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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Kansas
1 review
0 helpful votes
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Ustedes cobran más que la aerolínea
October 13, 2021
Updated review

Por todo quieren cobrar es un robo compre los boletos y pague por ellos pero después me cobran más y más

Date of experience: September 13, 2021

Por todo quieren cobrar
October 12, 2021
Previous review

Por todo quieren cobrar

Date of experience: September 12, 2021
Mississippi
1 review
0 helpful votes
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Bs
September 12, 2021
Updated review

Good so far i do not like this requirement this is bs

Date of experience: September 12, 2021

Good so far i do not like this requirement
September 12, 2021
Previous review

Good so far i do not like this requirement

Date of experience: September 12, 2021
Georgia
1 review
0 helpful votes
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Sweet
September 12, 2021

Fast and easy to use. Used them before always a good experience

Date of experience: September 12, 2021
Colorado
1 review
0 helpful votes
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I always receive Excellent Service and Affordable Tickets!
September 12, 2021
Updated review

Good Experience with your company it is easy to deal with

Date of experience: September 12, 2021

GOOD EXPERIENCE AS ALLWAYS
September 12, 2021
Previous review

GOOD EXPERIENCE AS ALLWAYS

Date of experience: September 12, 2021
California
1 review
0 helpful votes
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Bots are overrated
September 12, 2021
Updated review

Website easy to navigate and understand although it froze several times. The chosen field of airports did not 'hold'. I typed in Shanghai All airports but when I checked later it had changed to just Hongqiao. This happened several times and I eventually had to type in Pudong and check flights from that airport individually.
There was a bit of a wait when I wanted to speak to someone, but the person was very professional and patient.
Please please please get rid of the bots and employ humans!
It really would make such a positive difference.
No one likes having to deal with bots.
I have booked with you because my Qantas flight with Orbitz was pulled and I have had to scramble for a new itinerary. So now I feel a little insecure about travel in these uncertain times. That's why I have clicked on 'Yes' below asking you to check that everything is ok with the booking. Will the flight really take off? Will I ever get home? I won't be the only one feeling this way and customers will need some reassurance. Thank you for reading.

Date of experience: September 12, 2021

Website easy to navigate and understand although it...
September 11, 2021
Previous review

Website easy to navigate and understand although it froze several times. The chosen field of airports did not 'hold'. I typed in Shanghai All airports but when I checked later it had changed to just Hongqiao. This happened several times and I eventually had to type in Pudong and check flights from that airport individually.
There was a bit of a wait when I wanted to speak to someone, but the person was very professional and patient.
Please please please get rid of the bots and employ humans!
It really would make such a positive difference.
No one likes having to deal with bots.
I have booked with you because my Qantas flight with Orbitz was pulled and I have had to scramble for a new itinerary. So now I feel a little insecure about travel in these uncertain times. That's why I have clicked on 'Yes' below asking you to check that everything is ok with the booking. Will the flight really take off? Will I ever get home? I won't be the only one feeling this way and customers will need some reassurance. Thank you for reading.

Date of experience: September 11, 2021
Turkiye
1 review
0 helpful votes
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Perfect
September 11, 2021

You guys do a good job.
Second time with you and I'll always use you.

Date of experience: September 11, 2021
1 review
0 helpful votes
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Delightful
September 11, 2021
Updated review

Easy to make a booking and describe detail all informations. This is my first time online booking but not difficult to make it. Easy to understand how to make and really helpful their giving informations.

Date of experience: September 11, 2021

Easy to make a booking
September 11, 2021
Previous review

Easy to make a booking

Date of experience: September 11, 2021
Texas
1 review
0 helpful votes
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Easy
September 10, 2021
Updated review

Fairly simple. No hidden costs if you don't ask for upgrades

Date of experience: September 10, 2021

Fairly simple
September 10, 2021
Previous review

Fairly simple. No hidden costs if you don't ask for upgrades

Date of experience: September 10, 2021
California
1 review
0 helpful votes
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EFFICIENT reservation process. Overwhelmed by additional adds
September 10, 2021
Updated review

EXTREMELY efficient. Very accessible.
But overwhelmed by the additional perks and advertisement. Adds basically camoflauged my ability to see the Confirmation links to click.

Date of experience: September 10, 2021

EXTREMELY efficient
September 10, 2021
Previous review

EXTREMELY efficient. Very accessible.
But overwhelmed by the additional perks and advertisement. Adds basically camoflauged my ability to see the Confirmation links to click.

Date of experience: September 10, 2021
Oregon
1 review
0 helpful votes
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Purchasing Flight tickets
September 10, 2021
Updated review

Good site, easy to navigate, reasonable and competitive prices, ease of use

Date of experience: September 10, 2021

Good site, easy to navigate, reasonable and competitive...
September 10, 2021
Previous review

Good site, easy to navigate, reasonable and competitive prices, ease of use

Date of experience: September 10, 2021
Illinois
1 review
0 helpful votes
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Great!
September 10, 2021
Updated review

No hassle, easy to do. I will be using again. Love this app.

Date of experience: September 10, 2021

No hassle, easy to do
September 10, 2021
Previous review

No hassle, easy to do. I will be using again.

Date of experience: September 10, 2021
Ohio
1 review
0 helpful votes
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Ease
September 10, 2021
Updated review

Easy booking. Thank you. Thank you. Thank you. Thank you. Thank you.

Date of experience: September 10, 2021

Easy booking
September 10, 2021
Previous review

Easy booking. Thank you.

Date of experience: September 10, 2021
Germany
1 review
0 helpful votes
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Story book, booking
September 10, 2021
Updated review

WOW, I didn't know posting a fight and return could be so easy and CHEAPO Saved me $$$! 00.00's

Date of experience: September 10, 2021

WOW, I didn't know posting a fight and return could...
September 10, 2021
Previous review

WOW, I didn't know posting a fight and return could be so easy and CHEAPO Saved me $$$! 00.00's

Date of experience: September 10, 2021
Michigan
1 review
0 helpful votes
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I love the help it's easy for me. You all handled everything perfectly thank you

Date of experience: September 9, 2021

I love the help it's easy for me. You all handled everything...
September 9, 2021
Previous review

I love the help it's easy for me. You all handled everything perfectly thank you

Date of experience: September 9, 2021
Pennsylvania
2 reviews
0 helpful votes
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This company charged me $1090. 00 for a hotel and plane tickets. I had to cancel the trip. The airline tickets are non-refundable and the hotel has a free cancelation policy until October 1. Every Cheapoair representative I talked to said I would receive a $624.79 refund. Then I received an email stating that due to CheapOAir's terms my trip is non-refundable. I have contacted an attorney, The Attorney General and the local news stations.

Date of experience: September 9, 2021
Oregon
1 review
0 helpful votes
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Great, easy bookings
September 9, 2021
Updated review

I chose this company because of the pricing, and credit availability. I was disappointed to learn that a car rental was not offered in my package. I will continue to book through this company, though.

Date of experience: September 9, 2021

Perfectly simple!
September 9, 2021
Previous review

Perfectly simple! Thankyou!

Date of experience: September 9, 2021
North Carolina
1 review
0 helpful votes
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Good experience
September 9, 2021
Updated review

Easy to book, easy to find, economical for what I was specifically looking for

Date of experience: September 9, 2021

Easy and economical
September 9, 2021
Previous review

Easy and economical

Date of experience: September 9, 2021
California
1 review
0 helpful votes
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Not happy
October 9, 2021
Updated review

My flight was changed multiple times and when I called for confirmation from CheapOAir they diverted me to the airline, which I get. But now that I have my flight confirmed, CheapOAir is sending me an incorrect flight time (I leave at 9:40AM on 9/10, not at noon like noted from CheapOair. If I did not check with Alaska, then I would have shown up late and missed my flight due to CheapOAir providing me false flight information. Once I made my 'claim' with this information, I was sent an email that told me to "select from the bottom selections" which were 1. If I got my flight confirmation 2. If I did not receive it and 3. If I cancelled my travel plan. The only clickable link was "1. If you received your flight information. Thank you" Not happy with the services.

Date of experience: September 9, 2021

My flight was changed multiple times and when I called...
October 9, 2021
Previous review

My flight was changed multiple times and when I called for confirmation from CheapOAir they diverted me to the airline, which I get. But now that I have my flight confirmed, CheapOAir is sending me an incorrect flight time (I leave at 9:40AM on 9/10, not at noon like noted from CheapOair. If I did not check with Alaska, then I would have shown up late and missed my flight due to CheapOAir providing me false flight information.

Date of experience: September 9, 2021
Pennsylvania
1 review
0 helpful votes
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Quick and easy
September 9, 2021
Updated review

Easy to follow instructions since I don't fly often

Date of experience: September 9, 2021

Easy to follow instructions since I don't fly often
September 9, 2021
Previous review

Easy to follow instructions since I don't fly often

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Too complicated
October 9, 2021
Updated review

Complicated and too much stuff going on! Prefer straight forward with fewer asking for info, surveys, etc.

Date of experience: September 9, 2021

Complicated and too much stuff going on
October 8, 2021
Previous review

Complicated and too much stuff going on

Date of experience: September 8, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209