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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I would say a fraud company. The fares they advertise on webesite are not available. They wasted my two days trying to sell me a different fare than what is adverstised on there website. I always buy from flighthub but tried them first time and very disappointed. They lure you to call in based on a low fare on website but than agent would try to sell you a different far
The booking site is fast and easy to understand procedures directing through ticket confirmation with a cheapest price. Looking forward to recommend this agency in rhe future
Very confusing. Won't let me check in on line, won't let me connect my american airlines frequent flier miles.
I have experienced the website is providing multiple airline companies with their various prices to deliver full knowledge of flight price rate and a lot of choices
Great deal! Easy to book. This is not a pleasure trip. My father has only a few weeks to live. I have limited time to enjoy him. I will be helping my mother put his affaires in order. I was happy that CheapOair allowed me the opportunity to spend some time with my mother and father.
Easy and has more flight selections. After you get the ticket you have options to get a hotel, a car and other amenities like travel and medical support.
It was quick and simple to book. Fast user service.
Fast access to different flight choices. The website is easy to follow and correct information.
It is more simple to choose a ticket with airlines with others option and good prices
Great platform very reliable! Love the accuracy and clear info
You are the best agency. I love cheapOair! You are number one on my hard. I feel safe all time when I travel with you. Always found the bes deal for my and family. Hight recommendations.
Great and easy although sure was riddled with numerous prompts which made it slightly confusing.
Great work. Thanks. I like that everything is well organized and understandable.
Convenient convenient convenient convenient convenient convenient
I received wonderful assistance when the incorrect card was used for booking of my trip. Thank you so very much for your help and kindness. The only issue I had I could not understand the service rep that assists me in redoing my travel! I find out when receiving my itinerary that the return trip has one stop which changed the trip from 1 1/2 hours to over 5 hours. Now I have to go through changing the return flight. Language barriers are an issues.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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