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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Booked a flight for 09/19 TO Madrid.
RETURN for 10/05.
$614 per person. Killer!
Got tix im email. Return date sez 10/03.
What?!
CS agent sez I selected "ALTERNATE" date.
BS!
Strangely though, I CAN get original return date for another $85 per person. Since I could only understand a limited amount of words that agent was saying, I said, jeez, sure, just book it. Figured I'd deal further with it later.
Just tried that...
HAHAHAHAHA!
Idiots!
Gonna use the tix as issued.
But, carpe diem.
Just sayin'.
Great price and ease of use on the website. Looking forward to booking my next trip.
Fast and easy. Good, good good good good good good good good experience,
So far so good service. The platform was equally very useful and user friendly
It was a very nice and quick response. With a lot of choices given. I recommend many people to use it always
Very easy to book the flight online. I like that there are many flight options and different payment options also.
Great site. Easy to use and navigate. Recommend it always
A little misleading. You have to be very careful not to fall into their traps to upgrade.
User friendly booking experience. However your booking page contains too many add ons that makes navigation confusing. Please limit the page to booing confirmation.
Easy to use website. Always able to find deals on flights!
Great prices and easy process. Lots of options for extra protection around delays and cancellations.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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