On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was an easy booking experience. With a good package selection and easy checkout.
I am very happy with your websit. I well visit this page in the future... thanks alot.
Thanks. It was a nice app and very helpful. Hope to have clearer instructions for refund
Very helpful when you needed to answer your question..
The Booking was fast, the instructions were clear. I have no complaints. I will use your services again when booking flights.
Easy to use and always great deals! Best page ever!
Quick and efficient - thank you - great to use in an emergency.
Perfect! Easy to book! No hassle, chose the dates and booked with no problem
Nelson did an amazing job and appreciate everything he did for us. Our original flight was canceled a few hours before departure. This would mean between the pandemic and a canceled flight, Nana would not be able to celebrate her delayed 75th birthday with all her children and many of her grandchildren.
Nelson spent 45 minutes with us and in the end we now have a flight to celebrate.
Unsatisfied with agent that I spoke on 4/1/22, i called to add Last name on one of the travelers and wanted to charge me 75.00 US dollars it is outrageous!
Quick and easy to book the flight! And Great price too.
Love the prices here! Cheap and fast! Very nice web page!
Ok I'm not sure at all if reservation it was confirmed in time
The service is top class so far. Great to received a call from Fredrick who was very professional. Great service.
The lady that called me is very professional and helpful. Sorry forget your name, Ma'am.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/