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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Chat service is the worst I have ever encountered no one knows how to do anything its ridiculous thus us the last time I'm buying anything from Cheapoair its crap! All I needed is to fix the spelling of my sons name and no one there knows how to do that!
Chat service is the worst I have ever encountered no one knows how to do anything its ridiculous thus us the last time I'm buying anything from Cheapoair its crap! All I needed is to fix the spelling of my sons name and no one there knows how to do that!
Muy buena la pagina, accesible y facil de completar
Muy buena la pagina, accesible y facil de completar
Ok, too many pages to view. First time using a site not directly an airline.
Perfect and easy-thank you - look forward to hearing more details
Very satisfied with how they used my refund from COVID to reschedule my trip. I paid the difference but it was minimal.
I am so excited to be part of this unique platform/website Cheapo-air.com
I am so excited to be part of this unique platform/website Cheapo-air.com
Very easy to use and the people are helpful.
When I had to talk to a representative about an issue, he was friendly and helped me quickly and effectively. I have confidence in their ability to get it done!
Very easy to use and the people are helpful.
Good promotion very satisfied with the promotion I found
Great experience and easy to use the web site. Always can get help as needed.
I pay for 3 people 2 adult an one child to stay all inclusive in hard rock in puerto vallarta when I get there they say cheapoair only pay for 2 people I call them they never answer they answered only by emails that day before I was to comeback
I ended up paying for my son and until now I just received an email saying that they are sorry but it was my fault
My vacation ended up being a nightmare thanks to them i never booked with them
So easy thank you! First time customer, now a forever customer.
No body is helping me with how many bags I can carry on board? How many kg. The Airline are not answering. Lines always busy. I always buy from you but this is my only worry. Booking number is *******
No body is helping me with how many bags I can carry on board? How many kg. The Airline are not answering. Lines always busy. I always buy from you but this is my only worry. Booking number is 72382408
Overall good experience; have had a difficult time accessing the application from my mobile device. Customer service is not available 24/7, and it's inconvenient when traveling overseas. Ended changing my flight and the fees are a bit high and the final price was almost double my initial budget. Special circumstances were a factor both on my end and the company, tricky communication. Still expecting some effort regarding a possible refund. I was happy with the attitude and help if the customer representatives, but availability overseas is not 24/7.
Thank you
Overall good experience; have had a difficult time accessing the application from my mobile device. Customer service is not available 24/7, and it's inconvenient when traveling overseas.
Thank you
Easy to book a car and cheaper than everyone else definitely will use CheapOair again.
I have had good experience in the past so I will continue to use it when needed
Excellent, everting is good, i love it. Thank you
Worked as intended and difficulty printing confirm
Very poor customer service fronted by a "Virtual" assistant.
Very poor customer service fronted by a "Virtual" assistant.
This site was easy to navigate and about $50 cheaper than the others
This site was easy to navigate and about $50 cheaper than the others
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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