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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Always great price, flying with cheapoair for decades
Not so user friendly. The UX could be better. Please.
You're killing me with all the last minute fees! When booking flights, seats should be first come, first served. ESA fees are ridiculous! Baggage fees, insurance fees, wipe your butt fees! Makes me want to consider other websites in the future.
Fast and easy to follow. The customer service department was polite and informative.
Professional and personal. It was a good experience and I would recommend them.
It was good experience! Overall what I looked I found it.
It was not a good experience for the price to change in the middle of booking for a flight
Great Experience as it had given may booking options
Fast easy and great prices. Easy to use website the only drawback is a lot of additional adds or offers you have to wade through. But worth it.
Always great experience. Best rates. Easy to book.
Difficult to make changes. When trying to manage trip it states only the host (Cheapoair) must make changes like booking seats, paying for bags or any other changes.
I love this site for it's prices but most importantly it's choices! Thank you
It was very easy to book, and it was very inexpensive.
Great Help for traveling! Thank you!
Will be my next time for traveling!
The process is wonderfully simple and straight forward.
Your confirmation emails have to much extraneous sales pitches I do not wish to sort through.
Fast, easy, affordable. Process was easy and quick
Convenient and easy to navigate. Good deals. We have been booking with CheapOAir for years now and we haven't had any problems.
I tried to get answers to my questions om checking in for my flight online. I talked to a computer for a while and then asked for an agent. I ended up waiting for more than 20 minutes waiting for an agent and gave up.
So far things are going well with my booking surprisingly simple this time thank you for all your improvements.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members