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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

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Georgia
1 review
0 helpful votes
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Costa Rica Trip
March 29, 2022
Updated review

The flight that was a great price for the dates we needed to travel.

Date of experience: March 29, 2022

I found a flight that was a great price
March 18, 2022
Previous review

I found a flight that was a great price.

Date of experience: March 18, 2022
Texas
1 review
0 helpful votes
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Danny
March 29, 2022

Waiting time on the phone is too long - Regarding the price I purchased them at $310 and the transaction didn't go thru, I talked to a rep. And said that price was no longer valid and ending up buying them with the help of a rep. Not fair.

Date of experience: March 29, 2022
Arizona
1 review
0 helpful votes
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Is happy with my experience.
March 29, 2022

My booking with Cheapoair was straight forward and easy.

Date of experience: March 29, 2022
California
1 review
0 helpful votes
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Best travel engine
March 28, 2022

Great experience and ease to navigate through to get tickets.

Date of experience: March 28, 2022
California
1 review
0 helpful votes
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Pricing was not too bad. However, the fees and extra charges could be better. But overall, the process and flexibility were great.

Date of experience: March 28, 2022
New York
1 review
0 helpful votes
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Great experience
March 28, 2022
Updated review

It's easy for me to find the cheapest flight in this fall. Great deal and very convenient for me. I choose this app the second time.

Date of experience: March 28, 2022

It's easy for me to find the cheapest flight
March 28, 2022
Previous review

It's easy for me to find the cheapest flight.

Date of experience: March 28, 2022
California
2 reviews
0 helpful votes
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Getting conflicting info on airline flights, flight changed without my approval...!

Date of experience: March 28, 2022
California
1 review
0 helpful votes
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I had to cancel 2 tickets due to Covid lock down. Yesterday, 3/27/22, I rebooked 2 tickets using our flight credit. One ticket, for my husband, went through and I was able to go into AA website to select the seats. Mine, unfortunately, still is on limbo. I called into cheapoair in the middle of the night and after 20 min waiting, the agent coldly told me I had to wait for another "few" hours to get the ticket reissued. This morning, I called into cheapoair. First call, 42 minutes wait, I gave up. I reached out to AA and agent there apologize that she could not do anything for me and I had to ask original booking source for assistance. I called cheapoair again, but using their reservation line; some agent picked up after the 3rd ring! But after hearing my issue, the lady made an annoying sigh "okay, give me the booking number" And I had to repeat it 3 times, one number at a time for her to key in. And then she hung up on me after 3 min conversation. I called back (at the same reservation line) and sure enough, an agent picked up after 2 rings. I said please don't hang up on me, this is my third call to you guys. He said I promise I won't do that... After I told him my issue, he changed tone. He annoyingly told me that he would me another number because this number is for reservation only. So, I'm sitting here, on hold on the number *******845 for 38 minutes and I was hung up!
My lesson with Cheapoair is... if you're buying, they will be happy and hurry to sell you a product, get your money and will not offer any other assistance that they charged you for.

Date of experience: March 28, 2022
CustomerService C. CheapOair Rep
over a year old

We are looking into your concern, we did notice that we do not show any calls into our office only the chat feature was accessed for communication, but one of our supervisors will reach out to you for assistance.

California
1 review
0 helpful votes
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Agent
March 28, 2022
Updated review

Agent was extremely helpful. He was very patient and had good suggestions.

Date of experience: March 28, 2022

Great Travel deals
March 20, 2022
Previous review

Makes it easy to fill out. Filters are very helpful.

Date of experience: March 20, 2022

Easy to fill out
March 20, 2022
Previous review

Easy to fill out.

Date of experience: March 20, 2022
New York
1 review
0 helpful votes
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Affordable Air Fare
March 28, 2022

Always great service with Cheap-O Air and their airfare is affordable. I just wish there wasn't so many hidden fees (baggage, seat selection, carry-on fees).

Date of experience: March 28, 2022
Texas
1 review
0 helpful votes
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Travel
March 27, 2022

Great and easy process
No problems booking the ticket
Very fast process

Date of experience: March 27, 2022
Florida
1 review
0 helpful votes
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Ok
March 27, 2022

Mi experiencia fue muy buena cómoda y excelente precios siempre me gusta comprar en esta página esta lo que necesito

Date of experience: March 27, 2022
KR
1 review
0 helpful votes
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Good prices, but pushy customer service add on upselling and impossible to get customer service when I need to ask if it is possible to cancel or get credit for one of the three tickets as our travel plans have changed and one of the three of us has to fly out on a different flight.

Date of experience: March 27, 2022
California
1 review
0 helpful votes
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Happy frontier
March 27, 2022

Happy to fly w frontier at low cost first time to see my new grandson

Date of experience: March 27, 2022
New Jersey
1 review
0 helpful votes
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Booking with CheapAir
April 26, 2022

Very slow. Problem receipt of emails. Wait time is longer than I thought.

Date of experience: March 27, 2022
Arkansas
1 review
0 helpful votes
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Awesome service
March 26, 2022

Fast and great service. I was able to find a great price to flight back home. It's amazing I have highly recommend

Date of experience: March 26, 2022
New York
1 review
0 helpful votes
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Travel and fly
March 26, 2022

All around a great experience, good deal, and high quality service!

Date of experience: March 26, 2022
North Carolina
1 review
0 helpful votes
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Was so kind and polite, and handled all my needs in a very timely matter

Date of experience: March 26, 2022
Massachusetts
1 review
0 helpful votes
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First time user
March 26, 2022

Nice job thanks. Was able to complete what I wanted.

Date of experience: March 26, 2022
Florida
1 review
0 helpful votes
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Done!
March 26, 2022

Everything went well since the search to the final booking

Date of experience: March 26, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209