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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Cumbersome, too many suggestion for extras, annoying to the extent to get out of the site
Excelente, muy practico y bueno para la elección correcta
It was a very smooth and clear process. No complications at all.
Being patient paid off. I was able to find a reasonable flight for my family of 6.
Easy to navigate 4stars because there are too many offers that can accidently be selected making your price increase unknowingly if you don't pay close attention.
My elderly parents were traveling outside of the country using CheapOAir. Upon their return, they had to charter a flight to San Pedro Honduras. Upon arriving, they were informed that they had no flight despite having a confirmation. They were forced to go to another airline and pay for another flight to avoid being stranded in a foreign country. Upon their return, we tried calling CheapOAir several times and would be put on hold for several minutes and up to nearly and hour and then be "disconnected". We tried using the Chat service and never received any type of explanation nor refund on the flight. My parents were robbed of hundreds of dollars, stranded in a foreign country, and then offered no explanation upon their return. We will never use this service again. We have tried multiple time to get a refund and to no avail. This service is fraudulent. I would be very cautious of using this website and service.
No es clara la opcion de elegir o compra de maleta
Excellent price and service. Excellent professional people.
I like because it is easy to make some choose in my trip.
I like to find many possiblily for my trip.
Excellent so far so good. It is affordable and I have never had a problem with them
All of the cheap-o-air reps are always kind and helpful and go out of their way to assist. I have been using them for years and always and find that they are always thorough.
Booking was easy and quick, but the site would not take the oromo vodes that I had. Iguess they didn't like the discount amount.
Easy and convenient booking, pricing competitive and affordable.
Its taken over 24hrs to recieve confirmation on my bookings, also tried paying with paypal only to find there is no way of verifiying this so had to go threw the rigmarole of repaying with creditcard which im now still awaiting confirmation of this booking, i had to ring usa which im picking is or was at my cost the reason we use paypal is to make payments easier this is certainly not the case here on top of that i had trouble understanding the guy on the phone which made for this whole expereince to be frustrating as this flight is very important to me as its my best freinds wedding, i hope in the future other people dont have to endure this and you guys sort out these kinds of hiccups as i understand maybe your new to New Zealand as an airline travel agentcy and make it a lot easier for customers to apply for tickets
Ease of use and price as well as itinerary. Helpfulness of agents
Muy bien y muy rápido el servicio además de la política de descuentos
Quick and easy. Thorough yet easy to understand. Thank you.
I do not like how the total was $126 then as I kept moving forward in the process, you said, "oh the price is now$160 due to daily price changes ". Which I don't believe that it magically went up. You probably say that to every customer because I was already halfway through the process and did not want to start over so I clicked okay.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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