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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Quick and easy to follow the site. Appreciate the rates and will use again. Thanks
Thank you very much FOR YOUR HELP MY BROTHER BOOKING WITH YOU FROM LONG TIME AND HE TOLD ME ABOUT THIS WEBSITE
So far so good. Easy to book and fast to receive confirmation that got processed immediately. Also love that it is so fast and easy to apply for their credit card
My experience withis airline is awesome. Congratulations to you all for doing a very good job. Thank you.
The booking was quick and easy, thank you cheapair.
Relatively straightforward - so far. Does what is says on the box.
GOOD experience, The network was quick and the booking got over in a jiffy.
Rest I can write after travelling and seeing the realty on the ground.
Ill will again write after my travel
Cheers!
So far it's been fantastic
The person was very good and knew what I was talking about thank you very much
Trying to switch seats because I made a mistake booking and it's become a big hassle for me!
Wonderful
Experience.
Very easy to book lots of choices
CheapOAir is always easy to navigate and understand. All fees are upfront and it's easy to compare with other sites.
To many requests for add ons, if I need something else I will ask.
Too little time to book hotels and flights. I was logged out before finishing and it was overwhelming to do everything all over again.
Easy to book - great experience. All inclusive with airfare for a great price! Can't wait!
So far it's been going smooth. Everything was emailed to me in a timely manner.
Excellent website.It has always been easy to navigate. This is why I continue to return time and time again.
Ease of use and reliability. Flexibility in creating the best itinerary.
Considerate company... I hope someday cheapoair will open cash payment or bank transfer for clients who cant provide a credit/debit card..
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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