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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Passenger Centered approach
April 21, 2022

Cumbersome, too many suggestion for extras, annoying to the extent to get out of the site

Date of experience: March 22, 2022
Chile
1 review
0 helpful votes
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Excelencia
March 22, 2022

Excelente, muy practico y bueno para la elección correcta

Date of experience: March 22, 2022
Philippines
1 review
0 helpful votes
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Smooth Operation
March 22, 2022

It was a very smooth and clear process. No complications at all.

Date of experience: March 22, 2022
Pennsylvania
1 review
0 helpful votes
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Family Spring Vacation 2022
March 22, 2022
Updated review

Being patient paid off. I was able to find a reasonable flight for my family of 6.

Date of experience: March 22, 2022

Easy to navigate 4stars because there are too many...
March 17, 2022
Previous review

Easy to navigate 4stars because there are too many offers that can accidently be selected making your price increase unknowingly if you don't pay close attention.

Date of experience: March 17, 2022
Nebraska
1 review
0 helpful votes
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My elderly parents were traveling outside of the country using CheapOAir. Upon their return, they had to charter a flight to San Pedro Honduras. Upon arriving, they were informed that they had no flight despite having a confirmation. They were forced to go to another airline and pay for another flight to avoid being stranded in a foreign country. Upon their return, we tried calling CheapOAir several times and would be put on hold for several minutes and up to nearly and hour and then be "disconnected". We tried using the Chat service and never received any type of explanation nor refund on the flight. My parents were robbed of hundreds of dollars, stranded in a foreign country, and then offered no explanation upon their return. We will never use this service again. We have tried multiple time to get a refund and to no avail. This service is fraudulent. I would be very cautious of using this website and service.

Date of experience: March 22, 2022
New York
1 review
0 helpful votes
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Luz Yanet Carrasco Ramirez
March 21, 2022

No es clara la opcion de elegir o compra de maleta

Date of experience: March 21, 2022
Puerto Rico
1 review
0 helpful votes
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Good service
March 21, 2022

Excellent price and service. Excellent professional people.

Date of experience: March 21, 2022
Colorado
1 review
0 helpful votes
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Good experience with CheapOair's
March 21, 2022
Updated review

I like because it is easy to make some choose in my trip.

Date of experience: March 21, 2022

I like to find many possiblily for my trip
March 21, 2022
Previous review

I like to find many possiblily for my trip.

Date of experience: March 21, 2022
Florida
1 review
0 helpful votes
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Excellent service
March 21, 2022

Excellent so far so good. It is affordable and I have never had a problem with them

Date of experience: March 21, 2022
Colorado
2 reviews
2 helpful votes
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Cheap-O-Air is the way to go!
March 21, 2022

All of the cheap-o-air reps are always kind and helpful and go out of their way to assist. I have been using them for years and always and find that they are always thorough.

Date of experience: March 21, 2022
Japan
1 review
0 helpful votes
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Thanks.
March 21, 2022

Excellent as always. Cheapo Air is the best! Thanks.

Date of experience: March 21, 2022
Philippines
2 reviews
0 helpful votes
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A bit more $ than I planned on
March 21, 2022
Updated review

Booking was easy and quick, but the site would not take the oromo vodes that I had. Iguess they didn't like the discount amount.

Date of experience: March 21, 2022

Pretty good & easy so far
March 21, 2022
Previous review

Pretty good & easy so far

Date of experience: March 21, 2022
Guam
2 reviews
0 helpful votes
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Easy and Convenient Booking
March 21, 2022

Easy and convenient booking, pricing competitive and affordable.

Date of experience: March 21, 2022
New Zealand
2 reviews
0 helpful votes
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Dissapointed
April 19, 2022
Updated review

Its taken over 24hrs to recieve confirmation on my bookings, also tried paying with paypal only to find there is no way of verifiying this so had to go threw the rigmarole of repaying with creditcard which im now still awaiting confirmation of this booking, i had to ring usa which im picking is or was at my cost the reason we use paypal is to make payments easier this is certainly not the case here on top of that i had trouble understanding the guy on the phone which made for this whole expereince to be frustrating as this flight is very important to me as its my best freinds wedding, i hope in the future other people dont have to endure this and you guys sort out these kinds of hiccups as i understand maybe your new to New Zealand as an airline travel agentcy and make it a lot easier for customers to apply for tickets

Date of experience: March 20, 2022

Great very helpful
March 20, 2022
Previous review

Great very helpful

Date of experience: March 20, 2022
Honduras
1 review
0 helpful votes
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Feedback
March 20, 2022

Very quick service and good price. I found the itinerary I was expecting

Date of experience: March 20, 2022
Virginia
1 review
0 helpful votes
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Ease of use and price
March 20, 2022

Ease of use and price as well as itinerary. Helpfulness of agents

Date of experience: March 20, 2022
BO
1 review
0 helpful votes
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Experiencia compra dé pasajes
March 20, 2022

Muy bien y muy rápido el servicio además de la política de descuentos

Date of experience: March 20, 2022
Maryland
2 reviews
0 helpful votes
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Thanks
March 20, 2022

Quick and easy. Thorough yet easy to understand. Thank you.

I do not like how the total was $126 then as I kept moving forward in the process, you said, "oh the price is now$160 due to daily price changes ". Which I don't believe that it magically went up. You probably say that to every customer because I was already halfway through the process and did not want to start over so I clicked okay.

Date of experience: March 20, 2022
Georgia
1 review
0 helpful votes
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Very helpful
March 20, 2022

Thanks, happy with this booking thanks thanks thanks

Date of experience: March 20, 2022
Florida
1 review
0 helpful votes
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5 star
March 20, 2022

The process was great, steven was a great help, im sure he is a great asset

Date of experience: March 20, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209