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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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New York
1 review
0 helpful votes
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Very Good.
September 4, 2021
Updated review

Good experience, easy to navigate through the booking. The prize was a little higher than I expected but satisfied.

Date of experience: September 4, 2021

Good experience, easy to navigate through the booking
September 4, 2021
Previous review

Good experience, easy to navigate through the booking. The prize was a little higher than I expected but satisfied.

Date of experience: September 4, 2021
Colorado
2 reviews
0 helpful votes
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Jeff Fox
September 4, 2021
Updated review

Have used you for years and am just now registering.

Date of experience: September 4, 2021

Have used you for years and am just now registering
September 4, 2021
Previous review

Have used you for years and am just now registering.

Date of experience: September 4, 2021
California
1 review
0 helpful votes
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No help in understanding changes
October 4, 2021
Updated review

Tried find out why my trip is marked as a 34 hr trip am trying verify info

Date of experience: September 4, 2021

Tried find out why my trip is marked as a 34 hr trip...
October 3, 2021
Previous review

Tried find out why my trip is marked as a 34 hr trip am trying verify info

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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I had a booking to Ukraine and back. When I already been in Ukraine, I had a e- mail from CheapOair that my air company (Lufthansa) changed the my time of flight. I agreed, as it was 35 min earlier for departure. But a day late I had an another e- mail, explaining that my returning flight is postponed in one week. I cannot accept this porpoise, as I had to be back earlier and might be fired if I am not on my work on time. And my name was not in the list of the passengers when I have to return to Ukraine! I was left unprotected and ignored in the foreign country without of any changes to survive! Fortunately, I had a phone and was able to connect with my sun- in law, who is the lawyer and he contacted with Lufthansa, urging for help and warning the legal action may take a place. Only due to understanding and professionalism of Lufthansa manager, they issued me the new ticket and gave me the chance to return to my home. I feel very unsafe to have any deal with CheapOair and advice anyone to avoid any deal with this company if they do not want the have the real trouble in their travel.

Date of experience: September 4, 2021
Italy
1 review
0 helpful votes
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Hard to deal with, until I had great customer service.
October 4, 2021
Updated review

Trying to keep up with all the changes. Hope you are finally done.

Date of experience: September 4, 2021

El Cheapo, like the Cigar
October 3, 2021
Previous review

Trying to keep up with all the changes. Unable to speak with a person. Reservation number is lost by Cheapoair and I will have to spend endless hours fixing your mistake..

Date of experience: September 3, 2021
North Carolina
1 review
0 helpful votes
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Great Last-Minute Deal
September 4, 2021
Updated review

Easy to navigate; superior rates in comparison to other sites!

Date of experience: September 4, 2021

Easy to navigate; superior rates in comparison to other...
September 4, 2021
Previous review

Easy to navigate; superior rates in comparison to other sites!

Date of experience: September 4, 2021
Greece
1 review
0 helpful votes
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It was all good
September 4, 2021
Updated review

Always the best service. Cheapo has a great team and they always want to help.

Date of experience: September 4, 2021

A great service that I have used for years now
September 3, 2021
Previous review

A great service that I have used for years now.

Date of experience: September 3, 2021
Connecticut
1 review
0 helpful votes
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It was quick and easy. Fast and easy, still waiting for the updated itinerary with seating purchase to be emailed to me.

Date of experience: September 3, 2021

It was quick and easy
September 3, 2021
Previous review

It was quick and easy.

Date of experience: September 3, 2021
California
1 review
0 helpful votes
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Great UI for Bargain Hunting
September 3, 2021
Updated review

Great fare! I was able to secure a mixed business/first class booking for my wife and me. She just fractured her ankle so every comfort will help. Thanks to CheapoAir we got a very competitive price - not much more than Premium Economy!

Date of experience: September 3, 2021

Great fare!
September 3, 2021
Previous review

Great fare!

Date of experience: September 3, 2021
Puerto Rico
1 review
0 helpful votes
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Best and fast
September 3, 2021
Updated review

My second time looking on CheapOair for good prices and available flights.

Date of experience: September 3, 2021

Great service
September 3, 2021
Previous review

Great service

Date of experience: September 3, 2021
Nevada
1 review
0 helpful votes
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Smooth transaction
September 3, 2021
Updated review

It was easy, but the dates I intended to travel was not available, Novel was very helpful. She transferred me. I am on the phone Isla is helping me with changes. They are an asset to your company

Date of experience: September 3, 2021

It was easy, but the dates I intended to travel was...
September 3, 2021
Previous review

It was easy, but the dates I intended to travel was not available, Novel was very helpful. She transferred me. I am on the phone Isla is helping me with changes. They are an asset to your company

Date of experience: September 3, 2021
Nevada
1 review
0 helpful votes
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I cna't get hold of you. I am booked for a flight on DEc 7. What do I do if I can't enter the country Sweden due to covid 19? Please let me know. Can I postpone the flight?

Date of experience: September 3, 2021

I cna't get hold of you
October 1, 2021
Previous review

I cna't get hold of you. I am booked for a flight on DEc 7. What do I do if I can't enter the country Sweden due to covid 19? Please let me know. Can I postpone the flight?

Date of experience: September 1, 2021
Ohio
1 review
0 helpful votes
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Payment status resolved
October 3, 2021
Updated review

I don't believe my booking has been paid for due to not coming out of my bank. But according to online help, it is paid. I am worried that I will lose my reservations when your company finally realizes that you have not been paid!

I see the payment came out of my bank yesterday. Thank you for resolving the issue.

Date of experience: September 3, 2021

I don't believe my booking has been paid for due to...
October 2, 2021
Previous review

I don't believe my booking has been paid for due to not coming out of my bank. But according to online help, it is paid. I am worried that I will lose my reservations when your company finally realizes that you have not been paid!

Date of experience: September 2, 2021
Florida
1 review
0 helpful votes
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Constant upsales.
October 3, 2021
Updated review

So far it has been very easy to get my flights booked but at every turn there is an email or a phone call trying to upsell me something else. A bit annoying.

Date of experience: September 3, 2021

So far it has been very easy to get my flights booked
September 3, 2021
Previous review

So far it has been very easy to get my flights booked

Date of experience: September 3, 2021
Illinois
1 review
0 helpful votes
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Waited forever for Chat Agent
October 2, 2021
Updated review

Chose to CHAT with agent about false information on my itinerary. Was put on hold 7 or more times after first agent tried to help, to no avail. Total time on phone was nearly TWO hours to resolve this. No way to accept or decline the time change in itinerary which you require. Also charged $35 extra for seating, yet form says I have no right to choose seating. Also charged large "post booking" fee. What's THAT?

Date of experience: September 2, 2021

No way to accept or decline this time change, which...
October 2, 2021
Previous review

No way to accept or decline this time change, which you require. Also charged $35 extra for seating, yet form says I have no right to choose seating. Also charged large "post booking" fee. What's THAT?

Date of experience: September 2, 2021
Illinois
1 review
0 helpful votes
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Helpful
September 2, 2021
Updated review

Fast helpful & great prices well explained. Understanding

Date of experience: September 2, 2021

Fast helpful
September 2, 2021
Previous review

Fast helpful

Date of experience: September 2, 2021
Florida
1 review
0 helpful votes
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Booking flight
September 2, 2021
Updated review

Great job so far I am very pleased. Keep up the good work

Date of experience: September 2, 2021

Great job so far
September 2, 2021
Previous review

Great job so far

Date of experience: September 2, 2021
Uruguay
1 review
0 helpful votes
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Travel
September 2, 2021
Updated review

Very convenient. Excellent service! I use it very often for my International tríps for business or turism.

Date of experience: September 2, 2021

Very convenient
September 2, 2021
Previous review

Very convenient. Excellent service!

Date of experience: September 2, 2021
Germany
1 review
0 helpful votes
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So far, it has worked out to our satisfaction.
September 2, 2021
Updated review

We have been looking for a good package and spotted you. Well done, thanks!

Date of experience: September 2, 2021

Well done, thanks!
September 2, 2021
Previous review

Well done, thanks!

Date of experience: September 2, 2021
Lebanon
1 review
0 helpful votes
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Great service!
September 2, 2021
Updated review

Very practical, efficient, clear instructions and great service

Date of experience: September 2, 2021

Everything was clear thanks
September 2, 2021
Previous review

Everything was clear thanks

Date of experience: September 2, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209