfied with the promotion I found

Date of experience: July 27, 2021

Good promotion
July 27, 2021
Previous review

Good promotion

Date of experience: July 27, 2021
New York
1 review
0 helpful votes
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Follow up
July 27, 2021
Updated review

Great experience and easy to use the web site. Always can get help as needed.

Date of experience: July 27, 2021

Great experience
July 14, 2021
Previous review

Great experience

Date of experience: July 14, 2021
Texas
1 review
0 helpful votes
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Don't book with this company
August 26, 2021

I pay for 3 people 2 adult an one child to stay all inclusive in hard rock in puerto vallarta when I get there they say cheapoair only pay for 2 people I call them they never answer they answered only by emails that day before I was to comeback
I ended up paying for my son and until now I just received an email saying that they are sorry but it was my fault

My vacation ended up being a nightmare thanks to them i never booked with them

Date of experience: July 27, 2021
Arizona
1 review
0 helpful votes
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So easy thank you! First time customer, now a forever customer.

Date of experience: July 27, 2021

So easy thank you!
July 27, 2021
Previous review

So easy thank you!

Date of experience: July 27, 2021
Bahrain
1 review
0 helpful votes
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No body is helping me with how many bags I can carry on board? How many kg. The Airline are not answering. Lines always busy. I always buy from you but this is my only worry. Booking number is *******

Date of experience: July 27, 2021

No body is helping me with how many bags I can carry...
August 26, 2021
Previous review

No body is helping me with how many bags I can carry on board? How many kg. The Airline are not answering. Lines always busy. I always buy from you but this is my only worry. Booking number is 72382408

Date of experience: July 27, 2021
Romania
1 review
0 helpful votes
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Travel Expenses- Customer Service
August 26, 2021
Updated review

Overall good experience; have had a difficult time accessing the application from my mobile device. Customer service is not available 24/7, and it's inconvenient when traveling overseas. Ended changing my flight and the fees are a bit high and the final price was almost double my initial budget. Special circumstances were a factor both on my end and the company, tricky communication. Still expecting some effort regarding a possible refund. I was happy with the attitude and help if the customer representatives, but availability overseas is not 24/7.

Thank you

Date of experience: July 27, 2021

Overall good experience; have had a difficult time...
August 26, 2021
Previous review

Overall good experience; have had a difficult time accessing the application from my mobile device. Customer service is not available 24/7, and it's inconvenient when traveling overseas.

Thank you

Date of experience: July 26, 2021
Washington
1 review
0 helpful votes
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Gr88888!
July 26, 2021
Updated review

Easy to book a car and cheaper than everyone else definitely will use CheapOair again.

Date of experience: July 26, 2021

Easy to book a car
July 26, 2021
Previous review

Easy to book a car

Date of experience: July 26, 2021
California
1 review
0 helpful votes
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Excellent site to use and choose ticket
July 26, 2021
Updated review

I have had good experience in the past so I will continue to use it when needed

Date of experience: July 26, 2021

Excellent, everting is good, i love it
July 26, 2021
Previous review

Excellent, everting is good, i love it. Thank you

Date of experience: July 26, 2021
Tennessee
1 review
0 helpful votes
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Don't overwhelm with ads and lose connection
July 26, 2021
Updated review

Worked as intended and difficulty printing confirm

Date of experience: July 26, 2021

Worked as intrended
July 26, 2021
Previous review

Worked as intrended

Date of experience: July 26, 2021
California
1 review
0 helpful votes
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Customer service is very poor
August 25, 2021
Updated review

Very poor customer service fronted by a "Virtual" assistant.

Date of experience: July 26, 2021

Very poor customer service fronted by a "Virtual" assistant
August 24, 2021
Previous review

Very poor customer service fronted by a "Virtual" assistant.

Date of experience: July 25, 2021
Florida
1 review
0 helpful votes
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Booking With Ease
July 26, 2021
Updated review

This site was easy to navigate and about $50 cheaper than the others

Date of experience: July 26, 2021

This site was easy to navigate and about $50 cheaper...
July 25, 2021
Previous review

This site was easy to navigate and about $50 cheaper than the others

Date of experience: July 25, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209