business logo of CheapOair

CheapOairReviews 14,841

3.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey star
grey star
grey star
grey star
grey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Mark R.
Unfollow Mark R.
Send Message
Share Review
Report Review

I didn't care for the hidden baggage fees I wish they tell you that up front

Date of experience: May 23, 2023
Nevada
1 review
0 helpful votes
Follow Harold A.
Unfollow Harold A.
Send Message
Share Review
Report Review

I appreciate your suggestions for exchanging the date of my trip in order to buy a better flight ticket, with less hours of flight and shorter layover.

Date of experience: May 22, 2023
Arizona
1 review
0 helpful votes
Follow Heather P.
Unfollow Heather P.
Send Message
Share Review
Report Review

Thanks you, you make it easy!
May 22, 2023

Thanks you, you make it easy! Thank you! I like the price you had listed for me.

Date of experience: May 22, 2023
Texas
1 review
0 helpful votes
Follow Sara O.
Unfollow Sara O.
Send Message
Share Review
Report Review

An awesome experience!
May 22, 2023

An awesome experience! Good customer service e experience.

Date of experience: May 22, 2023
Puerto Rico
1 review
0 helpful votes
Follow Gabriel P.
Unfollow Gabriel P.
Send Message
Share Review
Report Review

It is easy to navigate and look for convenient flights as well as days and schedules and if you decide to look for other offers they help you and warn you of their efforts.

Date of experience: May 22, 2023
GB
1 review
0 helpful votes
Follow yann k.
Unfollow yann k.
Send Message
Share Review
Report Review

Hello
I booked my flight for a round trip and payed extra fees so I could changed my date without the changed fees, so I should return on may 25 but I can't so I called for a return date changed, the agent told me I have to pay extra 280 cad then I explain to them that when I was booking the flight I payed extrat fees so I could changed the ticket without fees and it told me can't not do nothing for me. Now I feel scammed and I know they did that to many people. I even called the airline and they propose me 80 cad for the changed even more cheaper than what CheapOair proposing me. I suggest that's we avoid this company ( CheapOair) because they don't respect their customers and they scam us.

Date of experience: May 22, 2023
Indonesia
1 review
0 helpful votes
Follow Zach N.
Unfollow Zach N.
Send Message
Share Review
Report Review

Love the website good rate give me many choices and friendly user

Date of experience: May 22, 2023
Illinois
1 review
0 helpful votes
Follow Christine B.
Unfollow Christine B.
Send Message
Share Review
Report Review

CheapOair has been my go to site for my travel needs. It is quick and easy to find what I want!

Date of experience: May 21, 2023
Minnesota
1 review
0 helpful votes
Follow Alexis F.
Unfollow Alexis F.
Send Message
Share Review
Report Review

Thanks for giving me a update on change in my flight

Date of experience: May 21, 2023
NL
1 review
0 helpful votes
Follow Gerald X.
Unfollow Gerald X.
Send Message
Share Review
Report Review

Happy new customer so far
May 21, 2023

Happy new customer so far. Will be doing more business with CheapOair in the future.

Date of experience: May 21, 2023
Colombia
1 review
0 helpful votes
Follow Andrea X.
Unfollow Andrea X.
Send Message
Share Review
Report Review

Proceso rapido y bueno es una página confiable, compro el ella mis tiquetes hace más de 5 años

Date of experience: May 20, 2023
Philippines
1 review
0 helpful votes
Follow Sam E.
Unfollow Sam E.
Send Message
Share Review
Report Review

Thank you for your quick response on my booking and received confirmation in a short period of time.

Date of experience: May 20, 2023

Thank you for your quick response on my booking
May 5, 2023
Previous review

Thank you for your quick response on my booking.

Date of experience: May 5, 2023
Florida
1 review
0 helpful votes
Follow Patrick V.
Unfollow Patrick V.
Send Message
Share Review
Report Review

Little confusing
May 20, 2023

Little confusing. I was approved by Cheap O Air credit card but it would not go thru to take advantage of the $50 statement credit.

Date of experience: May 20, 2023
Michigan
1 review
0 helpful votes
Follow Nicole P.
Unfollow Nicole P.
Send Message
Share Review
Report Review

Good price and the site give a lot of detail, the timing and price was satisfying

Date of experience: May 20, 2023
Puerto Rico
1 review
0 helpful votes
Follow Patricia D.
Unfollow Patricia D.
Send Message
Share Review
Report Review

Easy and simply to follow
May 19, 2023

Easy and simply to follow. I recommend it to any person that would like to buy a flight by themselves.

Date of experience: May 19, 2023
Philippines
1 review
0 helpful votes
Follow Roger H.
Unfollow Roger H.
Send Message
Share Review
Report Review

I got double booking
June 18, 2023

I got double booking. I was booked on Cebu Pacific and then was rebooked on Scoot. Please cancel one of my bookings. I got a message from CheapOair that the Cebu Pacific flight was not available and that I should choose another flight. I booked a flight with Scoot only to discover that my Cebu Pacific booking was successful.

Date of experience: May 19, 2023
Oregon
1 review
0 helpful votes
Follow Scott M.
Unfollow Scott M.
Send Message
Share Review
Report Review

I love how fast it was to book the ticket. I always use CheapOair

Date of experience: May 19, 2023
BN
1 review
0 helpful votes
Follow Russ Z.
Unfollow Russ Z.
Send Message
Share Review
Report Review

Lovely customer service
May 19, 2023

Lovely customer service. I had trouble making payments but Davin helped me out.

Date of experience: May 19, 2023
Brazil
1 review
0 helpful votes
Follow Christian D.
Unfollow Christian D.
Send Message
Share Review
Report Review

I love your website as it has always been user friendly and easy to navigate for me. Any issues I have had have been resolved by customer service both on the website and over the phone.

Date of experience: May 19, 2023
Virginia
1 review
0 helpful votes
Follow Michelle X.
Unfollow Michelle X.
Send Message
Share Review
Report Review

Happy that we chose CheapOair!
May 19, 2023

Happy that we chose CheapOair! So far its been great!

Date of experience: May 19, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209