On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Gracias
Muchas gracias.
Aun no he recibido los numeros de boletos
I love the price everything its pretty easy in this website.
I love the price everything its pretty easy in this website.
I cant get an answer how many kilograms of luggage I am allowed for check in. No details on my ticket and I emailed few times but I didnt get an clear answer.
But overall experience it was good Thank you
I cant get an answer how many kilograms of luggage I am allowed to have. Thank you
Picking out seats was impossible and expensive. I didn't really understand how to choose. Thought I had gotten the seats then they went thru it again so I might have double seats
Transaction was simple and to the point
Payment was easy to make
I have been getting my air fare thru cheapoair and so far I have not a bad experience with them.
Everything ended okay, after a hassle with the website.
Your website was not too cooperative, especially at end of my transaction.
I have found a good deal online but wanted to make sure so I called their cs line, at first the guy was nice and was taking down my info, he said it will not take long, my 15 min call ended up more than 2hours and a half, the guy said the amount in more than 5000 US $ so he can process 4500 on one card and the balance on a # card, I said okay fine, was ready with my second card, than he said he has to transfer me to someone else. Back and forth my call was 2hrs and a half with no solution, I got fed up especially that I was calling from a long distance, so I called to canceal, they would put me on hold than hang up, they tried everyway not yo canceal my flight, I had explained that I am calling long distance, no one cared, they kept saying hold one 1 min than they would disappear than hang up. Worst experience ever- avoid booking with this company.
Note: finally got hold of one agent after attempting to canceal my ticket 7 times, he did the canceallation and he told me it would take 7 to 15 business days. Will check in 2 weeks to see if my money is fully returned to my account
The service was very nicest d the prices was cheaper and I did t have to wait for my confirmation
Very good. Help with car would be a 5 star but realized the airport in Laramie is very small.
I purchased for a previous trip your protection plan and it was a fraud.
I purchased your protection plan and it was a fraud.
Great Deal on fare. Please Print For Mr. Dobbs at Room Sounds like an encyclopedia.
I Always Like To Book My flights With CheapOair.com! I Get The Best Price On Flights and It Is Easy To Choose Your Flights, Reservations, Options and Travel Needs.
Great experience and rapid response when booking my flight, also the booking platform was guest friendly
I am having difficulty trying to keep my information in the same place, you don't have my booking in my account and I can't check it by putting the booking number it
I am having difficulty trying to keep my information in the same place, you don't have my booking in my account and I can't check it by putting the booking number it
CheapOAir efficiently does the booking arrangements right.
CheapOAir efficiently does the booking arrangements right.
I was able to book quickly and easily. The experience was fine.
Great site, plenty of choices! Great prices... the options are easy to understand & navigate through
Great site, plenty of choices! Great prices!
User friendly. And easy to understand even I'm not tech guy to use the app because of my age
It was easy to book through this website! They have a lot of options!
Amazing looking forward to my trip
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/