business logo of CheapOair

CheapOairReviews 14,841

3.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey star
grey star
grey star
grey star
grey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Bahamas
1 review
0 helpful votes
Follow Alan J.
Unfollow Alan J.
Share Review
Report Review

Great experience
March 19, 2022

Quick booking love it…I will using it in the future.

Date of experience: March 19, 2022
California
1 review
0 helpful votes
Follow Kathryn M.
Unfollow Kathryn M.
Share Review
Report Review

Very good
March 19, 2022

Easy application for air travel booking and good prices

Date of experience: March 19, 2022
Canada
1 review
0 helpful votes
Follow Jean G.
Unfollow Jean G.
Share Review
Report Review

Pleased
March 18, 2022

It was pretty good, it was just annoying to see all the extra charges. It should show immediately in the quote

Date of experience: March 18, 2022
Idaho
1 review
0 helpful votes
Follow Janet J.
Unfollow Janet J.
Share Review
Report Review

Very happy always happy with the service. Had to make a couple of changes and I didn't mind the wait because of the polite, knowledgeable representative and in the end for the price I had exactly what I wanted

Date of experience: March 18, 2022
Virginia
1 review
0 helpful votes
Follow Amy R.
Unfollow Amy R.
Share Review
Report Review

Flight Specials to NYC
March 18, 2022

Fast, complete, and wide-ranging options. Definitely was able to find the flight at the time I wanted and at the right price. Purchasing was easy as well.

Date of experience: March 18, 2022
California
1 review
0 helpful votes
Follow Raymond B.
Unfollow Raymond B.
Share Review
Report Review

CheapOair
March 17, 2022

Do I get some thing for this I don't have time for this

Date of experience: March 17, 2022
New York
1 review
0 helpful votes
Follow Heather X.
Unfollow Heather X.
Share Review
Report Review

Fantastic
March 17, 2022

Easy to follow directions. Clear and informative. Expeditiously done.

Date of experience: March 17, 2022
Texas
1 review
0 helpful votes
Follow Kimberly O.
Unfollow Kimberly O.
Share Review
Report Review

First time booking a flight
March 17, 2022

Easy booking my flight. No issues and pretty easy instructions and and a lot of information.

Date of experience: March 17, 2022
New Jersey
1 review
0 helpful votes
Follow Alexander J.
Unfollow Alexander J.
Share Review
Report Review

No comments
March 17, 2022

I will say I was satisfied with navigating through the site.

Date of experience: March 17, 2022
New York
1 review
0 helpful votes
Follow Elizabeth Z.
Unfollow Elizabeth Z.
Share Review
Report Review

Very good, it was more economic and understandable than others with a lot of restrictions

Date of experience: March 17, 2022
California
1 review
0 helpful votes
Follow S G.
Unfollow S G.
Share Review
Report Review

Purchased an airline flight from this site and wanted to cancel but they to charged me a cancellation fee because I was out of the four hour window to cancel without fees, but tried to call an hour after booking and was waiting for 3 hours due to being on hold three separate times and ultimately the call would hang up and when I finally got a person to talk to he told me that I had to be charged a cancellation fee because of missing the 4-Hour window. I tried to explain to him what happened but they still would not budge. Even then I tried to speak to a manager and they had me waiting on the phone for another hour and ultimately hung up again.

Date of experience: March 16, 2022
Wisconsin
1 review
0 helpful votes
Follow Tony X.
Unfollow Tony X.
Share Review
Report Review

A BREEZE OF FRESH AIR!
March 16, 2022

Quick and easy!
I was able to complete my International Reservations and seat selection in less than 10
Minutes. Confirmation came by email in another ten minutes with a follow up email asking
Me if I had received my booking information.
Got the cheapest possible price and shortest duration.
Thanks CheapOair!

Date of experience: March 16, 2022
Tennessee
1 review
0 helpful votes
Follow Justin Y.
Unfollow Justin Y.
Share Review
Report Review

Great flight!
March 15, 2022

Great prices to flight to Mexico to see my 94 years old grandparents

Date of experience: March 15, 2022
New Mexico
1 review
0 helpful votes
Follow Alice P.
Unfollow Alice P.
Share Review
Report Review

Happy Camper
March 15, 2022

The site is very user-friendly. I love how easily you can see your options and use the company credit card

Date of experience: March 15, 2022
Canada
1 review
0 helpful votes
Follow Mehtab R.
Unfollow Mehtab R.
Share Review
Report Review

I had a credit on file due to the pandemic. I got an email in February saying I have until the end of the month to use the credit. I scrambled to figure out restrictions and budget to then switch my flight. I was charged additional money to switch my flight even though, I only had to change it to due the pandemic and all flights had been cancelled during my original booking. I asked to take money out of the credit for those fees and I was not "allowed". This went on for some time, in total I paid an additional $150USD to change my flight from which I had credit of approx $650USD and I was told I was not using all of those funds but then somehow the remaining credit is gone? What a terrible experience during an already terrible time.

Date of experience: March 15, 2022
California
1 review
0 helpful votes
Follow Janet Q.
Unfollow Janet Q.
Share Review
Report Review

Very quick and easy
March 15, 2022

The price was right and it was hassle free. The info arrived right away!

Date of experience: March 15, 2022
California
2 reviews
0 helpful votes
Follow Catherine V.
Unfollow Catherine V.
Share Review
Report Review

Excellent service
March 15, 2022

Smooth transaction and confidence in navigation because of its user-friendly menu.

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
Follow Kathryn A.
Unfollow Kathryn A.
Share Review
Report Review

Canceled flight
April 14, 2022

I had booked with cheapoair pre covid and had to cancel due to covid. When I was ready to book, i called cheapoair as i was 2 weeks past time i could book. They said i could still book. I had to pay extra fees to do that as they said it was re booking policy. Even with Covid cancellations. So 203$ later i was going on my trip. When we arrived at airport. Flight had been cancelled and they said it was due to my credit card not being verified and the other airline that i had booked on had made numerous attempts to contact them. It states in there email that for any reason there is a problem they would reach out to me and that did not happen! So, i had to pay for 2 tickets again as this was a connecting flight and if we wanted to go then we had to purchase. I waited a month for a response and all i got back was the $203 extra charges they charged me. This was after multiple attempts of calling and getting the run around. They just kept telling me it was my fault for not booking with in the year. Remind you covid was still going on at that time.
I will NEVER use this airline and i have been spreading the word. This is a 3rd party and you are not saving money in the long run. I hope this is not the only review you read and if you continue to read other reviews, you will see i am not the only one out of pocket!

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
Follow Katherine F.
Unfollow Katherine F.
Share Review
Report Review

Seats
March 15, 2022
Updated review

I thought I was going to be able to select seats. It would be nice to do this in one swoop instead of having to go to the airline site to get it completed. Otherwise, the savings was awesome, and we are very happy with the price. Thank you.

Date of experience: March 15, 2022

I thought I was going to be able to select seats
April 13, 2022
Previous review

I thought I was going to be able to select seats

Date of experience: March 14, 2022
New York
1 review
0 helpful votes
Follow Elijah X.
Unfollow Elijah X.
Share Review
Report Review

I have been misinformed about your cancellation process which has cost me significantly more money to book a substitute flight. In addition I have spent many hours trying to apply my credit to a new flight because your agent did not follow-up on the cancellation as required. Now I am being charges $200 additional due to the agents mistake.

Date of experience: March 15, 2022

I have been misinformed about your cancellation process...
April 14, 2022
Previous review

I have been misinformed about your cancellation process which has cost me significantly more money to book a substitute flight. In addition I have spent many hours trying to apply my credit to a new flight because your agent did not follow-up on the cancellation as required.

Date of experience: March 15, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209