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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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It was easy and fast to use this website. I love it!
Thank you! I like my experience. We alway buy tickets on this website! I would recommend it.
The service was very good and fast. The service was also better than the others.
I spent a lot of time booking my reservation. There was no clear explanation for the
I need a wheel chair but nothing shows up.
You haven't answered my previous query. About all the extra charges.
Baggage confusion
We did include the baggage charges upgrade of USD 35.00 for each of us.
I think its not included, could you please verify if it is included..
Great service fast booking secure payment. Easy to book from the website it shows details of everything.
I have been on hold for over 2 hour trying to see why my flight was cancelled.
Sorry, other than that all is well.
The assistance was absolutely terrible, completely useless and frustrating
No experience frist timePlease confirm that you've received confirmation of your booking by clicking on the link below:
Miguel was very helpful today as he changed my ticket. CheapOAir has kept me informed of all changes. I really appreciate all of the help.
I have been on the phone waiting for a representative for 57 minutes now. I have also been in the chat room for the past 27 minutes. I am beyond frustrated. I have confirmations on my girl's trip and yet I can't find any information for my package when I log in. Nobody is answering to explain. Just not a positive experience so far.
Can't compare to another site for satisfaction please use this site when you're booking
I haven't traveled by air in 10 years, I called to find out if I had to pay for a seat, and some foreign person (female) hung up on me. I Still don't know about seating. But the reservation by computer was good!
Excelente amigos, he podido encontrar boletos baratos y en trámite fue todo un éxito. Gracias por ayudar a los clientes a realizar sus viajes.
The experience served my purpose. I have traveled seven times in the past year and I have used this platform each time. Go CheepOair or stay home.
We booked 5 tickets from Ottawa to Lebanon via Montreal at a cost of $10,000 for August 3rd. While on the phone the agent who booked our flights confirmed that the luggage will be checked in all the way from Ottawa to Lebanon. I was told couple of days ago by Air France that we have to retrieve our bags from the bus and check them in again in Montreal. Note that boarding the bus is from Ottawa to Montreal airport is included in Cheapoair package/ticket. We only have 1.5 hour in Montreal to board the plane, not enough time to clear security. Since then I am trying to call Cheapoair to ask about what happens if we miss our flight; they either hang up on me, keep me waiting, or they they tell me that it's my problem. All airports require three hours to clear security and to board a plane. I hope I don't loose my $10,000 tomorrow. This is not right.
I can not rate it I have not had the experience yet.
My reservation is an economic class. The allowed baggage appeared to be one carry-on in addition to One Checked bag for each passenger. By completion of the booking it became to notify that no free checked bags for both of me and my wife. It appears that something was not clear for us during booking. We are very disappointed!
I am trying to access the e-tickets but have not been successful. I only have the booking confirmation and hope that will be enough at the airport. If you are able to assist me in accessing the actual e-ticket I will be very grateful
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This has already been resolved, customer booked online therefore chose the flight/bus option that was offered she decided not to make changes to the reservation and keep as is due to the cost to make the change.