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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I was charged with Insurance I did not signed off for
Nice and easy. Very uncomplicated. The software application is very user friendly
Self explanatory booking. Had no problem understanding. The customer representative was courteous, patient and helpful.
The price was affordable for what I received. It was also quick and efficient.
Great service and prices were fantastic! This site is my go to for airline tickets.
Have never had a problem booking with this site. Love how easy it is to use.
Flight information process was very fast, many choices, and easy to book trip.
Easy to navigate the website. Quick response when I clicked on search.
Thank you its good i had a pleasant time with this service
Totally professional mater with the support.
Very good and smooth process.
Price changed 3x before I was allowed to book the flights. Started at $135 - then went to $138 & then to $171. Not cool at all.
Found me the best flights combo that i couldnt find anywhere else..
Fun easy to use, I liked the step by step and how you offer to choose your seats.
Unexpected charges added to the bill! ALL charges should be quoted up front... full fare was withdrawn and was blindsided with an additional $127 charge!
Unexpected charges added to the bill
Easy and simple experience that took all of ten minutes, received confirmation e-mail almost immediately.
I'm very satisfied with the travel agent who helped me booked my flight
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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