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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Issues with seat assignments. Had to choose alternative seats.
Good convenient service for the price and value. Thank you.
So far everything looks smooth and clear. The process was very straightforward.
Excellent service. Very easy to fill requirements and a friendly web page
Convenient and easy to navigate across the site, tons of options for the travelers providing a safety net.
Ease of booking and timely manner. The site was very easy to use, and i received my Affirm approval as well as booking confirmation quicker than i expected.
I had to enter my card information twice, and that was a bit concerning for me. I was a bit antsy at first as I waited to continue my booking when the site froze, but all in all it worked out well.
Cheap o air has been good but yet to see the full service when I travel to my destination
Cheap o air has been good but yet to see the full service when I travel
The response was quick and it seems like putting the info on line was easy.
Confirmation delivery almost immediately after payment, excellent price.
It was very easy to navigate, and the directions were clear.
This was a fast and cost efficient way to book online for such a low price.
Great site for traveling purposes... Have checked airlines prior and the rates er much higher.
Reasonable deals & great customer service
Easy to use! Didn't take me all day. I was looking for possible flights to Seattle.
Easy and fast, the good deals I ever found, great for family get aways. Best experienced ever.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Confirmation of the etkt can take upto 24 hours because of the processing time frame. If you don't have it now provide the booking number for further assistance.