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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Panama
1 review
0 helpful votes
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EXCELLENT
July 30, 2021
Updated review

Excellent! Easy to book, easy to pay. No hassles. Everything was okay.

Date of experience: July 30, 2021

Excellent!
July 30, 2021
Previous review

Excellent!

Date of experience: July 30, 2021
North Carolina
1 review
0 helpful votes
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Millie
July 30, 2021
Updated review

I usually choose Copa for my flights to Guatemala to visit my family

Date of experience: July 30, 2021

I usually choose Copa for my flights
July 30, 2021
Previous review

I usually choose Copa for my flights

Date of experience: July 30, 2021
Canada
1 review
0 helpful votes
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The hotels shows "free cancellation" and it's mentioned nowhere that the fee will be charged for cancellations because it's quite clear free cancellation means free cancellation and no fee. Please beware and use another site to book accommodation

Date of experience: July 30, 2021
District of Columbia
3 reviews
0 helpful votes
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Great service
July 30, 2021
Updated review

Quick and easy searches and great prices plus they sent me a discount promo code!

Date of experience: July 30, 2021

Quick and easy searches and great prices
July 30, 2021
Previous review

Quick and easy searches and great prices.

Date of experience: July 30, 2021
New Zealand
1 review
0 helpful votes
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Good booking
July 30, 2021
Updated review

It has been easy to make a booking, easy to find what I was looking for

Date of experience: July 30, 2021

It has been easy to book
July 30, 2021
Previous review

It has been easy to book

Date of experience: July 30, 2021
New York
1 review
0 helpful votes
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Incredibly Fast
July 29, 2021
Updated review

Hands down the most easiest booking I've ever done!

Date of experience: July 29, 2021

Hands down the most easiest booking I've ever done!
July 29, 2021
Previous review

Hands down the most easiest booking I've ever done!

Date of experience: July 29, 2021
Montana
1 review
0 helpful votes
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Great quick service
July 29, 2021
Updated review

Fast and easy. Always a pleasure dealing with CheapOair, very satisfied.

Date of experience: July 29, 2021

Fast and easy
July 29, 2021
Previous review

Fast and easy.

Date of experience: July 29, 2021
Texas
1 review
0 helpful votes
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Horrible
August 28, 2021

They sold me a ticket that can't be changed, reusable, credited or refunded! What means that I lose my money. Be cause something came out and I won't be able to flight on the day I planned.

Date of experience: July 29, 2021
New York
1 review
0 helpful votes
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AWESOME EL PASO TEXAS!
July 29, 2021
Updated review

Great customer service, and awesome unbeatable prices

Date of experience: July 29, 2021

Great customer service!
July 29, 2021
Previous review

Great customer service!

Date of experience: July 29, 2021
Georgia
1 review
0 helpful votes
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I just need to no about my round trip
July 29, 2021
Updated review

This day and time everyone needs a little help yes because I can't find when do I depart and I have a round trio

Date of experience: July 29, 2021

This day and time everyone needs a little help
July 20, 2021
Previous review

This day and time everyone needs a little help

Date of experience: July 20, 2021
Pennsylvania
1 review
0 helpful votes
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Great
July 29, 2021
Updated review

Nice experience and better than other sites I used before

Date of experience: July 29, 2021

Nice experience as always
July 29, 2021
Previous review

Nice experience as always

Date of experience: July 29, 2021
California
1 review
0 helpful votes
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Best value
July 29, 2021
Updated review

Great prices- great availability. Very satisfied. We have a very small airport in a very rural area, and these folks were able to get us a great deal

Date of experience: July 29, 2021

Great prices
July 29, 2021
Previous review

Great prices- great availability..

Date of experience: July 29, 2021
Texas
1 review
0 helpful votes
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I tested COVID positive while on vacation and when I tried to ask if I could be refunded in order to book another flight they would not EVEN THOUGH I BECAMW COVID POSITIVE! They would do nothing! This is outrageous during the pandemic. It's not like I wasn't going to use the money to buy a plane ticket to go home! I'm stuck where I'm at and I have to spend MORE money to get another ticket because this outrageous commonly doesn't empathize that the pandemic is still happening! Even if you had a death in the family they wouldn't. Even if I was hospitalized they wouldn't. I know I'm only one person and there may be others but me personally will not book through them again. I know it's a big business and mommy small pennies won't make a difference but I'm putting this out to everyone how this company is not understanding due to the pandemic. I didn't CHOOSE to get COVID. I work in the ER in COVID! I help people and I got COVID because of it. I don't recall my booking number.

Date of experience: July 29, 2021
Florida
1 review
0 helpful votes
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I provided a discount code in three places and it was not applied.

Date of experience: July 29, 2021

I provided a discount code in three places and it was...
August 28, 2021
Previous review

I provided a discount code in three places and it was not applied.

Date of experience: July 29, 2021
California
1 review
0 helpful votes
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Vacation time!
July 29, 2021
Updated review

Easy choice selections of all available flights and times

Date of experience: July 29, 2021

Simple process to find flights and seats
July 28, 2021
Previous review

Simple process to find flights and seats

Date of experience: July 28, 2021
Connecticut
1 review
0 helpful votes
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Not overall satisfied
August 28, 2021
Updated review

This is my 3rd time TRYING to book this flight! Twice online. Once via phone. THIS is the first time it MAY be actually going thru, and HOPEFULLY my credit card ONLY getting charged once!

Date of experience: July 29, 2021

This is my 3rd time TRYING to book this flight!
August 28, 2021
Previous review

This is my 3rd time TRYING to book this flight! Twice online. Once via phone. THIS is the first time it MAY be actually going thru, and HOPEFULLY my credit card ONLY getting charged once!

Date of experience: July 29, 2021
Texas
1 review
0 helpful votes
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BAD COMPANY. Waste time and money. Agent spelled name wrong. I called them to correct it. They said you have to be more. I said it's your agent mistake and you want to charge me for it!?

Date of experience: July 29, 2021
New York
1 review
0 helpful votes
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Easy and great price
July 28, 2021
Updated review

Very Fast and easy and the prices were reasonable. My experience was really good

Date of experience: July 28, 2021

Fast and easy
July 28, 2021
Previous review

Fast and easy

Date of experience: July 28, 2021
Maryland
1 review
0 helpful votes
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Good experience with cheapOair
July 28, 2021
Updated review

Thank you, your staffs are very helpful, courteous and warm chatting.

Date of experience: July 28, 2021

Thank you, your staffs are very helpful
July 28, 2021
Previous review

Thank you, your staffs are very helpful

Date of experience: July 28, 2021
California
1 review
0 helpful votes
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Airfare
August 27, 2021
Updated review

Rip off on cost of seats-there is no excess except greed for the cost of the seats

Date of experience: July 28, 2021

Rip off on cost of seats
August 27, 2021
Previous review

Rip off on cost of seats

Date of experience: July 28, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209