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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Thanks you, you make it easy! Thank you! I like the price you had listed for me.
An awesome experience! Good customer service e experience.
It is easy to navigate and look for convenient flights as well as days and schedules and if you decide to look for other offers they help you and warn you of their efforts.
Hello
I booked my flight for a round trip and payed extra fees so I could changed my date without the changed fees, so I should return on may 25 but I can't so I called for a return date changed, the agent told me I have to pay extra 280 cad then I explain to them that when I was booking the flight I payed extrat fees so I could changed the ticket without fees and it told me can't not do nothing for me. Now I feel scammed and I know they did that to many people. I even called the airline and they propose me 80 cad for the changed even more cheaper than what CheapOair proposing me. I suggest that's we avoid this company ( CheapOair) because they don't respect their customers and they scam us.
Happy new customer so far. Will be doing more business with CheapOair in the future.
Thank you for your quick response on my booking and received confirmation in a short period of time.
Thank you for your quick response on my booking.
Little confusing. I was approved by Cheap O Air credit card but it would not go thru to take advantage of the $50 statement credit.
Easy and simply to follow. I recommend it to any person that would like to buy a flight by themselves.
I got double booking. I was booked on Cebu Pacific and then was rebooked on Scoot. Please cancel one of my bookings. I got a message from CheapOair that the Cebu Pacific flight was not available and that I should choose another flight. I booked a flight with Scoot only to discover that my Cebu Pacific booking was successful.
I love how fast it was to book the ticket. I always use CheapOair
Lovely customer service. I had trouble making payments but Davin helped me out.
I love your website as it has always been user friendly and easy to navigate for me. Any issues I have had have been resolved by customer service both on the website and over the phone.
Happy that we chose CheapOair! So far its been great!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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